Miguel Santiago
Used Car General Sales Manager
Toyota Marin
445 Francisco Boulevard East
San Rafael, CA 94901
6 Reviews
Write a Review6 Reviews of Miguel Santiago
January 19, 2021
If you take pride in your vehicle! Do not purchase from Toyota Marin! No one gives two ... mmm yeah! I was referred to a body shop by them. 10 mile a hr accident.. 6 times my truck had to go back.. the Toyota Marin! No one gives two ... mmm yeah! I was referred to a body shop by them. 10 mile a hr accident.. 6 times my truck had to go back.. the ship is the worst. Half the hardware was put back on, front end loose.. Ac condenser not bolted down, Ac low pressure hose not mounted.. low pressure AC hose blew.. paint / clear built up a 1/8th in n the door edges.. truck had 5000 miles on it when the repairs were done. Dealership had them redo the work.. again!! Same issue shop lied expressing the paint was stripped to bare metal.. I pointed out in the blend it wasn’t.. The dealership was willing to take the truck if the repairs were not satisfactory. Now that manager had left.. no one at Marin Toyota gives two F! After two years of dealing worh issues Paula Mccormick Chip Cooper is the worst She would not take the time to a feudal a phone call not even give me 5 minutes of her time!!! We played phone tag! It was pathetic!!! She wanted to deal with it through email.. didn’t care what the old manger was doing to help me Eric.. best guy ever!! Paula is shirt! Ride!!! And her response is we’re not responsible!! You guts referred me!! I wouldn’t even give them a star!!! No one cares if you have a issue !! No one at this dealership gives a dam about their customers!!! More
Other Employees Tagged: Erick Campos, Diana Kennedy, John Chan, Huy Phan , Paula Mcmrmick!
January 30, 2020
We were in the market for an SUV for our expanding family and Toyota Marin gave us easily the best deal by far. We drove over an hour and when we arrived all the consultants were busy. Miguel Santiago, one o and Toyota Marin gave us easily the best deal by far. We drove over an hour and when we arrived all the consultants were busy. Miguel Santiago, one of the managers, helped us himself. Showed us they care about their customers at all levels. Once one of the consultants was free, we got Talia. Talia, was super fast, super professional, and a complete expert. No sitting around and waiting. Much appreciation to the team and I'll be referring anyone I know in the market for a vehicle to Toyata Marin. More
Other Employees Tagged: Talia Bazan
November 09, 2019
Best experience ever at Toyota dealer Nick Kulberg was my salesman. On a knowledge and service 10 point scale he was a twenty-five l received a quick and fair quote over the phone. Wh Nick Kulberg was my salesman. On a knowledge and service 10 point scale he was a twenty-five l received a quick and fair quote over the phone. When I arrived at the dealership 2 days later Nick continued his research and improved my original deal. AWESOME!!! More
Other Employees Tagged: Ron Crouch, Shah Pourmand, Oscar Jimenez , Erick Campos, Abby Campos, Susan Barrientos
April 13, 2019
Toyota Marin is Wonderful! I had my best car purchasing experience ever. Toyota Marin was exceedingly accommodating and transparent with every step of the process. I want to tha I had my best car purchasing experience ever. Toyota Marin was exceedingly accommodating and transparent with every step of the process. I want to thank Miguel, George and Cathie for making buying my vehicle a real pleasure. From my first inquiry about one of the used vehicles they had on the lot, to validating the vehicle history and price, to driving away with my Fastrak account updated for the new car license, every step was thoughtful, researched, honest and left me feeling like I was a valued customer. Professional, personal, helpful and fair minded. Every retailer should take notice of how to treat customers. Thank you, Toyota Marin! Ask for George :) More
Other Employees Tagged: Cathie Badger, George Tenido
April 01, 2019
CPO Toyota Camry I am very satisfied with the experience I had at Toyota Marin. Everyone I talked was very friendly. The main sales associate I worked with was Martin. I am very satisfied with the experience I had at Toyota Marin. Everyone I talked was very friendly. The main sales associate I worked with was Martin. Martin was excellent - I didn’t feel pressured to buy anything and he was very patient while I debated whether or not to purchase that day. Extra star for Martin delivering my new purchase directly to my house. More
Other Employees Tagged: Huy Phan, Martin Sumayan, Colt Davis
September 12, 2018
Excellent service George have excellent customer service and very attentive to our needs. We highly recommend him. George explained very well about our new car. We are George have excellent customer service and very attentive to our needs. We highly recommend him. George explained very well about our new car. We are very satisfied!! More
Other Employees Tagged: George Tenido