Kat McCurdy

The service department is poorly ran. I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of imme I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of immediately and her vehicle was serviced while mine was not taken back for over 90 minutes after my arrival and did not leave till 7pm this is my third time with bad service at Ferman and will look for another Dealer to handle my warranty for Chevy..... More

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They made buying a new truck very painless in a very strange new car market. strange new car market. More

by seanshap7891 Verified Customer Verified Customer

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YOU REALLY SHOULD CONSIDER GOING ELSEWHERE FOR SERVICE! My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silver My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silverado. They had an appointment for 2:00 pm on Wednesday so I dropped my truck off Tuesday evening. Wednesday morning @ 8:00am, I received a tx from a Service advisor Michael who said he’d stay in touch with me. I didn’t hear anything all day and send him a message @ 4:00pm requesting an update! I figured they had it all day and just as they’re about to leave for the day, I ask when it will be finished. His reply was we looked at it early and they had to keep it another day! This information would have been helpful earlier in the day so I can secure further transportation!!!! A loaner wasn’t even offered! Thank god I reached out to the dealership because they had may have never got back with me! Day 2 10:00am Thursday, I don’t hear anything from the dealership so I send Michael a message asking for an update. Around 11:00am I finally received a reply saying he needed to get with the technician. REALLY? They’ve had my truck over 12 working hours and they need to get with the technician? Thinking I’d get a call shortly, I wait all day for an update! Once again @ 3:45 I have to ask for a update! So an hour later @ 4:45pm I finally hear a response saying he got backed up? No other response other then that!!!!!!!!!! ISN’T THIS WHY APPOINTMENTS ARE MADE AND IF YOUR BACKED UP YOU DON’T ACCEPT NEW ONES! I NEVER RECEIVED A CALL OR TX THE REST OF THE DAY!!!!!! So apparently they decided to keep my truck for another day without contacting me!!!!!!!!!! I call the dealership to speak with someone in Service. My transferred goes right to voicemail!!!! I left a message asking for someone to contact me asap. I never heard anything back! I called the dealership to request speaking to someone in service and they said Service has went home for the day! Once again, I have no transportation and don’t even receiving a simple call saying they were holding my truck just shows the incompetence of this dealership!!!!!! Day 3 2:00pm Friday, Now I’m p!ssed !!!!!! I NEVER RECEIVED ANY CALLS FROM THE DEALERSHIP! I attempted to call and speak to the Service advisor! The transferred call goes right to voicemail!!!!!!! xxx I hang up and call back to speak to the Service manager and that goes to voicemail! Another call is placed for the General Manager and that goes to voicemail!!!! OMG I’m in town for business and I can’t believe this dealership doesn’t care about it’s customers and even simple communication!!!!!!! I call the dealership back for the 4th time and finally got to speak with someone named Mike in Service!!!!!! Actually this person had to be tracked down just to answer the phone! So I proceeded to inquire about my truck that they’ve had for 3 full days! The only response I got was we’re busy and might need to look at it!!!!!!! HOLY CRAP ARE YOU FREAKING KIDDING ME!!!!!!!!!!!!!!!! I said I need to leave town today and need my truck back asap! They had it all that time to only say we might need to look at it! Im going to mail them a xxxx picture just as a reminder since they liked “Looking @ it” I really hope the Management sees this review because this is a total disgrace!!!!!!!!! Hopefully someone losses their job for this incompetence! If Chevrolet would ever see this review I’m sure they wouldn’t be happy!!!!!!! Please go elsewhere for service for this dealership because they clearly don’t know how to take care of its customers! If I could give it a zero star I would do that first just to warn everyone! More

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Ferman #1, I have been coming to this dealership for 2Yrs for maintenance / Service Z & Wifey I love my new Traverse thank you for all your hard work to get me in the vehicle I wanted. That’s what service for maintenance / Service Z & Wifey I love my new Traverse thank you for all your hard work to get me in the vehicle I wanted. That’s what service is about. More

by Ewatson Verified Customer Verified Customer

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Have dealt with Ferman for my last 3 car purchases. Very pleased with the customer service. Everyone is friendly and helpful. Will definitely give them my future business as well. pleased with the customer service. Everyone is friendly and helpful. Will definitely give them my future business as well. More

by crazycarole Verified Customer Verified Customer

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I was very pleased with the sells person who sold me my new Chevrolet Track , name Mickey. Mickey made sure that I was satisfied before leaving the lot!!! PLEASE give him a raise!!🥰👌🏿👍🏾🎉💯 new Chevrolet Track , name Mickey. Mickey made sure that I was satisfied before leaving the lot!!! PLEASE give him a raise!!🥰👌🏿👍🏾🎉💯 More

by wilcox237 Verified Customer Verified Customer

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Great service, good customer advocate, I will recommend anyone who want to buy a new car or truck , thanks for all the help and the experience anyone who want to buy a new car or truck , thanks for all the help and the experience More

by rivera.carlos.cnr Verified Customer Verified Customer

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Everyone was awesome at Ferman from getting me a loaner vehicle to my advisor assistance the great repair. I also felt everything was sanitized. Awesome! vehicle to my advisor assistance the great repair. I also felt everything was sanitized. Awesome! More

by LJS4th Verified Customer Verified Customer

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No one from the service department will call me back to take care of the IOU. I have called three times and ask for someone from the service department to call me. take care of the IOU. I have called three times and ask for someone from the service department to call me. More

by elvisnjerrylee Verified Customer Verified Customer

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Great experience Easy car shopping and very accommodating and I like the professional and respectful no pressure sales is great. Also the late hours are convient. This Easy car shopping and very accommodating and I like the professional and respectful no pressure sales is great. Also the late hours are convient. This is the second car my family has purchased at Ferman. More

by jonstone1616 Verified Customer Verified Customer

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