Justin Dwyer | Page 62

Very Friendly Service Staff. Everyone at DePaula Ford/Mazda always make me feel welcome and My sales representative, Zak is always there to help me no matter what time of day it is. Also the gentle Ford/Mazda always make me feel welcome and My sales representative, Zak is always there to help me no matter what time of day it is. Also the gentleman checking my car in was so very kind, a special thank you to him. Justin- thank you for going above and beyond 👍🏼 Thank You Team DePaula for your support, appreciated more than any survey can state in words 😊 More

by ANGELAJCOTA Verified Customer Verified Customer

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Customer service counter was an absolute disaster...I paid almost $1600 for nothing that I wanted and barely got anything done. I had to return for a new appointment for which I was told it would be fix paid almost $1600 for nothing that I wanted and barely got anything done. I had to return for a new appointment for which I was told it would be fixed...for a day and a half nothing got done. I called three times and not once did anyone from the shop call me to give a status update which almost left my sister stranded. Howard Petell and Justin Dwyer have been made aware and hopefully rectified the situation for the future. Easy solution, is for your customers to fill out a trouble ticket when they set up the appointment, this way all the information and work requested is clear from the start with the customer and it alleviates the bottleneck congestion at the customer service counter. The customer service agents are in dire need of training...i've never seen such poor listening skills. Why aren't free car washes given out...this is the first garage i've been to that didn't give a free wash... I am a 24 year retired veteran with 6 combat deployments. I suffer from PTSD amongst other things... The customer service was so bad it almost triggered an episode for me...somebody has to fix it... More

by Scott Winchell Verified Customer Verified Customer

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Dennis S. - I ordered a tail-light bar for my Ford Ranger. I received a call from Jake telling me it was in. Unfortunately, it was the wrong length. Right at that time, Tom Restino was passing by and Ranger. I received a call from Jake telling me it was in. Unfortunately, it was the wrong length. Right at that time, Tom Restino was passing by and asked how I was doing. I explained what had happened. He assured me he would make it right. He got his service manager Justin over. We got another light-bar and Justin's technicians went to work. My Lariat has all the bells and whistles so it turned out to be a wiring nightmare. The techs stayed with it and did a great job. DePaula Ford is my place for service. Thanks again to all involved. More

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The service team did such an amazing job fixing my truck. They kept me in the loop with parts that were ordered and when the truck was going to be finished They kept me in the loop with parts that were ordered and when the truck was going to be finished More

by jkruz193 Verified Customer Verified Customer

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First visit was for oil change and filter changes. Second visit was for loud noise coming from air conditioner. Apparently when filter was changed there was something still in there making noise. W Second visit was for loud noise coming from air conditioner. Apparently when filter was changed there was something still in there making noise. Was vacuumed-cleaned and no problem. More

by LMARTIN29 Verified Customer Verified Customer

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Horrible service. Went in for a recall on my Ford and they broke my radio - adamant that it wasn't them when I got my car back, the radio was falling out of my dash. Money was stolen as well. Gave me suc they broke my radio - adamant that it wasn't them when I got my car back, the radio was falling out of my dash. Money was stolen as well. Gave me such a hard time ans never took the blame for it. More

by FranyL Verified Customer Verified Customer

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Worked with Joe Shear. He goes absolutely out of his way to make sure you have and get exactly what you want out of a vehicle. Very friendly, kind and won’t give up until he gets you into the vehicle you wa to make sure you have and get exactly what you want out of a vehicle. Very friendly, kind and won’t give up until he gets you into the vehicle you want. Very friendly people. More

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Crystal B is excellent. She explains everything very well. She has precise attention to detail. She is happy to see her clients. Three cheers for Crystal! well. She has precise attention to detail. She is happy to see her clients. Three cheers for Crystal! More

by JAIMIE.SUZANNE.FRANK Verified Customer Verified Customer

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Great experience! Service writers were very helpful and kind! Will definitely be revisiting location if my vehicle needs anything else! (Although hopefully not for a little while haha) kind! Will definitely be revisiting location if my vehicle needs anything else! (Although hopefully not for a little while haha) More

by Tfromer3 Verified Customer Verified Customer

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Super friendly and awesome job! Took time to explain everything and make sure I was completely satisfied. Will go there again for my service needs. everything and make sure I was completely satisfied. Will go there again for my service needs. More

by NCave Verified Customer Verified Customer

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