Keith Curran
Keith Curran at Dana Ford Lincoln

Keith Curran | Page 8

Service Director

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.1
85 Reviews
4.1

85 Reviews

Write a Review

85 Reviews of Keith Curran

July 21, 2021

Dealership Rating
Employee Rating

When I purchased my new 2021 Aviator there were minor repairs and scratches that Dana agreed to repair. A few weeks later I scheduled to have repairs made. Truck came back with a damaged rim. Made anothe More

by billwoo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Jul 26, 2021

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Aug 03, 2021

billwoo responded

So... I reached out to you 2X and also had concierge call and none of us has received a return call. I finally decided to just come to the dealership. You were too busy to speak with me but said you thought this had been taken care of??? I scheduled an appointment to repair the rim Dana damaged and was told another aviator would be given as a loaner. Showed up the morning of the appointment and prior to providing documentation confirmed I would be getting an Aviator loaner. Waited an hour and they pull around an old Explorer. Also, the Lady in charge of the loaners (Jasmine I think. One with Braids) has the nastiest attitude. Not just to customers but was even speaking with co-workers with disrespect. Not the service I was expecting to get when I purchased my 80k car.

July 11, 2021

Dealership Rating
Employee Rating

HorribleLiarsThievesCon Horrible Liars Thieves Con Artists Disrespectful Incompetent Dishonest Unreliable Scammers Unprofessional Lazy Dana Lincoln will gladly a More

by Christine F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 26, 2021

Dana Ford Lincoln responded

Christine, We take customer feedback seriously and are disappointed to see the low rating. We're sorry to hear about your issues with your vehicle and would like to help resolve these concerns. Please reach out to me at your earliest convenience to find a solution to this problem. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

July 02, 2021

Dealership Rating
Employee Rating

Great service, Sales rep was informative and helpful with the vehicle I wanted. Finance guy is a “good egg” great guy! Thanks Jeff, Hamze, & Ryan More

by MillieR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2021

Dana Ford Lincoln responded

Thank you for taking the time to leave us a review! We're so glad you enjoyed working with our team here at Dana Ford and hope to see you again next time. Take care!

June 30, 2021

Dealership Rating
Employee Rating

Terrible management, charged me 27,218 point for a visit which no service has been performed and the car is under warranty. I am so sorry i have set foot in this dealership since I've been having problems w More

by simon0910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Hazem Radwan , Michael Varela

Jul 15, 2021

Dana Ford Lincoln responded

We understand your frustration and appreciate your feedback. We are disappointed to see the low rating and would like to address these concerns with our team. Please reach out to me so I can hear about this situation and help provide a better experience next time. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

May 31, 2021

Dealership Rating
Employee Rating

Always great service and the staff is very helpful. I definitely would recommend Dana for service. Couldn’t ask for an easier and great experience. More

by Short28729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer , Katiey Choi, Michael Varela

Jun 02, 2021

Dana Ford Lincoln responded

This is a fantastic review! Thanks from the entire team at Dana Ford!

May 29, 2021

Dealership Rating
Employee Rating

Every time I go to Dana everything goes great they are courteous and very fast. Keep up the good work thank you for everything. You are the best More

by hazman78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer , Jasmine Jackson

Jun 01, 2021

Dana Ford Lincoln responded

This review means so much to us! Thank you for your confidence in our team and for trusting us to provide five-star care! We'll see you next time! - Dana Ford

May 18, 2021

Dealership Rating
Employee Rating

Everything was fast and easy. Thanks Mary for the great service. I got the price and truck I wanted. Keep up the great work Dana Ford More

by hazman78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 18, 2021

Dana Ford Lincoln responded

We’re glad we could deliver a 5-star experience! We'll see you next time at Dana Ford!

April 13, 2021

Dealership Rating
Employee Rating

Impeccable customer service from the moment I scheduled my appointment to the moment they delivered the car to me. I used the red cap service and would highly recommend. The service department’s follow up More

by Catusan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Danielle Barbaria , Michael Varela

Apr 14, 2021

Dana Ford Lincoln responded

Thanks for the great review! We're happy to hear our team provided such great care to you during your service and earned five stars! Thanks for choosing Dana Ford! We look forward to seeing you next time!

April 09, 2021

Dealership Rating
Employee Rating

My most recent service appointment on my car was great. They go above and beyond for my car needs. I'm Very happy with Dana Ford. Robert Dimitri More

by doejohnny50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Douglas Hansen , Katiey Choi

Apr 09, 2021

Dana Ford Lincoln responded

Hi, Robert! We are so glad that Dana Ford could provide you with good service!

April 01, 2021

Dealership Rating
Employee Rating

Mary G. Is a great salesperson.Very knowledgeable and Mary G. Is a great salesperson. Very knowledgeable and definitely goes the extra to make it happen! Dana Ford will make a deal and you will leave ha More

by jpregent1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Riccardone, Mary Graffeo, Theresa McMahon , Anthony Rivera

Apr 02, 2021

Dana Ford Lincoln responded

Thank you for letting us know you had a five-star experience working with Mary! Our team is so happy to hear you found a vehicle that works best for you, and we hope you love it! Let us know if you have any questions or concerns! - Dana Ford

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