Kevin Adams | Page 2

Poor Experience and No Follow-up The repairs were completed, but my satisfaction is LOW. My 2nd set of keys cannot be found, and the body shop never looked at my truck. I've asked f The repairs were completed, but my satisfaction is LOW. My 2nd set of keys cannot be found, and the body shop never looked at my truck. I've asked for help several times, and get no assistance or follow-up. Waiting on the Service Manager t call me back. More

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Fantastic Service Service department is simply the best! Even though I sold my Fusion and got a Lexus I wouldn’t dream of taking it anywhere else for service. Trust i Service department is simply the best! Even though I sold my Fusion and got a Lexus I wouldn’t dream of taking it anywhere else for service. Trust is the most important reason. Thank you Kathy! More

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Always do a great job! Very thorough and always go over the paperwork to make sure you understand. Very nice and friendly service staff! 5 stars the paperwork to make sure you understand. Very nice and friendly service staff! 5 stars More

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oil change and tire rotation was performed in a normal time. I can not say a whole lot about a simple oil change and tire rotation except that it was performed in a reasonable amount of time and my very dirty ca I can not say a whole lot about a simple oil change and tire rotation except that it was performed in a reasonable amount of time and my very dirty car was washed (very appreciated). More

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Another Ford issue I'm forced to absorb. This is normally my goto dealer and service provider. This visit I was informed that I have swollen lug nuts. My service advisor told me that the lug This is normally my goto dealer and service provider. This visit I was informed that I have swollen lug nuts. My service advisor told me that the lug nuts nuts may not be reusable, and if that was true they would need replacing. I was quoted $220. First this is a Ford issue, due to a poor design. If any of the issue is due to misuse or abuse, the only people that have removed and reinstalled the lug nuts are Ford service employees. Direct replacement lug nuts can be purchased for less than $100 and in some cases as low as $40. More

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This dealership never disappoints no matter what I am going in for!! Top notch customer care! They keep you informed of the status of your vehicle and even check additional things to keep me safe. I haul going in for!! Top notch customer care! They keep you informed of the status of your vehicle and even check additional things to keep me safe. I haul horse trailers about 30,000 miles annually, so having a great service department for my F350 is critical. First class personnel. More

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Excellent service, great staff! Excellent service on my first trip to this dealership. The staff was great, and treated me like a valuable customer. Went in for oil change, tire ro Excellent service on my first trip to this dealership. The staff was great, and treated me like a valuable customer. Went in for oil change, tire rotation, and top off fluids, but while I was there they also fixed a recall problem that I thought I would have to come back for at another time. Great experience, I know I will be coming back to this dealership. Thank You More

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Happy with service Ok George, Thoroughbred is very persistent/"trying". You guys just not going to go away as this 5th request from 3 peoples.. I was exceptionally hap Ok George, Thoroughbred is very persistent/"trying". You guys just not going to go away as this 5th request from 3 peoples.. I was exceptionally happy with service received with limited wait time and totally satisfied. ,Future service on my vehicle will always be with Thoroughbred. Thank you. Kent Adams/bja More

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Great people great service great atmosphere . Thoroughbred Ford has been my ford dealership for last twelve years in Kansas city. If you are looking for a Ford dealership i would recommend Thorou Thoroughbred Ford has been my ford dealership for last twelve years in Kansas city. If you are looking for a Ford dealership i would recommend Thoroughbred Ford More

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Very pleased with the service I received When there were lights that came on my dash I was very afraid to take it to thoroughbred because of the reviews that I-had read. I called Kevin Adams When there were lights that came on my dash I was very afraid to take it to thoroughbred because of the reviews that I-had read. I called Kevin Adams and and talked about the anxiety I was having, he made me feel better and from the time that I pulled into the garage, it was a great experience and the team was amazing. More

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