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Kathleen Baade
Refer Me
132 Reviews
I have been in the automotive industry for 30 years. I have had the opportunity to work, learn and expand my automotive knowledge in our state-of-the-art service department for most of them. I have also attended automotive technical classes as well. I joined our sales team in September of 2009 after a leave to raise my children. I’m very thankful for my warm welcome back. I have always had a passion for automobiles and hope to apply it towards your needs. I have been married for 24 years. We have 3 daughters 21, 18 and 14. I’m on tour with them when I’m not here at Helms Bros.
Read moreDealership Experience
31 yrs, 4 mos
132 Reviews
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132 Reviews of Kathleen Baade
November 08, 2018
Helms Best Dealership. Outstanding Customer Service Kathleen and Suzanne at Helms are OUTSTANDING. The employees at this location on a scale of 1 to 10 are a 20. Exceptional, Superb. Caring custome Kathleen and Suzanne at Helms are OUTSTANDING. The employees at this location on a scale of 1 to 10 are a 20. Exceptional, Superb. Caring customer service and communication. More
by MICHELLE.A.DOUGLAS
Verified CustomerOther Employees Tagged: Suzanne Cochrane, Jennifer Lang
Helpful 
October 31, 2018
Great experience We just leased our 3rd Mercedes from Helms Bros. Each time the experience exceeds the previous excellent experience. We were able to get our new car i We just leased our 3rd Mercedes from Helms Bros. Each time the experience exceeds the previous excellent experience. We were able to get our new car in less than 4 hours. They took care of the insurance transfer. Kathleen Baade was terrific. When it comes to service you feel like you are treated like their only customer. You can wait at the lounge and have coffee, bagels, water or snacks while reading the newspapers or they actually offer to drive you home if the servicing takes an extended period of time and deliver your car to your home when it’s finished. Have been dealing with Jack Liparoto for all my service needs. Great guy to work with More
by JDAG_
Other Employees Tagged: Jennifer Lang, Giacomo Liparoto
October 12, 2018
Client first Employees are very courteous, smile and professional people with dignity and knowledge of the products especially my sales lady, Kathleen. Customer se Employees are very courteous, smile and professional people with dignity and knowledge of the products especially my sales lady, Kathleen. Customer service at the front desk they help you with a smile. Thanks! More
by GBBENITEZ72
Other Employees Tagged: Jennifer Lang , Jon Saint-Louis
September 19, 2018
A O K Very well run dealership in all ways. Sales help knows there stuff .Kathleen Baade is top shelf as far as salespeople are concerned. Jennifer was grea Very well run dealership in all ways. Sales help knows there stuff .Kathleen Baade is top shelf as far as salespeople are concerned. Jennifer was great calling me on the phone checking on cars and setting me up with Kathleen. More
by GRUMPY2001
Other Employees Tagged: Jennifer Lang , Dennis Qwan
September 07, 2018
Good first Impression During my visit sales representative was very helpful, engaging, with positive and friendly attitude. She listened to my request and concerns about us During my visit sales representative was very helpful, engaging, with positive and friendly attitude. She listened to my request and concerns about used cars and provided me with couple choices based on my needs. More
by TERRY
July 13, 2018
Great experience and great help, Left with the car I wanted at my price range. Great help from Kathleen. Will recommended anyone who wants Benz to her and to this dealership. Left with the car I wanted at my price range. Great help from Kathleen. Will recommended anyone who wants Benz to her and to this dealership. More
by ARTUROFIERRO308
June 29, 2018
It was good Always has cold drinks and snacks out. . Staff very friendly. Easy to book reserve loaner car. Why did they stop doing the free car wash for Merced Always has cold drinks and snacks out. . Staff very friendly. Easy to book reserve loaner car. Why did they stop doing the free car wash for Mercedes owners. If the car is a Mercedes. More
by PTSGLAUBACH
Other Employees Tagged: Daniel Rhee
June 27, 2018
High quality service all the way around I just leased my fourth vehicle with Kathleen Baade and I must say, each experience has presented itself to be even more incredible than the previous. I just leased my fourth vehicle with Kathleen Baade and I must say, each experience has presented itself to be even more incredible than the previous. She is knowledgeable, experienced, trustworthy, and more importantly, makes you her number one priority throughout the entire process of purchasing a vehicle. For me, Kathleen is more than just a saleswoman at Helms, she has become family, which is why I Choose to purchase only with Helms. Kathleen does not stop until you, the customer, is happy. She goes out of her way to check in with you from time to time just to see if there is anything further she can assist you with. With most dealerships, after a purchase is made, more often, the customer is forgotten quickly. However, that is not the experience you receive at Helms. With Helms, you are a valuable customer for life. John-Paul, sales manager, is an additionally remarkable employee and his excellent leadership qualities is reflected in each of his employees. He is a wonderful new addition to the Helms family and I could not be more grateful for his efforts. He is professional, accommodating, understanding and supportive in every way. He will make sure you get the best deal and that you are satisfied in every sense of the word. I thank them both so much and wish them continued success always. With service like this, you shouldn’t visit any other dealership. So, visit Helms for great customer service, excellent management, and peace of mind!!! More
by Cathy
Other Employees Tagged: Jean Paul Charvet
February 04, 2017
Top notch experience Great experience at Mercedes benz they gave me everything and more! John the manager is the best!! Kathleen and Peter were great! Thank you!! Excellen Great experience at Mercedes benz they gave me everything and more! John the manager is the best!! Kathleen and Peter were great! Thank you!! Excellent service. More
by Vickie123
Other Employees Tagged: Peter Fearon, John Kunz
January 17, 2017
First time to purchase a vehicle and lucky to meet John andt It's my first time to purchase a car.I'm very lucky to have you guys:-) Kathleen,thanks for your patience to answer our questions and introduce all t It's my first time to purchase a car.I'm very lucky to have you guys:-) Kathleen,thanks for your patience to answer our questions and introduce all the detail about the car John is very handsome guys and definitely professional .During the purchasing give us huge assistance I will strongly recommend the people who will purchase vehicle to this place More
by Kingkong0704
Other Employees Tagged: John Kunz
