Justin Ernst
Justin Ernst at Family Toyota of Burleson
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Justin Ernst | Page 2

Family Service Advisor

Family Toyota of Burleson

801 S Burleson Blvd
Burleson, TX 76028

Contact Me
5.0
102 Reviews

Dealership Experience

5 yrs

Industry Experience

12 yrs, 5 mos

5.0

102 Reviews

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102 Reviews of Justin Ernst

November 08, 2023

Dealership Rating
Employee Rating

I brought my car in for service to get it inspected. As my car is 17 yrs old, there are several issues that will need fixing. Alex got the car inspected and has a “suggested repair” schedule worked out More

by diane.hendrix1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass , Abigail McDaniel

Nov 09, 2023

Family Toyota of Burleson responded

We appreciate your feedback and are glad Alex was able to provide helpful service with your car inspection at Family Toyota of Burleson. Happy motoring!

Nov 09, 2023

diane.hendrix1973 responded

Family Toyota is a wonderful car dealership. I will return

November 08, 2023

Dealership Rating
Employee Rating

Every time I bring my vehicle in for service, I feel like a VIP! The staff really listens to your needs for the car and executes everything with excellence! Thank you family of Toyota for caring about my car More

by catwallace4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nastassia Justice, Alex Bass , Paul Denman

Nov 09, 2023

Family Toyota of Burleson responded

We appreciate your recognition of our attentive service staff at Family Toyota of Burleson and are glad to know that both you and your car have been very well cared for. Looking forward to addressing all future vehicle needs with the same level of attention.

October 31, 2023

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User-friendly service throughout the service process added to approachable personnel. Thank you very much. More

by 20larry.nava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass , Abigail McDaniel

Nov 02, 2023

Family Toyota of Burleson responded

Thank you for sharing this positive review of your experience with our Service Team here at Family Toyota of Burleson. We enjoyed reading how our team provided such a relaxed and approachable atmosphere during your time with us. Your feedback is greatly appreciated.

September 16, 2023

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Employee Rating

Nice good and fast service. ...thanks 👌 everthing neet and clean.all staff friendly...one more time thanks. More

by harpal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass , Abigail McDaniel

Sep 17, 2023

Family Toyota of Burleson responded

Thank you for your kind review of Family Toyota of Burleson! We are so glad that our Service Team provided you with friendly and fast service for your vehicle and we hope you take care.

September 11, 2023

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Employee Rating

My wife came outside to leave work and her battery was dead. She had her co-workers get her a jumpstart and she called to see if Toyota of Burleson could help her before they closed in two hours. The serv More

by rbrewski
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Alex Bass

Sep 12, 2023

Family Toyota of Burleson responded

Thank you for taking the time to leave us a five-star review. Our Service Team strives to be flexible and able to provide excellent service to all our guests. We are happy that we can take care of your battery needs. If you should need anything else please let us know at Family Toyota of Burleson.

August 25, 2023

Dealership Rating
Employee Rating

Price was well below Safelite for windshield replacement. I would highly recommend this service to anyone More

by eaziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Bass

Aug 26, 2023

Family Toyota of Burleson responded

It makes us very happy to have your amazing five-star review of how the price for your Safelite windshield wiper replacement was lower than expected. We are grateful for your wonderful recommendation to Family Toyota of Burleson. Thank you and have an incredible day.

August 05, 2023

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Employee Rating

Excellent customer service and attention. Truly Family! Trust this dealership for your Toyota needs. This organization is above and beyond. Immediate attention. In and out in a timely manner. More

by Ryanplace76110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass , Abigail McDaniel

Aug 06, 2023

Family Toyota of Burleson responded

Thank you for your five-star review, and we are happy to know you were satisfied with the quality care you received from Family Toyota of Burleson. We are here if you need any further assistance.

August 02, 2023

Dealership Rating
Employee Rating

Always courteous, work is quickly accomplished. Sales are not high pressure. Answers all questions professionally, listens to what you have to say or questions. More

by Tneuzee
Recommend Dealer
Yes

Other Employees Tagged: Mustafa Alkfishe

Aug 03, 2023

Family Toyota of Burleson responded

Nothing makes us happier than receiving kind words in reviews like yours. It is pleasing to know that our Sales Team was informative, attentive, and patient with you during your visit. Our Service Team prides itself on being friendly and doing our best to get your car back to you in working order as soon as possible. We appreciate your business, and if you need any further assistance, please feel to reach out to us here at Family Toyota of Burleson.

July 22, 2023

Dealership Rating
Employee Rating

Everyone was very courteous and friendly! I did not have an appointment, and they got me right in. I got an oil change, tire rotation and car wash. More

by s58Rooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don’t remember names. Not real sure the one I clicked on above was the correct guy

Jul 23, 2023

Family Toyota of Burleson responded

Thanks for the five-star review. We are happy to learn our Service Department was able to complete your oil change, tire rotation, and car wash promptly. We hope you continue to choose Family Toyota of Burleson for all your automotive needs.

July 19, 2023

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Employee Rating

Always great customer service , polite, they keep you informed. Other dealers could learn a lot from Family Toyota More

by paulette.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Family Toyota of Burleson responded

Thank you for your fantastic review. We're happy to learn you had an informative, polite, and great experience with our team. Please let us know if you have any questions about the services you received here at Family Toyota of Burleson.

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