Kennard Chan

People there are nice and friendly with good and fast services. It is nice having a shuttle ride. services. It is nice having a shuttle ride. More

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Very good . Super good.I like the service .take less than 2 hours .all done .Thank you Super good.I like the service .take less than 2 hours .all done .Thank you More

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I got off to a rough start with my pre-owned 2020 M340 purchase but the whole team at BMW Markham has been diligently working to make things right. I was not happy with the mechanical condition of my vehi purchase but the whole team at BMW Markham has been diligently working to make things right. I was not happy with the mechanical condition of my vehicle soon after purchase, but Harsh (pre-owned manager), made sure the service team would look into this. Kennard, is currently the service consultant for my car and he has been phenomenal. Knowledgeable and takes customer concerns seriously. Truly one of the best dealer experiences so far and I hope it stays that way! More

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fast, good manner, good altitude, friendly. when pick up my M340 after hour. The pick up machine is very advanced and efficient. when pick up my M340 after hour. The pick up machine is very advanced and efficient. More

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Very nice experience overall. I dealt with Nasir, very professional and went above and beyond to get us the car we wanted. Highly recommend! I dealt with Nasir, very professional and went above and beyond to get us the car we wanted. Highly recommend! More

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clean, nice customer service, easy to access, finish service on time, friendly provide shuttle service for free. service on time, friendly provide shuttle service for free. More

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The staffs are very professional with good advices. The site is clean and safe to visit. The site is clean and safe to visit. More

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They don't care about safety issues Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there. 1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock. 2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine. 3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours. 4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry. I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly. More

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Terrible service department , avoid at all costs. They had my car for 2 weeks, and didn’t offer a courtesy car. Had to pay for a rental. After the 2 weeks, and a number of very c , avoid at all costs. They had my car for 2 weeks, and didn’t offer a courtesy car. Had to pay for a rental. After the 2 weeks, and a number of very costly repairs, the problem wasn’t even fixed. Went to a small local shop afterwards to have them look at it, and they fixed the problem in an hour! Also said that the cause of the problem was very obvious and easy to fix (just needed new spark plugs). Why would the very dealer of my car not be able to find this apparently simple solution?? They also changed my oil when I was there. I go to get my oil changed at a different shop a few months later, and they tell me they used the wrong type of oil! The dealer can’t even use the right type of oil in the brand of car that they sell???? DON’T GO HERE. More

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Worst Service Department Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer exp Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer experience/service. Will never buy or service a car here ever again. More

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