When you ask Kevin Cappelli about his job, he’s quick to tell you that fixing cars is only part of what he does every day. The rest of the time, his goal is to make sure his customers are happy. “That’s the important part,” he says. Cappelli, service advisor in the Don Ayres Pontiac GMC service department, knows it’s frustrating to be without a car. That’s why he and his fellow employees do everything they can to minimize inconvenience to customers. For starters, they make repairs as quickly as they can. They also help arrange alternate transportation via the Don Ayres courtesy shuttle or a rental car. The ultimate goal: to make things as easy as possible for those facing unexpected or untimely repairs. When he’s not at work, Cappelli says he likes to spend time with his wife and play golf. He has worked full time at Don Ayres for four years but began working at the company part time in 1999. “It’s an excellent place to work,” he says.
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Write a Review77 Reviews of Kevin Cappelli
March 28, 2021
Pete Ort has been my adviser for some time at the dealership in FW. I have complete trust in his guidance for servicing my cars ( we own 2 Hondas ). Pete has a deeper knowledge of operation of the dealership in FW. I have complete trust in his guidance for servicing my cars ( we own 2 Hondas ). Pete has a deeper knowledge of operation of the modern computer controlled systems in the vehicles since he was a mechanic himself and does most of his own service work on his cars. This equates to a Service Adviser who can explain how the battery / charging system works or why it is important to have fuel injector service at the recommended interval. This ability to explain why we need certain service is a great asset for the customer......Plus he is upbeat and positive to work with.....5 stars for Pete ! More
Other Employees Tagged: John Watkins, Rick Squires
March 05, 2021
Kevin and Austin in the service department are always friendly and helpful. They make it effortless and efficient when needing any service done that I've needed. friendly and helpful. They make it effortless and efficient when needing any service done that I've needed. More
Other Employees Tagged: Zach Bloom
February 27, 2021
I will continue to service all my cars at Don Ayres because of Ron Conner. Ron takes great care of my car and I trust his input on what needs done right away and what can wait. I actually enjoy bring because of Ron Conner. Ron takes great care of my car and I trust his input on what needs done right away and what can wait. I actually enjoy bringing my car in to get serviced because of the thoughtfulness of Ron and Kevin Cappelli. They've made me a lifetime customer. More
Other Employees Tagged: Ron Conner
February 02, 2021
My appointment was met with a very snowy day. I’m sure there was numerous issues around the dealership: snow cleanup, defrost vehicles, eliminate slipping hazards, and many cancellations. However, I was m there was numerous issues around the dealership: snow cleanup, defrost vehicles, eliminate slipping hazards, and many cancellations. However, I was met as if it was a summer day. No one was rushed and customer service was exactly what I have grown to expect from the Don Ayers service department. Ron, my advisor, met me promptly, explained the service to be provided thoroughly, and led me to the shuttle. Having never utilizing this service, Ken or Ted was a joy to ride with. He got me home and picked me promptly, providing excellent conversation with both my wife and myself. Returning to the dealership, Ron, again, explained the service that was provided. We left feeling that we were taken care of. As usual, and we can’t quite figure it out, but the service manager Kevin, met us and thanked us for coming in. Somehow he always knows when we’re in. Again, a morning fraught with difficulty, I was well taken care of at Don Ayers. More
Other Employees Tagged: Ron Conner , Shuttle driver
January 08, 2021
I was late for appointment; but they were great and still were able to fit me in and complete repair in a short time. Always very friendly and courteous. were able to fit me in and complete repair in a short time. Always very friendly and courteous. More
Other Employees Tagged: Zach Chausse
November 11, 2020
The service center is outstanding, i appreciate in particular Mr. Kevin Capelli . he took care of several cars that we own with great help and care. particular Mr. Kevin Capelli . he took care of several cars that we own with great help and care. More
Other Employees Tagged: Andy Hitzemann , Tony Vincent
September 23, 2020
Great experience with Wonderful people!The reason I am a Great experience with Wonderful people! The reason I am a loyal customer for the last 20+ years is because of quality vehicles at fair prices with kn Great experience with Wonderful people! The reason I am a loyal customer for the last 20+ years is because of quality vehicles at fair prices with knowledgeable sales staff and Great Service! They have Terrific service! Kevin and Jeremy are the Best! More
Other Employees Tagged: Rick Squires, Jeremy Sullivan, Caleb Craun, Chris Jugloff
July 29, 2020
Why would you go anywhere else? I have purchased several vehicles over the years from Don Ayres .. have never had anything but great service every time from vehicle sales to oil chan I have purchased several vehicles over the years from Don Ayres .. have never had anything but great service every time from vehicle sales to oil changes. I will continue to come back. More
Other Employees Tagged: Shawn Baney, Caleb Craun, Jon Walker , Zach Bloom
July 16, 2020
Customer Service The service on our Honda van has always been efficient, thorough and provided with great customer service. Once recently and unexpected issue arose a The service on our Honda van has always been efficient, thorough and provided with great customer service. Once recently and unexpected issue arose and the team quickly worked to repair the problem and made sure I had another vehicle to use in the short-term. I appreciate the team's dedication to quality work and fantastic customer service/communication. Zach Bloom is always great to work with and Kevin Cappelli stepped in as a member of the management team too and I was very thankful for his help too. More
Other Employees Tagged: Zach Bloom
December 30, 2019
Rick Kruger was amazing. Extremely personable and knowledgeable. He wasn’t pushy like many salesmen that I’ve dealt with in the past. 5 stars would Definitely recommend. Rick Kruger explained a lot knowledgeable. He wasn’t pushy like many salesmen that I’ve dealt with in the past. 5 stars would Definitely recommend. Rick Kruger explained a lot of the nice details that came with the Jeep that I had no idea about.. Rick Kruger and Evan Johnston were great to work with. It was an easy and laid back experience. More
Other Employees Tagged: John Watkins, Doug Settle, Evan Johnston, Rick Kruger , Rick Kruger