Kelly McNichol | Page 2

Genesis of Englewood powered by Benzel-Busch responded

We're thrilled to receive your positive feedback! Providing excellent service and keeping our customers informed every step of the way is a top priority for us. We're glad you found our updates, including the maintenance video, to be fantastic. I Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

We appreciate you taking the time to share your feedback with us, and we're glad to hear that you were satisfied with the service overall. However, we apologize for the oversight in returning your car to you in a less-than-pristine condition. Your satisfaction is our priority, and we'll make sure to address this internally to prevent any recurrence in the future. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future with an improved experience. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

We're delighted to hear that our Genesis team provided you with helpful and accommodating service! Ensuring our customers feel supported and valued is always our goal, and we're grateful for the opportunity to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

We're truly grateful for your kind words and thrilled to hear about your positive experience with us! Communication is key, and we're delighted that you felt well-informed and supported every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your wonderful feedback! We take great pride in delivering professional service and ensuring our customers receive the best experience possible. It's fantastic to hear that Christopher went the extra mile to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Chris and our team provided you with courteous service and made your visit efficient. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with us and that our team provided you with professional and friendly service. Creating a welcoming atmosphere where our customers feel at home is important to us, and we're glad we could achieve that during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words and positive feedback! Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that your servicing appointment with us was one of the easiest you've ever had. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you enjoyed your experience at our location and found our showroom beautiful. We're honored to have the opportunity to serve you, and we look forward to welcoming you back for your vehicle service needs. Warm Regards, Michael Hill mhill@benzelbusch.com