Juan Munoz

I purchased a vehicle from Toyota Southern and 441 on 9/25/22. This should have been a happy moment being my first new vehicle unfortunately I was robbed of that joy due to finding a roach infestation. O 9/25/22. This should have been a happy moment being my first new vehicle unfortunately I was robbed of that joy due to finding a roach infestation. On Monday 9/26/22, upon preparing to enter the vehicle with my 5 year old I found six roaches. One roach actually ran acrossed my child’s carseat and she had a panic attack. I called the dealership as soon as they opened and didn’t receive a call back until 3 hours later. I followed up with multiple calls before finally receiving a call from Gigi to resolve this issue. Gigi stated I would get a loaner car and my car would be bombed 3 times and then detailed. I asked for a second car key for free because of the inconvenience of the roach infestation and she agreed. On Tuesday 9/27/22, I received a call from Gigi and I was informed I had to pay $150 if I wanted a second car key. I called back to speak with the sales manager Juan Munoz. I expressed my frustrations. I requested an extended 72 hours to make a decision on whether this was the right car for me. I also asked for a duplicate key. I explained I never received an apology from any of the staff members and no one was being empathetic about this whole situation. He was very condescending to me. He stated “We have your car in service don’t’ we?” “What else are you looking for?” “It’s common to find roaches in cars in south florida” “You can come and pick another car” (on 9/25/22 I did take a look at another 2021 Rav4 and that vehicle also had a roach crawling on the door) “Or you can come back to take back your car” On Wednesday 9/28/22, I received a call from Gigi and was told my vehicle was ready for pick up. I informed her that there is no way its ready being that it has only been 2 days since I dropped it off. I was originally told it would be bombed for 3 nights then detailed. She told me that it’s bombed for one night and then detailed. They were more concerned with obtaining their loaner vehicle prior to Hurricane Ian passing by the West Coast. On Saturday 10/01, while driving an adult roach crawled on my dash board as photo shows above. I called the dealership immediately and spoke with my sales rep Wansly. I was told that on Monday I would be receiving a call from the service department. I am extremely upset and worried. I find this whole thing disgusting, unsanitary and a health hazard for my child and I. It is also dangerous to be driving and see a roach on the dashboard. I have researched and roach infestations are “not common” and “normal” in Florida when buying cars as Juan Munoz the sales manager told me. I feel like I am being taken advantage of because I am a woman. I have been nice and respectful to the staff. I still have not received a call back. I called twice at 10:30 and again 12 on 10/3/22. Since Saturday I have killed 4 additional roaches. Please get back to me ASAP. Please help resolve this for me. More

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Carlos Fonseca is the best! Most polite, respectful, and patient young man I have ever worked with. I recommend everybody looking for a new car to go and ask for him personally! Most polite, respectful, and patient young man I have ever worked with. I recommend everybody looking for a new car to go and ask for him personally! Tell him that Daniel sent you! More

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Juan the sales manager was rude and disrespectful. We ended up buying a car somewhere else 2 hours later. After walking out of there. Do not recommend dealing with this sales manager at all. ended up buying a car somewhere else 2 hours later. After walking out of there. Do not recommend dealing with this sales manager at all. More

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Be aware of the overpriced appearance package that will be added to your car's window price without your consent, this includes a set of wheel locks, window tinting on two front windows and clear tape door be added to your car's window price without your consent, this includes a set of wheel locks, window tinting on two front windows and clear tape door edge guards for $1699 on a 4Runner!!! As part of this "package" I had to return to the dealership and the window tint they used does not match the original one that comes installed from Toyota. On the other hand, the door guards were poorly installed. Be sure to read every single document before you leave the dealer, otherwise you will never get in touch with them over the phone again. This is my eighth Toyota vehicle bought at a dealership but the first time I feel like I was doing business in a third world country... they will play the role of nice people while they only care about selling a car to whoever comes first even when yours was reserved ahead of time. The two stars are given for the salesperson who did everything on her power and beyond so I could have the car I wanted. I am very happy with my 4Runner, but extremely disappointed with the whole process in general. More

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Working with the dealership there was very disappointing at best. They sold us a vehicle and then without warning backed out of the contracted deal. Response to the situation was unacceptable, saying they at best. They sold us a vehicle and then without warning backed out of the contracted deal. Response to the situation was unacceptable, saying they thought the deal was cancelled by us when it wasn't and they refunded our deposit on the car without contacting us, saying they sold the car to someone else. The manager refused to talk to me and some poor salesman was given the tasked of communicating with us. Stay away. More

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I really did not have a good experience buying a car, they do not care about the customer, they were not clear or transparent in the negotiation they do not care about the customer, they were not clear or transparent in the negotiation More

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We had a positive experience with Yadira Fabian. She was friendly and fair with no tricks. Yadira really knows her cars! Love my Avalon 2015! friendly and fair with no tricks. Yadira really knows her cars! Love my Avalon 2015! More

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Thank you 441 for making my new car happen! I highly Thank you 441 for making my new car happen! I highly recommend Toyota 441 ! Thank you Skyler and Juan and Mr. Webb for going above and beyond in h Thank you 441 for making my new car happen! I highly recommend Toyota 441 ! Thank you Skyler and Juan and Mr. Webb for going above and beyond in helping me get me to get into my new Camry. The manager Juan is excellent he delivers the best customer service and works to make it happen thank you so much!! I had a great experience working with this dealership. Everyone was friendly , professional and efficient , and provided me everything I needed to make a decision. I will refer friends and family and will be back . Thanks again!! More

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Had a great experience with Eugene James, and another guy i cannot remember his name. They all treated my husband son and i great. Will highly recommend to friends if they need to purchase vehicles. Transiti i cannot remember his name. They all treated my husband son and i great. Will highly recommend to friends if they need to purchase vehicles. Transition was smooth. Thank you a bunch i love my new car!! More

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Amazing! Excelente atención y fiabilidad. Y muy rápido servicio. Buenos precios y repuestos de primera. Lleve mi carro le hice el servicio y dejaron mi carro limpio y en excelentes condiciones. servicio. Buenos precios y repuestos de primera. Lleve mi carro le hice el servicio y dejaron mi carro limpio y en excelentes condiciones. More

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