Brian Rabeau

All of the staff have always gone above and beyond for me and my wife. and my wife. More

by SHAWNFITZGERALD78 Verified Customer Verified Customer

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Robert Crowley and Sebastian went above and beyond to make sure all of me and my wife’s needs were met. make sure all of me and my wife’s needs were met. More

by SHAWNFITZGERALD78 Verified Customer Verified Customer

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Ferman has always given great dependable service. I have been going there for years. They make you feel like family. I have been going there for years. They make you feel like family. More

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My recent visit to have routine maintenance done was another experience that was met with the courtesy and professionalism I've come to expect from your service department for more than 7 years which is another experience that was met with the courtesy and professionalism I've come to expect from your service department for more than 7 years which is under the supervision of Brian Rabeau and my service advisor Jeremy Quintana! More

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Ferman Chevrolet Poor Customer Service, First and Last Visit....Our appontment was for 0930. Arrived at 925. Informed the individual that I had a service appointment at 0930 and my representative was Gato Visit....Our appontment was for 0930. Arrived at 925. Informed the individual that I had a service appointment at 0930 and my representative was Gator. We were informed that Gator was out and Francheso would assist us. We at in the car waiting for Franchesco. Sat there and sat there. Someone would stop by momentarily and stated they were getting someone to help us. Other representatives were attending to other customers but no one would sign us in. No one would log in the car for service. All the cars went around us. Talked to the Service Manager, Brian. He seemed not to care. We waited over 20 minutes to be logged in for our appt. In the meantime we were behind cars that arrived after us. Once the service rep Mike came to talk to us...we were told it would be a 3 hour wait. Unacceptable. Numerous cars went ahead of us...because no one wanted to fill in for GATOR...This should not be their first rodeo of filling in for a service rep. Poor Customer Service...NOT going back...First and Last visit. Ferman Chevrolet is the Worst! More

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This place never gives updates after asking them to give yoi one good luck if yoi one good luck if More

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Friendly, extremely helpful with our GMS discount inquiry and the purchase process was simple and easy. and the purchase process was simple and easy. More

by twan101 Verified Customer Verified Customer

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I had the first service done today to my 2023 Colorado Trail Boss, I purchased it about 3 months ago, Rebecca was my sales person. Since I'm about 50 miles away from the dealer, I decided to call Rebe Trail Boss, I purchased it about 3 months ago, Rebecca was my sales person. Since I'm about 50 miles away from the dealer, I decided to call Rebecca for additional information. As always she was great and very helpfull, actually she handled everything for me, I was in and out within the hour. Can say enough, thanks Rebecca. Oh, and service department was awsome too, no issues or delays. More

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The service department is poorly ran. I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of imme I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of immediately and her vehicle was serviced while mine was not taken back for over 90 minutes after my arrival and did not leave till 7pm this is my third time with bad service at Ferman and will look for another Dealer to handle my warranty for Chevy..... More

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Worst experience ever! Vehicle need an alignment. Had to wait 4 hours. Then took it to my Mechanic to get looked. Found it needed shocks. 3 days later took it to the dea Vehicle need an alignment. Had to wait 4 hours. Then took it to my Mechanic to get looked. Found it needed shocks. 3 days later took it to the dealer a few day later went to pick it up and on half the work was done no paperwork on what was done. Took a week for the service manager to respond. After another week of “waiting for parts” I called and he said he left a message days ago. The dealer is 2 hours round trip and this will be 3rd trip. No compensation, no customer service. And when the dealership called to ask about my experience and I told them of my experience and how I wa still waiting for parts. They said “oh ok’ we will call back next week to see if you change you mind”. Well guess what I haven’t. Would not recommend buying from this location. More

by tomstanziano Verified Customer Verified Customer

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