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Ken Graf
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Ken Graf | Page 16
Service Advisor
Luther Kia of Inver Grove
1470 50th Street East
Inver Grove Heights, MN 55077
168 Reviews
168 Reviews
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168 Reviews of Ken Graf
November 08, 2018
Fantastic I don’t remember who helped me but everyone there is always so nice and welcoming. Thank you so much for doing the best you can! I don’t remember who helped me but everyone there is always so nice and welcoming. Thank you so much for doing the best you can! More
by jjw99189
Verified CustomerOther Employees Tagged: Greg Isham, Adam Bistodeau, Michael Wagner, Nik Novotny, Scott Nemitz, Taylor Minners, Colin Kufahl , Robin Dreyer
Helpful 
November 08, 2018
Problem fixed quick and easy Went in for a tire issue and they were able to fix it ant no cost to me which is great. Especially since it was a newer car Went in for a tire issue and they were able to fix it ant no cost to me which is great. Especially since it was a newer car More
by Nissan rouge
Other Employees Tagged: Adam Bistodeau, Michael Wagner, Nik Novotny, Scott Nemitz
November 08, 2018
So far so good work Nissan fix my heat settings in my vehicle that wasn't working, by replacing items to get it to work and replaced the car cigarette lighter. Nissan fix my heat settings in my vehicle that wasn't working, by replacing items to get it to work and replaced the car cigarette lighter. More
by a_logwood
November 06, 2018
Horrible experience Horrible service. Could not tell me what was wrong with my transmission but told me I needed a completely new one and it would cost $5000. A month lat Horrible service. Could not tell me what was wrong with my transmission but told me I needed a completely new one and it would cost $5000. A month later after talking with the manager, found out about the goodwill program. They were able to get the price down to $1100 but still could not explain what was wrong. Had my car fixed, picked it up, got 2.5 miles down the road and my check engine light came on. Brought it back the next day because when I called they said the service department was closing. Brought it back on a Saturday and had to wait another 3 days to get my car back. Was told that a sensor had not been plugged in. More
by Anonymous
Other Employees Tagged: Greg Isham, Nik Novotny
November 03, 2018
Great service Always professional, quick and with a great smile.. I feel confident my car is getting the service needed. Can’t remember the people’s name. Always professional, quick and with a great smile.. I feel confident my car is getting the service needed. Can’t remember the people’s name. More
by Mo
Other Employees Tagged: Scott Holerud, Matt Westberg
November 01, 2018
Trade for leased vehicle Help with answering all my questions and had me done within a great time to be out of dealership with new lease and on my way to get the kids with ple Help with answering all my questions and had me done within a great time to be out of dealership with new lease and on my way to get the kids with plenty of time to spare. Thank you great customer service too More
by laramoon44
Other Employees Tagged: Scott Holerud
November 01, 2018
Great service, very helpful I scheduled service online which was very easy. I liked that I received a text message reminder prior to the day of my appointment. When I arrived I I scheduled service online which was very easy. I liked that I received a text message reminder prior to the day of my appointment. When I arrived I was greeted by name which is always a nice touch. I had planned on waiting for the service to be completed but was informed it would take at least 2 hours. I hadn't arranged for a ride and when I informed my service manager he took care of setting me up with a loaner car. I was very grateful! More
by mazentner
October 31, 2018
Great Customer Service Nick and Ken demonstrated that they the took my vehicle and my personal concerns seriously. They washed the loaner car as I requested - true professio Nick and Ken demonstrated that they the took my vehicle and my personal concerns seriously. They washed the loaner car as I requested - true professionals. More
by Joy
Other Employees Tagged: Nik Novotny
October 31, 2018
Fixed an issue under warranty Went in because my airbag light was flashing (seatbelt issue covered under warranty). Nobody tried to upsell anything or offer additional things I did Went in because my airbag light was flashing (seatbelt issue covered under warranty). Nobody tried to upsell anything or offer additional things I didn't need done, which is what I prefer. Being able to have a loaner car while my car was being worked on was lovely. More
by Tiffers
Other Employees Tagged: Mary Taaffe, Meaghan Tobin
October 23, 2018
General service Luther was able to meet all my needs in a timely manner. They kept me informed on the work time table and were able to complete it under quoted amoun Luther was able to meet all my needs in a timely manner. They kept me informed on the work time table and were able to complete it under quoted amount More
by blinzmeier
