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Kathleen Baade
Refer Me
132 Reviews
I have been in the automotive industry for 30 years. I have had the opportunity to work, learn and expand my automotive knowledge in our state-of-the-art service department for most of them. I have also attended automotive technical classes as well. I joined our sales team in September of 2009 after a leave to raise my children. I’m very thankful for my warm welcome back. I have always had a passion for automobiles and hope to apply it towards your needs. I have been married for 24 years. We have 3 daughters 21, 18 and 14. I’m on tour with them when I’m not here at Helms Bros.
Read moreDealership Experience
31 yrs, 3 mos
132 Reviews
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132 Reviews of Kathleen Baade
December 07, 2016
Exceptional Service. very Professional. E-350 sports Excellent service! Ask for Kathleen Baade! When it comes to customer service she knows the meaning of excellent customer service. I highly recommend i Excellent service! Ask for Kathleen Baade! When it comes to customer service she knows the meaning of excellent customer service. I highly recommend if you're looking to own a Benz or any other car please go to this dealership. They live up to their words and go above and beyond for their customers. I walked in without any appointment double minded if I will buy an E-350 or 5- series (I previously had two beamers) but they changed my mind. Also, I went to two other Mercedes dealers but unfortunately had to walk-out. The financial manager('Jon Saint-Louis") kept it very simple and got us approved right away. And off-course the Sales Manager- John Kunz what a great guy, this guy knows what "World Class Treatment" is and he makes sure his customers get the best. I had to give an award for the most professional outstanding and value their customer award it would go to Kathleen Baade, John Junz and Jon Saint-Louis from this dealership. I don't regret coming here just wish I had came here sooner. Highly recommended. 5 Stars More
by Cheema
Other Employees Tagged: John Kunz, Jon Saint-Louis
Helpful 
November 05, 2016
Fantastic customer service I went to Helms to buy my wife a surprise anniversary gift which I had to get that day. Kathleen was amazing and I walked out two hours later driving I went to Helms to buy my wife a surprise anniversary gift which I had to get that day. Kathleen was amazing and I walked out two hours later driving my wife's dream car at a dream price. Smooth, easy and no heavy sales pitch. My wife was absolutely shocked. Thanks Kathleen for giving my wife the surprise of her lifetime!! More
by Happy in Port
October 25, 2016
"AMAZING " One of our favorite places . We have been buying cars from here since about 20 years . Never been anywhere else . We always go to either Kathleen or J One of our favorite places . We have been buying cars from here since about 20 years . Never been anywhere else . We always go to either Kathleen or John , in total we have probably got 10-11 cars from them . Very ethical , professional and honest . We have got preowned cars and we added navigation , plastic on the bumper, and back camera . John and Kathleen , managed to get everything done in 1 day . We had got the car within 2 days paper work , and all the things we added . I don't think anyone would work with you and get the car ready so quick . More
by anayat.ghotra
Other Employees Tagged: John Kunz
June 24, 2016
Fantastic buying experience in Helms and Bros!! When I quote a price on Internet then I get the response quickly by Kathleen! She is kind and very great at her job. She helped me with all the docume When I quote a price on Internet then I get the response quickly by Kathleen! She is kind and very great at her job. She helped me with all the documents and I just did the purchase part! If you are looking for a new MB, I think you definitely need Kathleen to help! Highly recommended and five stars. More
by Alfredlinyc
June 08, 2016
car leasing experience the overall experience was first class all the personnel at the dealership from valet to management were true professional Kathleen its great at he the overall experience was first class all the personnel at the dealership from valet to management were true professional Kathleen its great at her job More
by johnny1952
Other Employees Tagged: Suzanne Cochrane, Jennifer Lang
November 01, 2015
Best dealer experience Kathleen was very professional and knowledgable. She found us the vehicle we wanted with the bells and whistles that exceeded our expectations. She ag Kathleen was very professional and knowledgable. She found us the vehicle we wanted with the bells and whistles that exceeded our expectations. She agreed to spend as much time with us as necessary to familiarise ourselves with all the gadgets. More
by BMW guy
September 04, 2014
Having fun purchasing a car at Helms Bros. In addition to being professional and knowledgeable, both Kathleen and John treat their customers with respect, dignity, and most of all accommodating In addition to being professional and knowledgeable, both Kathleen and John treat their customers with respect, dignity, and most of all accommodating, friendliness, and friendliness. I love shopping at Helms especially with my 7 months grandson who loves to flirt with Kathleen and she offered him the attention and love he desired. This was my second vehicle I purchased from Kathleen and in three weeks I will go for my third vehicle. Can't wait to see my grandson talk, smile and enjoy the hospitality at Helms Bros. More
by Lippmann
Other Employees Tagged: John Kunz
October 17, 2012
Let me start by saying I am one of those people who HATE going into a showroom and dealing with the entire experience. I usually feel as though I am entering a ring and preparing for battle! That is until I going into a showroom and dealing with the entire experience. I usually feel as though I am entering a ring and preparing for battle! That is until I came to Helms Bros. From the moment you arrive you're greeted with a smile from the receptionist who is ready to put you in touch with a sales representative that can meet your needs. In my case, that was Kathleen Baade and John Kunz. Kathleen handled the sale and John made the numbers work. Both were extremely pleasant, understood my price range and never tried to exceed it. This is the first Mercedes I have purchased from them, however my mother-inlaw is a repeat client. That helped my decision to visit the showroom, but the only reason I gave them my business is because they earned/deserved it. This isn't the only Mercedes showroom I had visited. My purchasing from them speaks volumes! I highly recommend Helm Bros. I will add to this after I experience the service dept, which I hope won't be for a sometime. More
by Steven A. C
Other Employees Tagged: John Kunz
August 21, 2012
This is by far the best dealership I have ever been to. The level of professionalism is second to none. I had a great experience especially with Kathleen being my sales consultant. She is a wonderful perso The level of professionalism is second to none. I had a great experience especially with Kathleen being my sales consultant. She is a wonderful person. If you ever want somebody to provide you with professional and excellent service while buying your Mercedes, she's the person to talk to. I will definitely come back there again. In fact I didn't even want to leave. That's how good they are except that my car was waiting for me outside. LOL More
by joegallegos
