Cisco Lugo
Cisco Lugo at Southern Acura Newport News
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Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.7
24 Reviews
4.7

24 Reviews

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24 Reviews of Cisco Lugo

May 04, 2024

Dealership Rating
Employee Rating

Every time I get My car serviced the customer service at Acura has been exceptional. More

by Sss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 03, 2024

Dealership Rating
Employee Rating

The service department was super helpful in getting me a loaner while I waited for my new vehicle. They were great! More

by esmit093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Devin Sheldon

May 03, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 03, 2024

Dealership Rating
Employee Rating

It’s hard finding a honest mechanic Customer services is excellent as well as the guys fixing the vehicles More

by TAMBOO1960
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

May 03, 2024

Dealership Rating
Employee Rating

Very courteous and prompt with updates. I will always go to this place fir service and recommend others do as well. More

by robertmegia
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

May 02, 2024

Dealership Rating
Employee Rating

Great service and staff never let me down staff really really take care of they customers More

by tyronematt70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 03, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 29, 2024

Dealership Rating
Employee Rating

Berna treats us like royalty. . service department is wonderful! Very accommodating, efficient mechanics get our car back promptly. More

by Bonnie
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

Apr 30, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 28, 2024

Dealership Rating
Employee Rating

Always friendly and helpful and take care of all my needs when I come visit and they take care of me promptly and have me out the door More

by kay.edmonds1418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 26, 2024

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Employee Rating

Service department personnel are extremely helpful and responsive. They take time to listen to their customers and address their concerns. More

by squizz457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Berna Aguirre

Apr 30, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 25, 2024

Dealership Rating
Employee Rating

Service was timely. I was informed of what what needed & what I wanted to have performed. The representative was very helpful & respectful. Didn't try to up sell or make More

by bshaw1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 24, 2024

Dealership Rating
Employee Rating

I would like to take the time to shout out Mr. Keith and Mr. Cisco I appreciate the awesome customer service. More

by nlh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Apr 25, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

1

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