John Chan

If you take pride in your vehicle! Do not purchase from Toyota Marin! No one gives two ... mmm yeah! I was referred to a body shop by them. 10 mile a hr accident.. 6 times my truck had to go back.. the Toyota Marin! No one gives two ... mmm yeah! I was referred to a body shop by them. 10 mile a hr accident.. 6 times my truck had to go back.. the ship is the worst. Half the hardware was put back on, front end loose.. Ac condenser not bolted down, Ac low pressure hose not mounted.. low pressure AC hose blew.. paint / clear built up a 1/8th in n the door edges.. truck had 5000 miles on it when the repairs were done. Dealership had them redo the work.. again!! Same issue shop lied expressing the paint was stripped to bare metal.. I pointed out in the blend it wasn’t.. The dealership was willing to take the truck if the repairs were not satisfactory. Now that manager had left.. no one at Marin Toyota gives two F! After two years of dealing worh issues Paula Mccormick Chip Cooper is the worst She would not take the time to a feudal a phone call not even give me 5 minutes of her time!!! We played phone tag! It was pathetic!!! She wanted to deal with it through email.. didn’t care what the old manger was doing to help me Eric.. best guy ever!! Paula is shirt! Ride!!! And her response is we’re not responsible!! You guts referred me!! I wouldn’t even give them a star!!! No one cares if you have a issue !! No one at this dealership gives a dam about their customers!!! More

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Great buying experience Clear buying process that was executed in a reasonable amount of time... Great customer service and the financing process felt like the best option wa Clear buying process that was executed in a reasonable amount of time... Great customer service and the financing process felt like the best option was seriously looked for. More

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Thank You John! Really enjoyed working with John and had a great overall experience. Highly recommend this dealership! John was super patient and was willing to help Really enjoyed working with John and had a great overall experience. Highly recommend this dealership! John was super patient and was willing to help me get the best deal possible. More

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John was great John seemed very knowledgeable and was informative . However, I am not happy that I was sent off in a car with no gas and a missing hubcap. The wor John seemed very knowledgeable and was informative . However, I am not happy that I was sent off in a car with no gas and a missing hubcap. The worst part is that no paper plate was put on and I got at stopped, the last sticker was 2017..??, on my way to work this morning, making me late for my first client and all subsequent clients for the rest of the day. :( More

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Used car purchase John Chan was great! Very friendly and helpful. He made the whole experience relaxed and easy. I would recommend him to anyone who wants to purchase a John Chan was great! Very friendly and helpful. He made the whole experience relaxed and easy. I would recommend him to anyone who wants to purchase a used vehicle More

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Awesome Service John did a great Job helping us get into a vehicle that fit our family and our budget we appreciate the easy experience in and out in a couple hours John did a great Job helping us get into a vehicle that fit our family and our budget we appreciate the easy experience in and out in a couple hours More

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thorough and helpful salesman John Chan was very straight forward, transparent, thorough and helpful salesman. He is very knowledgeable and detailed with what he is doing, hence, i John Chan was very straight forward, transparent, thorough and helpful salesman. He is very knowledgeable and detailed with what he is doing, hence, i like you to go and see him if you are planning to buy your car. I also had a fun and good experience with the financial guy Joshua. He was very nice and helpful too. More

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Used car purchase I had a great experience buying a used car at Marin Toyota. Brian Moore and John Chan assisted and addressed all my questions and concerns Colt was I had a great experience buying a used car at Marin Toyota. Brian Moore and John Chan assisted and addressed all my questions and concerns Colt was very helpful and made the paperwork easy Thank you More

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Good to deal with John Chan was great to deal with. I phoned in about a car that I was interested in. Since we live on the peninsula, I didn't want to make the trek to John Chan was great to deal with. I phoned in about a car that I was interested in. Since we live on the peninsula, I didn't want to make the trek to San Rafael to find out the car had been sold. John walked me through the online purchase option that would guarantee that the car would be available when I arrived. I made an appointment for the next day to pick up the car. They also had the option to deliver the car to my home! Since I was purchasing a used car, I wanted to be sure of the shape the car was in, hence the appointment. The test drive and document signing took approximately an hour and a half - which is a short amount of time when using a dealer. Overall, the process was great. More

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Great Purchase Experience! John Chan did a great job as Sales Consultant to make my experience purchasing a new car as seamless as possible. I would recommend this dealership a John Chan did a great job as Sales Consultant to make my experience purchasing a new car as seamless as possible. I would recommend this dealership and John to others. More

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