Eric Truong

They don't take care of their loyal customers I'm a customer since 2009 and have purchased two vehicles at Toyota Marin. The most recent will be my last. I not only will never again purchase a CPO I'm a customer since 2009 and have purchased two vehicles at Toyota Marin. The most recent will be my last. I not only will never again purchase a CPO vehicle, but also will never again buy a car from Toyota Marin. The sale went OK. Martin Sumayan is a nice young man doing a good job. It was after Toyota had my money that the disappointment began. Two weeks after I bought the car--a CPO vehicle, mind you--the battery died and stranded me. Had to call for a jump-start. No problem, I thought. I just bought the car two weeks ago, and I have an awesome warranty that comes with all CPO vehicles, a warranty that I was assured over and over was amazing. Next time I need an oil change, I'll have them check the battery. Took it into my local dealership in San Bruno, and the rep there says sorry, the warranty doesn't cover the auxiliary battery, which is what needed replacing. It covers all batteries except that one. Really? So on top of the $550 worth of other maintenance work that wasn't covered by the warranty, I'll need to pay $300 for a new battery. I tell him that can't be the case. I just bought the car! The battery was obviously dying when it was sold to me. Of course the dealership will help me out, I thought. Called to speak to Martin, and after he checked with his manager, I was told no, they wouldn't pay a dime. Not one dime. I've spent $46,000+ at that dealership in the last 10 years, and they decided instead of keeping a loyal customer happy and doing what's fair, they were going to find a loophole in the warranty and save themselves $300. Even the rep at my dealership was shaking his head and wondering what Toyota Marin could be thinking. I paid about $4,000 more for a CPO vehicle than if I bought just a used one. That CPO certification doesn't mean much. When I first bought the car, I had three days to return it, and during that period I took the car to my uncle, a mechanic, who had a good look. He gave me evidence that the CPO inspection had been careless and incomplete. So beware if you think it's worth much. Then I come to find out that the warranty they were touting so highly has loopholes that they will use to deny you coverage. To top it off, when I asked for a manager to talk to about the issue, Martin gave me the number of Eric Truong, the GSM. Tried to get him on the phone so I could explain all this to him instead of writing this review. Never called me. I know he got the message. I guess I just wasn't important enough to warrant a call. And I'm done playing phone chase. So, Toyota Marin, for the amount of $300 you saved by refusing to cover the dying battery you sold me--a problem that left me stranded a mere two weeks after I bought the car--you've lost a customer. That was a bad calculation on your part. Like I said, $46,000 is what I've given you over the last decade. And if you looked after your CPO customers and treated that certification like it was worth a xxxx, I would have gladly turned to you the next time I buy a vehicle. Very disappointing. More

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They Don't Take Care of Loyal Customers I'm a customer since 2009 and have purchased two vehicles at Toyota Marin. The most recent will be my last. I not only will never again purchase a CPO I'm a customer since 2009 and have purchased two vehicles at Toyota Marin. The most recent will be my last. I not only will never again purchase a CPO vehicle, but also will never again buy a car from Toyota Marin. The sale went OK. Martin Sumayan is a nice young man doing a good job. It was after Toyota had my money that the disappointment began. Two weeks after I bought the car—a CPO vehicle, mind you—the battery died and stranded me. Had to call for a jump-start. No problem, I thought. I just bought the car two weeks ago, and I have an awesome warranty that comes with all CPO vehicles, a warranty that I was assured over and over was amazing. Next time I need an oil change, I'll have them check the battery. Took it into my local dealership in San Bruno, and the rep there says sorry, the warranty doesn't cover the auxiliary battery, which is what needed replacing. It covers all batteries except that one. Really? So on top of the $550 worth of other maintenance work that wasn't covered by the warranty, I'll need to pay $300 for a new battery. I tell him that can't be the case. I just bought the car! The battery was obviously dying when it was sold to me. Of course the dealership will help me out, I thought. Called to speak to Martin, and after he checked with his manager, I was told no, they wouldn't pay a dime. Not one dime. I've spent $46,000+ at that dealership in the last 10 years, and they decided instead of keeping a loyal customer happy and doing what's fair, they were going to find a loophole in the warranty and save themselves $300. Even the rep at my dealership was shaking his head and wondering what Toyota Marin could be thinking. I paid about $4,000 more for a CPO vehicle than if I bought just a used one. That CPO certification doesn't mean much. When I first bought the car, I had three days to return it, and during that period I took the car to my uncle, a mechanic, who had a good look. He gave me evidence that the CPO inspection had been careless and incomplete. So beware if you think it's worth much. Then I come to find out that the warranty they were touting so highly has loopholes that they will use to deny you coverage. To top it off, when I asked for a manager to talk to about the issue, Martin gave me the number of Eric Truong, the GSM. Tried to get him on the phone so I could explain all this to him instead of writing this review. Never called me. I know he got the message. I guess I just wasn't important enough to warrant a call. And I'm done playing phone chase. So, Toyota Marin, for the amount of $300 you saved by refusing to cover the dying battery you sold me—a problem that left me stranded a mere two weeks after I bought the car—you've lost a customer. That was a bad calculation on your part. Like I said, $46,000 is what I've given you over the last decade. And if you looked after your CPO customers and treated that certification like it was worth a xxxx, I would have gladly turned to you the next time I buy a vehicle. Very disappointing. More

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Great Service! This dealership was very welcoming and made sure that my kids were comfortable. Brian Cho was super helpful and didn't make us feel like he was pressu This dealership was very welcoming and made sure that my kids were comfortable. Brian Cho was super helpful and didn't make us feel like he was pressuring us to buy a car which i really appreciated! Brian also surprised me when I decided to go forward on a car because he did tell my husband and I that it was his first week. I honestly would have never guessed that it was his first week. Brian did an amazing job keeping his composure as a new salesman. Keep up the good work Brian! More

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George Tenido makes things happen. When I called to get a new vehicle, I was bummed when I heard George Tenido was not in new auto sales ;( But I found out that he moved to used sales a When I called to get a new vehicle, I was bummed when I heard George Tenido was not in new auto sales ;( But I found out that he moved to used sales and was still at Toyota Marin! Bottom line, I would only want to deal with him on a Toyota purchase. He was beyond efficient, friendly, detail oriented and committed to my satisfaction the last time around so only wanted to talk to him ;) All you need to do is reach out to George! He and his team of Eric and Colt are tops and write the book on how to purchase a vehicle! More

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Great car buying experience! Great buying experience! Salesman George Tenido was very helpful and quick to respond to all my questions! Got the car I wanted at the price I wanted! Great buying experience! Salesman George Tenido was very helpful and quick to respond to all my questions! Got the car I wanted at the price I wanted! Highly recommend Marin Toyota. It was a pleasure dealing with everyone there! More

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Excellent service!! Everyone super professional and friendly They were able to make a fantastic deal for us compared to last time we bought a car here. Thank you!! Everyone super professional and friendly They were able to make a fantastic deal for us compared to last time we bought a car here. Thank you!! More

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