Left my car for repair on Apr 9th, no date of pick up,
just keep telling me tomorrow and tomorrow, no car for 10 days, no loaner, no reply until I had to borrow someone's car to go in person to the worksh
just keep telling me tomorrow and tomorrow, no car for 10 days, no loaner, no reply until I had to borrow someone's car to go in person to the workshop to escalate the issue and then having spent $3500 to repair my car, 1 week later, same issue arose and advisor is saying it's not the same issue and asking me to pay $1000 to repair. Ridiculous and felt scammed. The worst workshop experience I ever had in my life.
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by maka910
Service Price Transparency
May 01, 2024 -
BMW Markham responded
We're deeply sorry to hear about your frustrating experience at BMW Markham. Providing prompt and reliable service is our priority, and we understand your disappointment with the handling of your car repair. We take your feedback seriously and would like to investigate this matter further to ensure it's addressed appropriately. Please reach out to us directly with more details so we can understand the specifics of your situation and work to resolve it to your satisfaction. Your satisfaction is important to us, and we're committed to improving our service based on your feedback.
Best,
Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com
Very good service!
Everything went well. Will surely bring my car back at this dealership
Everything went well. Will surely bring my car back at this dealership
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by YD
Service Price Transparency
Jan 29, 2024 -
BMW Markham responded
Hi YD,
Thank you for choosing BMW Markham and sharing your positive experience with us! We're delighted to hear that you received excellent service, and that everything went well during your visit. Your feedback is highly appreciated, and we're here to assist you with anything you might need in the future. We look forward to providing excellent service on your next visit to BMW Markham!
easy to book an appointment, excellent services, very
friendly people. clean and nice dealership environment.
friendly people. clean and nice dealership environment.
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by aw01
Aug 11, 2023 -
BMW Markham responded
Hello!
Thank you for taking the time to leave a review. We value your feedback and are glad to hear that you had a positive experience. If there is anything else we can do to improve your experience, please don't hesitate to let us know. We look forward to serving you again soon.
Dealership is always clean and well staffed.
Issues that have been brought to the attention of the service manager was addressed.
Issues that have been brought to the attention of the service manager was addressed.
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by PaaDon465
Jul 28, 2023 -
BMW Markham responded
Hello!
Thank you for your kind words regarding the cleanliness of our dealership and our team! We appreciate you choosing BMW Markham and hope to see you again down the line.
Jul 31, 2023 -
PaaDon465 responded
Thank you
Very good .
Super good.I like the service .take less than 2 hours .all done .Thank you
Super good.I like the service .take less than 2 hours .all done .Thank you
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by June
Apr 11, 2023 -
BMW Markham responded
Hi June!
Wow, that you for your lovely review! It is great to see that our team has put in the necessary work to earn your 5-star rating! Until next time, we wish you all the best.
I had great deal with Justin in the Sales Dept.
Supportive, good communication.
Highly recommended.
I had terrible experiences with Andrew in the Service Dept.
No help if you are not paying cu
Supportive, good communication.
Highly recommended.
I had terrible experiences with Andrew in the Service Dept.
No help if you are not paying customer.
Giving wrong information to customer.
Terrible advisor.
Hope he would never be assigned on my reservation again.
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by JJ
Mar 28, 2023 -
BMW Markham responded
Hi J.J.,
Thank you for letting us know what exactly went into rating us 4-stars. Although it is lovely to hear about the level of customer service Justin Ni provided, it is regrettable to learn about your service experience. We want our clients to be 100% satisfied with the given service and client care they receive while visiting our store, and we apologize that for you, this was not the case for. We hope you will continue to consider our store for future needs so that we have the opportunity to show you that we here at BMW Markham learn from feedback and strive to provide exceptional client care.
Prompt customer service with amazing communication.
I highly recommend BMW Markham for any BMW needs.
I highly recommend BMW Markham for any BMW needs.
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by Steve
Feb 03, 2023 -
BMW Markham responded
Hi Steve!
Thank you for both your review and recommendation! We are pleased to hear about both the level of client care and communication you received as we strive to provide exceptional care and communication to 100% of our valued clients! We hope to see you again down the road. Until then, we wish you safe travels.
Went for a RECALL for the Blow-By Heater.
They DAMAGED the ELECTRICAL PANEL.
- Both issues above were fixed without charge as they were CREATED by BMW. Car was at the dealership for 8 days.
They DAMAGED the ELECTRICAL PANEL.
- Both issues above were fixed without charge as they were CREATED by BMW. Car was at the dealership for 8 days.
---WITHIN 3 DAYS OF PICKING UP THE VEHICLE, MY HEATING/AC FANS STOPPED WORKING - NEVER HAD THIS ISSUE BEFORE!
- This new issue was also created by BMW, IT WAS NOT A COINCIDENCE!
--When I took the vehicle in AGAIN for repairs AND ASKED THE AGENT (ANDREW MAK), IF THIS NEW ISSUE WAS DUE TO THE WORK DONE PREVIOUSLY AND IF IT SHOULD BE COVERED BY BMW - THIS RUDE, UNPROFESSIONAL PERSON DOES NOT ANSWER MY QUESTION AT ALL AND JUST QUOTES THE (OVERPRICED) PRICE FOR THE REPAIRS.
****CONCLUSION: BMW IS A SCAM AND THEY CONDUCT UNETHICAL PRACTICES TO SABOTAGE VEHICLES DURING SERVICE, SO THAT THEY CAN GET BUSINESS AGAIN FOR REPAIRS AND OVERCHARGE BY 3-4 TIMES OR MORE******
**********SHAME ON YOU BMW*********************
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by Suhas
Dec 22, 2022 -
BMW Markham responded
Hi Suhas,
Thank you for taking the time to leave a review about your service experience with us. It’s unfortunate to see that we did not provide the 5-star customer service we strive to deliver to every customer. That being said, please consider reaching out to me directly at your earliest convenience so I can address this concern with you, thank you.
Best,
Rohan Beersa
Service Manager
905-948-2936
Good show room nice receptionestsales manner are good
the staff of the spare part was help
the staff of the spare part was help
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by minhyoung1388
Dec 02, 2022 -
minhyoung1388 responded
Good show room nice receptionestsales manner are good the staff of the spare part was help
We were provided with a good reliable efficient service
for my car. I take my BMW to this dealership for its professionalism. I hope there is a complimentary exterior wash, liquid top ups and a basic detai
for my car. I take my BMW to this dealership for its professionalism. I hope there is a complimentary exterior wash, liquid top ups and a basic detailing of the inside of the car provided as well with a discount in service charges for repeat and loyal customers
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by ShkF
Other Employees Tagged:
Rohan Beersa
Dec 05, 2022 -
BMW Markham responded
Hello,
We appreciate you taking the time to bring your concerns to our attention. Every customer who provides us with the opportunity to earn their business deserves a first-class experience. It is regrettable to learn we fell short of that during your recent visit with us. I would like to apologize for any inconvenience this may have caused you. When you get a chance, please reach out to me as I would like to talk with you about the details of this experience.
Best,
Rohan Beersa
Service Manager
905-948-2936