When you ask Kevin Cappelli about his job, he’s quick to tell you that fixing cars is only part of what he does every day. The rest of the time, his goal is to make sure his customers are happy. “That’s the important part,” he says. Cappelli, service advisor in the Don Ayres Pontiac GMC service department, knows it’s frustrating to be without a car. That’s why he and his fellow employees do everything they can to minimize inconvenience to customers. For starters, they make repairs as quickly as they can. They also help arrange alternate transportation via the Don Ayres courtesy shuttle or a rental car. The ultimate goal: to make things as easy as possible for those facing unexpected or untimely repairs. When he’s not at work, Cappelli says he likes to spend time with his wife and play golf. He has worked full time at Don Ayres for four years but began working at the company part time in 1999. “It’s an excellent place to work,” he says.
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Write a Review77 Reviews of Kevin Cappelli
August 28, 2014
Top notch service Recent service on fuel pump recall went great. Not experiencing any problems with repair. Repaired in less time than estimated. Great customer serv Recent service on fuel pump recall went great. Not experiencing any problems with repair. Repaired in less time than estimated. Great customer service with nice wait lounge. More
Other Employees Tagged: Charles Suter , Laurie Amstutz
August 27, 2014
Review of CRV Don Ayers Honda has wonderful customer service, and a true passion for their customers and their jobs. I will recommend Don Ayers to others. Thank Don Ayers Honda has wonderful customer service, and a true passion for their customers and their jobs. I will recommend Don Ayers to others. Thank you! More
Other Employees Tagged: Doug Wertz
August 26, 2014
Awesome place to have my car worked on I am moving to florida, I bought my car from Don Ayres, and have been taking my car there for 7 years. They are the best, they are fast, helpful, ans I am moving to florida, I bought my car from Don Ayres, and have been taking my car there for 7 years. They are the best, they are fast, helpful, answers all your questions, even concerned about your day if bad or good. I told the guys i was moving they even wished us luck, and have a good safe trip. How many times has a total stranger come up to you and said that. The only thing is i am hoping i find a Dealership in florida half as good as Don Ayres, The service people and mechanics at Don Ayres is second to none. And i would recommend them if i come across anyone that needs there car worked on in Fort Wayne Indiana. More
Other Employees Tagged: Rick Squires, Doug Settle, Jeremy Sullivan, Charles Suter , Troy Johnson
May 29, 2013
Have always been courteous, friendly and honest. Have assisted resolving problems, even if the issue is beyond warranty. BTW, I selected good for the price, because I obviously would always prefer t assisted resolving problems, even if the issue is beyond warranty. BTW, I selected good for the price, because I obviously would always prefer to pay less. More
Other Employees Tagged: Rick Squires, Doug Settle, Jeremy Sullivan, Rick Kruger , Troy Johnson, Rick Kruger
March 04, 2013
JAY WAS THE PERSON THAT WROTE MY SERVICE UP,I AM ALWAYS ON THE PHONE WITH WORK. HE TOOK TIME OUT OF HIS BUSY DAY TO WALK INTO THE WAITING RO0M TO TELL ME THAT I WAS PAGED BECAUSE MY CAR WAS READY TO GO. SU ON THE PHONE WITH WORK. HE TOOK TIME OUT OF HIS BUSY DAY TO WALK INTO THE WAITING RO0M TO TELL ME THAT I WAS PAGED BECAUSE MY CAR WAS READY TO GO. SURE IS NICE TO DO BUSINESS WITH CARING PEOPLE, THAT WAS THE THIRD TIME HE HAS WAITED ON ME. IT WAS SURE A VERY NICE EXPERIENCE FOR ME. WHILE I AM HERE I WOULD LIKE TO SPEAK ABOUT ANOTHER PERSON. KEVIN AND I SEEM LIKE WE ARE ALWAYS RUNNING INTO EACH OTHER AT THE DEALERSHIP. I SERVICE MY CAR EVERY THREE THOUSAND MILES AND I PUT A LOT OF MILES ON MY CAR IN A SHORT PERIOD OF TIME. SO I AM ALWAYS AT THE DEALERSHIP FOR A SERVICE AND THE ITEMS THAT GO ALONG WITH THE MILES.. EVERY TIME KEVIN SEES ME HE ALWAYS GREETS ME WITH A ( HI JOHN OR HOW ARE YOU DOING JOHN). HOW NICE IS THAT? SEEMS TO REALLY CARE ABOUT HIS JOB JUST LIKE JAY DOES.WHAT CAN I SAY ECEPT THANKS TO THOSE GUYS THAT TAKE TIME OUT TO DO A JOB THAT KEEPS ME COMING BACK TO DON AYRES! I BROUGHT MY DOG WITH ME ONE TIME. AND YOU MIGHT WANT TO PASS ALONG A BIG THANK YOU FROM ME TO THE GIRLS IN THE OFFICE WAITING ROOM. SOME WHERE THAY CAME UP WITH A DOGGIE TREAT FOR MY DOG. JOHN J HILE More
Other Employees Tagged: JAY HYLAND, KEVIN CAPPELLI
July 18, 2012
Service (Since 2005)--always top drawer. Thorough, reasonable, professional. Sales--New customer. Knowledgable, professional. A CUSTOMER-DRIVEN business and facility. A people-oriented staff that reasonable, professional. Sales--New customer. Knowledgable, professional. A CUSTOMER-DRIVEN business and facility. A people-oriented staff that blends a low-key approach to make sure you're being served. More
Other Employees Tagged: Jarod Burgess, John Hofmann
February 15, 2012
I have been coming to Don Ayres for a very long time. I I have been coming to Don Ayres for a very long time. I have purchased several new auto from them. They have treated me with respect, which didn't h I have been coming to Don Ayres for a very long time. I have purchased several new auto from them. They have treated me with respect, which didn't happen at other places. Just because I am a woman doesn't mean I am dumb. I enjoy the freedom to buy my own auto, my husband is also capable of the same. It doesn't mean I do not appreciate his input. I just want to be myself and do what I need to do for me.' Kevin is wonderful and helpful when I bring my auto in for survice. He is honest and up front about what is needed. Rick Z. has been very helpful in finding the auto that fits me best. More
Other Employees Tagged: Rick Z. & Kevin
January 23, 2012
I was very pleased with the great customer service given by Kevin Cappelli and the gentleman who drove the shuttle. I will definitely recommend Don Ayers and will be back in the future for any mechanical re by Kevin Cappelli and the gentleman who drove the shuttle. I will definitely recommend Don Ayers and will be back in the future for any mechanical repairs. Sincerely, Kathleen Holland More
Other Employees Tagged: Kevin Cappelli
November 29, 2011
I have had cars serviced at Don Ayres Pontiac/GMC, now Honda, for over seven years. I have always been completely satisfied with their service, especially with how Kevin Capelli takes care of me. Honda, for over seven years. I have always been completely satisfied with their service, especially with how Kevin Capelli takes care of me. More
Other Employees Tagged: Kevin Capelli
September 28, 2011
All of the people I have encountered at Don Ayres have been A+...helpful, kind and very knowledgable. I have never taken my CRV anywhere else and do not plan to. The service and attention I receive at D been A+...helpful, kind and very knowledgable. I have never taken my CRV anywhere else and do not plan to. The service and attention I receive at Don Ayres is the best around. I recommend you to everyone. Thanks for being GREAT! More
Other Employees Tagged: Kevin Capelli