Brian Woolery

Another garbage Chevy dealership, this time, they refused work on the Chevy Truck, because it was worked on by another dealer within the last 2 months. They are unwilling to fix it , and its under warranty. work on the Chevy Truck, because it was worked on by another dealer within the last 2 months. They are unwilling to fix it , and its under warranty. Never had this problem with other car makers, Ford, BMW, Audi, Toyota, Honda, all had no problems working on vehicles under warranty, even if it was touched by another Chevy dealer. They basically wasted my time, and refused to fix it. Their answer below this post only assures you that you will be lead down a dustry trail of tears with them. Their answer was for me to pay for the repairs, not the dealership, they aren't willing to rectify this situation. They will make you take your car elsewhere and refuse the warranty work working it out with the dealership themselves. It also goes to show you that Chevy won't standby their product and they will pass the buck the minute they have to work on it either from other CERTIFIED CHEVY DEALERS. Dealers should have to work with Chevy and not the customer to Negotiate warranty claims . Jeep doesnt do this, BMW doesnt do this, Audi doesnt do this, Toyota doesn't do this, I can go on. So before you buy a Chevy, understand that they will make you take it back to the original dealer where it was worked on, tell you to call their Customer Service (who is very rude and echos the same unprofessional behavior) and then tell you that even if you were out of state, that you are SOL on that and you would need to go to the original DEALER lol . They are out of their minds, both the Dealers and the CHEVY in general. So think about this before you buy another Chevy from not only this dealer but in general from GM. More

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The process was so easy from beginning to end. I spent very little time at the dealership negotiating, which was fine by me because my time is valuable. I knew what I wanted and they made it happe I spent very little time at the dealership negotiating, which was fine by me because my time is valuable. I knew what I wanted and they made it happen. More

by msbriggs22 Verified Customer Verified Customer

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I was satisfied with my sales rep. I called her because I don not have any mats in the back of the car and the netting from the trunk is also Missing I did not get to tell her about th I called her because I don not have any mats in the back of the car and the netting from the trunk is also Missing I did not get to tell her about that. Her name is Sette she works very fast. So some things I didn’t catch at the time. More

by sandychevere123 Verified Customer Verified Customer

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Helpful staff, good service, and they do quality work in a timely manner. I'll be back for sure. a timely manner. I'll be back for sure. More

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Service manager is a con artist and lies about everything. Charged for service that was covered under warranty but over charged myself and lied about it everything. Charged for service that was covered under warranty but over charged myself and lied about it More

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The service department is poorly ran. I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of imme I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of immediately and her vehicle was serviced while mine was not taken back for over 90 minutes after my arrival and did not leave till 7pm this is my third time with bad service at Ferman and will look for another Dealer to handle my warranty for Chevy..... More

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Every one was great they listen to u also was no pushed into getting a vehicle into getting a vehicle More

by ROSEYWOLFE672 Verified Customer Verified Customer

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Brian Woolery is the go to guy! Helpful professional and always takes care of my vehicle! The waiting area is clean fully stocked and spacious. Great location to have your vehicle s Helpful professional and always takes care of my vehicle! The waiting area is clean fully stocked and spacious. Great location to have your vehicle serviced. More

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Rebecca was knowledgeable and on top of it. She made the process seem quick and easy. She made the process seem quick and easy. More

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Everyone friendly and helpful. Most processes streamlined Salesman helpful and streamlined paperwork We never got an overview of specific operation of car electronics and that Most processes streamlined Salesman helpful and streamlined paperwork We never got an overview of specific operation of car electronics and that would have been nice More

by cdickens49 Verified Customer Verified Customer

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