Kevin Adams

I am writing to express my frustration with the service that I received at Thoroughbred Ford dealership's service department. On March 27th, 2023, I brought my Ford F150 2017 in for repairs, and unfort that I received at Thoroughbred Ford dealership's service department. On March 27th, 2023, I brought my Ford F150 2017 in for repairs, and unfortunately, the diagnosis provided by the service department was incorrect, leading to unnecessary repairs and expenses. I was contacted by service adviser Josh Delorier that the noise and vibration were coming from the front wheel bearing. I informed him the noise and vibration were coming from the back of the truck his reply was I'm going to get another tech to do a shakedown on the truck. The next day Josh called and said I needed the entire read-end differential rebuild and front wheel bearing I told him I would do the front bearing repair. I asked him are you positive because I had already had work done to the rear end, and he said yes. I agreed to have the work redone. I was called on April 3rd truck was ready for pick up when I arrived at the dealership, I asked to test drive my truck before I paid for the repairs. Josh and I drove the truck the problem wasn't fixed nothing had changed. I was asked to leave the truck there they were going to re-diagnose the problem. I was informed next day they plug the truck into a computer and determined it was a torque converter issue and repair would be $5100.00. I asked what about the rear-end charge that I was told was the issue the reply was it was bad also I already had the rear-end work done prior to taking it to the dealership. I believe this was unfair business I would like a full refund. More

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His attitude is unprofessional and for a man “with 30 years experience” knows nothing. I did not get what I paid for and he couldn’t even explain what they did. I’m all for backing up employees but I d years experience” knows nothing. I did not get what I paid for and he couldn’t even explain what they did. I’m all for backing up employees but I didn’t get what I paid for and he just wanted to make money off me since I was in there for recalls free service!! More

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I used to go to Thoroughbred off Barry rd. often for oil change, break job, tune up and other things. They did a good job until they worked on my Lincoln's air condition. They charged me $1200 often for oil change, break job, tune up and other things. They did a good job until they worked on my Lincoln's air condition. They charged me $1200 and it was not fixed. I was told a bad switch causing that and they want $300 to replace it. After replacing the switch, the AC still was not working. I returned to Thoroughbred and after they checked the car, I was told the AC Dryer is bad and they want $700 to fix it. This time I complained to this idiot called Mr. G and he did not do a xxxx thing to solve my issue More

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Thoroughbred Ford is always courteous, timely, thorough, and doesn't try to sell me something I don't need. They are very good to explain things as well. and doesn't try to sell me something I don't need. They are very good to explain things as well. More

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Kevin Adams went the extra mile to help, he follows up and has great customer service skills. Great job and I am grateful. for Kevin. and has great customer service skills. Great job and I am grateful. for Kevin. More

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Very good service. Workers were friendly and very helpful Love the service would recommend my friends to use Ford service r. Thanks for caring good job Love the service would recommend my friends to use Ford service r. Thanks for caring good job More

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Friendly,they keep you notify where they are with your car, thru email. We had body work and oil change.. will be back! Thank you! car, thru email. We had body work and oil change.. will be back! Thank you! More

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Excellent service & customer service The service advisor, Abbiey Montgomery, was very courteous & helpful. Service managers, Scott & Kevin were also very courteous & helpful. They figured The service advisor, Abbiey Montgomery, was very courteous & helpful. Service managers, Scott & Kevin were also very courteous & helpful. They figured out the problem we were having & fixed it. Thank you to you & your team for taking care of us. More

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Excellent The service was very good. I even got a car to drive while mine was in for service. Would recommend Thoroughbred Ford to buy a car or truck and for The service was very good. I even got a car to drive while mine was in for service. Would recommend Thoroughbred Ford to buy a car or truck and for service. More

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I have four vehicles service there and no matter what the issue might be or just a simple oil change I am well taken care of by my service tech Nick Sherman he is awesome that’s why I come there and stay the issue might be or just a simple oil change I am well taken care of by my service tech Nick Sherman he is awesome that’s why I come there and stay there. He always sees that I am taken care of. More

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