Keith Ural
Keith Ural at Toyota Marin

Keith Ural | Page 3

Direct Sales Manager

Toyota Marin

445 Francisco Boulevard East
San Rafael, CA 94901

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rated
140 Reviews

I am raised in New Orleans and moved to Marin at 27 and never left. I have raised 4 children with the same wife of many years and I believe that because a car or truck will mostly depreciate faster than anything else we put money into, it pays to get into the philosophical conversation of "how much car do I need and care about and what will it cost me". I've led this dealership in sales these last 11 years and have Finance and Managerial experience during my stay at Toyota Marin (the only dealership I've ever worked at.)

not yet
rated

140 Reviews

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Dealership Experience

16 yrs, 10 mos

Industry Experience

16 yrs, 10 mos

Specialties & Trainings

Finance, Hybrids, Tacomas, everything Toyota

140 Reviews of Keith Ural

May 17, 2019

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Great experience I felt very supported during this experience. Keith was incredibly helpful through out the process of me buying a car for the first time and made sure More

by Giovannab14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 22, 2019

Toyota Marin responded

Thank you, Giovanna! It truly was a pleasure to do business with you and we look forward to seeing you again soon! Regards, Diana Kennedy - General Manager - 415.257.4343

May 08, 2019

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Marin Toyota Everything was very easy dealing with Toyota of Marin. From the moment we walked in the showroom, we were warmly greeted by Keith Ural, our Direct Sal More

by Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 10, 2019

Toyota Marin responded

Our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Regards, Diana Kennedy - General Manager - 415.257.4343

May 05, 2019

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Wonderful support and very informative Keith was excellent in many regards: knowledgeable, persistent in locating my car, humorous, and very much a "real person" rather than someone just go More

by Swede 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 08, 2019

Toyota Marin responded

Thank you so much for taking the time to share your kind words about your experience at our dealership! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Regards, Diana Kennedy - General Manager - 415.257.4343

April 30, 2019

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Employee Rating

Ultra Positive The atmosphere at this dealership is very relaxed and low pressure. I had the great fortune to work with Keith Ural. I had spoken with him over the ph More

by Nicolette
Customer Service
Friendliness
Recommend Dealer
Yes
May 03, 2019

Toyota Marin responded

Thank you for writing about your visit with us, and congratulations on your new purchase! Keith is an asset to Toyota Marin, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. Sincerely, Diana Kennedy - General Manager - 415.257.4343

March 27, 2019

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Great car buying experience! Great buying experience! Salesman George Tenido was very helpful and quick to respond to all my questions! Got the car I wanted at the price I wanted! More

by amarc57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: George Tenido , Sam Yates, Eric Truong , Ren Briones, Tyler Toler

Apr 01, 2019

Toyota Marin responded

Thanks for the great feedback! We're very happy that George was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Thank you, Diana Kennedy - General Manager - 415.257.4343

March 07, 2019

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Just bought my first car Keith and the folks at Toyota Marin were SO helpful and friendly. They went above and beyond to help me find the right car at the right price. Keith's More

by emdoyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cathie Badger, Huy Phan

Mar 10, 2019

Toyota Marin responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Regards, Diana Kennedy - General Manager - 415.257.4343

February 28, 2019

Dealership Rating

Navigated us through the buying experience Keith Ural was exactly what we needed when we walked in the door at Toyota Marin. Highly professional, he figured out quickly what our needs were and More

by barry R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 05, 2019

Toyota Marin responded

We are thrilled to hear that you enjoyed your sales experience, Barry. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. Please don’t hesitate to contact Keith or visit us if you need anything else. Sincerely, Diana Kennedy - General Manager - 415.257.4343

February 03, 2019

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Excellent experience The task of choosing a good car within your budget is never easy. I was fortunate to have Keith Ural, who helped me make my first lease, and now 3 yea More

by Ronaldo Moura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 07, 2019

Toyota Marin responded

Hello Ronaldo and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Keith was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 31, 2019

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One of a kind! I can never express enough on how appreciative I am of Keith’s determination to make all ends meet. I needed to make a smart and final decision since More

by slyoung123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paul Young

Feb 14, 2019

Toyota Marin responded

We always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Keith treated you with the respect you deserve. Congratulations on your purchase! If there is anything else that we can do for you please don’t hesitate to reach out. Sincerely, Diana Kennedy - General Manager - 415.257.4343

January 31, 2019

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Employee Rating

A Welcoming, Well-Stocked Dealership Keith Ural was consistent in communicating with me about purchasing a new Prius Prime, and worked diligently to get the car I wanted. The hours we spe More

by jennifer seely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tyler Toler, Carlos Caballero

Feb 14, 2019

Toyota Marin responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Diana Kennedy - General Manager - 415.257.4343