Ken Graf
Service Advisor
Luther Kia of Inver Grove
1470 50th Street East
Inver Grove Heights, MN 55077
168 Reviews
Write a Review168 Reviews of Ken Graf
April 26, 2024
It is always a breeze bringing my car in for thee recommended maintenance. They are so friendly, efficient, and honest. I never have had a complaint and I've been coming here for almost a decade no recommended maintenance. They are so friendly, efficient, and honest. I never have had a complaint and I've been coming here for almost a decade now. More
April 18, 2024
I got in quickly I was told what they needed to do I was kept informed as to what time I could expect to pick up my vehicle Our car was clean when picked up. was kept informed as to what time I could expect to pick up my vehicle Our car was clean when picked up. More
Other Employees Tagged: Stephen Stulz
April 15, 2024
Great staff, great communication! Always a pleasure to do business with the service department. And, I appreciate the good coffee while waiting. Always a pleasure to do business with the service department. And, I appreciate the good coffee while waiting. More
Other Employees Tagged: Michael Wagner
November 30, 2023
Appointment on time. Followed specific request to test battery ( because of age) . Ken kept us informed of the service department findings and recommendations of a new Followed specific request to test battery ( because of age) . Ken kept us informed of the service department findings and recommendations of a new battery. More
November 26, 2023
I didn’t like that I called 3 separate times to find out the status of my vehicle. No call back was ever given. I was texted that the vehicle was done and a list of recommendations for additional services s the status of my vehicle. No call back was ever given. I was texted that the vehicle was done and a list of recommendations for additional services such as brakes, tires, wiper blades, air filters and strangely a belt for the motor that was completely replaced but with the old belts and not new belts with a new motor??? More
November 26, 2023
Luther's service department made the diagnosis and resolution super easy. They managed all the interactions with my warranty provider and got all the work done right the first time! resolution super easy. They managed all the interactions with my warranty provider and got all the work done right the first time! More
November 20, 2023
Takes too long. And to few care I ran into one in four that cared And to few care I ran into one in four that cared More
Other Employees Tagged: Adam Bistodeau, Michael Wagner, Nik Novotny, Kathy Heitzinger, Tom Walsh, Scott Nemitz, Meaghan Tobin, Taylor Minners, Colin Kufahl
November 19, 2023
Dropped the car off the night before service for an 8:30 appointment. I was contacted at 11:00am saying it was ready to be picked up. It was done under warranty, so even better I didn’t have to pay. Quick a appointment. I was contacted at 11:00am saying it was ready to be picked up. It was done under warranty, so even better I didn’t have to pay. Quick and friendly service! More