Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News
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Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.8
46 Reviews
4.8

46 Reviews

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46 Reviews of Kevin Rafeek

May 02, 2024

Dealership Rating
Employee Rating

Great service and staff never let me down staff really really take care of they customers More

by tyronematt70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

May 02, 2024

Dealership Rating
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Kevin did a great job communicating and manage my service. On my 2021 RDX. VERY Pleased. More

by msrsyva
Service Price Transparency
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Recommend Dealer
Yes

April 30, 2024

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The dealership and my mechanic were very nice and very quick when it came to my maintenance and made sure everything was good and even clean when it came to my car More

by ZACHARY DUHON
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 30, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 30, 2024

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Employee Rating

Everything was great. Kevin was spectacular. He answered all my questions and kept me informed with the progress of my servicing.I Highly recommend Kevin and southern. K More

by wiltri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin

Apr 30, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 29, 2024

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Employee Rating

Berna treats us like royalty. . service department is wonderful! Very accommodating, efficient mechanics get our car back promptly. More

by Bonnie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Berna Aguirre

Apr 30, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 26, 2024

Dealership Rating
Employee Rating

Service department personnel are extremely helpful and responsive. They take time to listen to their customers and address their concerns. More

by squizz457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Berna Aguirre

Apr 30, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 24, 2024

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Employee Rating

I would like to take the time to shout out Mr. Keith and Mr. Cisco I appreciate the awesome customer service. More

by nlh
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Apr 25, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 22, 2024

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Employee Rating

When I arrived to drop my vehicle off staff came right out took my vehicle right in the Bay to start service. More

by tamm629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 19, 2024

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Employee Rating

Mr Cisco made sure that my issues were addressed and fixed. They made sure they updated me on when my parts came in and status More

by Sharlikamason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 16, 2024

Dealership Rating
Employee Rating

Friendly efficient knowledgeable service performed in a timely manner. Comfortable customer lounge and clean service area More

by Dans627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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