Kathryn Flynn | Page 14

Kat and Bill worked fantastically hard to get me the right price on my used Saturn, and Kat worked even faster to get it ready and on the road ASAP! They are both very friendly and I had a fantastic exp right price on my used Saturn, and Kat worked even faster to get it ready and on the road ASAP! They are both very friendly and I had a fantastic experience :) I was very impressed that even though I was not buying a Cadillac they still made me feel very important, which I've noticed does not happen at other dealerships! I would gladly go back to the two of them when it is time for my next car! Thanks you so much, you two are great :) Caitlyn :) More

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I'm a very cautious person and do not take big purchases lightly. This was my first car purchase and not a Chevy...they had a great used V6 Mustang with all the trimmings. I work in Toronto and did not have lightly. This was my first car purchase and not a Chevy...they had a great used V6 Mustang with all the trimmings. I work in Toronto and did not have the time/patience to drive out to Oakville to update paperwork etc. First, Farid did a great job getting answers to many, many questions that I had and ensuring all the details of the price I wanted were clear and made sense to me. He helped me stay within my budget and add a lot of extras on top! I wanted the car on a Friday and the customer shuttle was not available, so Farid picked me up on his way into work! A++ for helping me get the car I wanted, when I wanted it! Second, Rob was very fast at responding to my questions and working with me and the insurance company to get all the information he needed for the finance part. We worked through email most of the time and I was very impressed with the response time and knowing that things are moving forward. He let me know exactly what I needed to do and the paperwork I needed to provide to him etc. Again I was very comfortable. I feel very safe that I have a 3 year warranty on my used car that fell within my budget. Even Kathryn was available on the website chat when I had a quick question about something and stopped in to say Hi the day I came to the dealership. The day I picked up my car everyone was smiling and saying congrats. It was fairly well detailed (just a bit of dirt inside) but they made up for it by ensuring my tires were well inflated, oil change, cleaned the rims, washed the car etc. so people were asking me if my 2008 Mustang was brand new! I also have a lot of coupons for future services I will be bringing back to Budds! They definitelty ensure the ongoing loyalty of customers. More

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The very BEST dealership on this earth. They truly understand the meaning of EXCELLENT CUSTOMER EXPERIENCE"..from Wayne the General manager...Graig the Sales Manager to Bev the BEST sales Rep...to Bou understand the meaning of EXCELLENT CUSTOMER EXPERIENCE"..from Wayne the General manager...Graig the Sales Manager to Bev the BEST sales Rep...to Bounsay the financing Guru...to Jason our Service Advisor....all of these people looked after us...as well as meeting the owner...and every staff memeber that paased us by..stopped to see if there was anything..they could do for us..which included getting us coffee. We have been buying cars for 38 years...and have never had.such a terrific experience GO TO BUDD,S...AND YOU WILL NEVER BE DISAPPOINTED!!! WE SHOULD ALSO MENTION......WE RECEIVED THE BEST DEAL IN TOWN!!!!! Regards Wendy & Phil Langlois More

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