Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Neysha Ortiz
Neysha Ortiz
Service Advisor
Genesis of Englewood powered by Benzel-Busch
25 Grand Ave
Englewood, NJ 07631
41 Reviews
41 Reviews
Write a Review41 Reviews of Neysha Ortiz
May 20, 2024
I like this place. It is very nice and clean. People are very kind and professional. Rental car service was also very good. It is very nice and clean. People are very kind and professional. Rental car service was also very good. More
by shleemd1982
Verified CustomerOther Employees Tagged: Cristopher Almanzar, Kelly McNichol
Helpful 
May 20, 2024
No communication. I waited 4 hours for a 5 k service!! I was told it would take 1-1/2 hours. At 2 and 1/2 hours I had to go and ask for an update. Was told recall was I waited 4 hours for a 5 k service!! I was told it would take 1-1/2 hours. At 2 and 1/2 hours I had to go and ask for an update. Was told recall was done and oil change was finished. At 4 hours I had to again ask about status and went to see the service manager to verbalize how poor the service was. Was given a loaner after 4 hours. Very disappointed More
by LUDUFFY21612
Other Employees Tagged: Cristopher Almanzar, Kelly McNichol
May 20, 2024
The dealership was very impressive. I have seen and physically been to three other area Genesis dealers and Genesis of Englewood had the only showroom dedicated to the brand, it had a I have seen and physically been to three other area Genesis dealers and Genesis of Englewood had the only showroom dedicated to the brand, it had a Valet parking type of greeting and I was escorted to the showroom service Concierge. Service was prompt and very close to the estimated time I was quoted for completion. The work done was explained and provided in writing. I noticed the full sentences and quite impressive grammar that was used in explaining the work done. My car was washed and the interior was cleaned and vacuumed, as well. The waiting area is quiet, has an excellent 20 hot beverage dispenser, and has sofa as well as small table seating with big screen TV. I need to have an item serviced actually tomorrow morning and, despite their not being my selling dealer, I have decided to return to Genesis of Englewood for my servicing needs. I was even escorted back to my vehicle when my servicing was completed. It would be difficult to ask for a better start to finish experience. More
by ALEX.CHUDOLIJ
May 19, 2024
Everyone was very pleasant and helpful, and the work was completed as it should be, and my care as returned in the promised time frame. I did bring my car in twice, and the second time took a loaner car whi completed as it should be, and my care as returned in the promised time frame. I did bring my car in twice, and the second time took a loaner car which was not the same model as my car, but I was happy to try out a different model and was pleased with the loaner. More
by sharon.zimmerman
Other Employees Tagged: Sorry I cannot remember everyone's name but there were multiple valets and the employees who washed my car and completed the mechanical work.
May 15, 2024
Very friendly there were quick i like the people who work there good luck guys work there good luck guys More
by minajnoub
Other Employees Tagged: Cristopher Almanzar, Kelly McNichol
May 03, 2024
Great service! Actually had a loaner for me! The work was done in a reasonable time and they got me back in my car in good time. Actually had a loaner for me! The work was done in a reasonable time and they got me back in my car in good time. More
by SEOC
Other Employees Tagged: Cristopher Almanzar, Kelly McNichol
