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Joshua Fernandez

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Joshua Fernandez

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Joshua Fernandez | Page 3

service advisor

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.4

65 Reviews

Overview Reviews (65) Inventory (349)

4.4

65 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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65 Reviews of Joshua Fernandez

May 17, 2024

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Employee Rating

Great customer service by KIA team and staff. Looking forward to the next service. My agent was knowledgeable and informative. Looking forward to the next service. My agent was knowledgeable and informative. More

by Lafatek06

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Recommend Dealer

Yes

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May 20, 2024 -

Greenway Kia East responded

We're glad to know you had a great experience with our knowledgeable team at Greenway Kia East. We look forward to seeing you for your next service!

May 17, 2024

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I have been very satisfied with the service for the most part just not happy with what they charge for some of they services part just not happy with what they charge for some of they services More

by Lyle

Verified Customer

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Recommend Dealer

Yes

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May 20, 2024 -

Greenway Kia East responded

Lyle, we appreciate your feedback and are glad to know you've been satisfied with our service at Greenway Kia East. We're always looking for ways to improve, so your comments about the charges will be taken into consideration.

May 13, 2024

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The door lock on the passenger front side was not fixed. Bring it back today Bring it back today More

by GARYINGLIS

Verified Customer

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May 16, 2024 -

Greenway Kia East responded

Gary, I am very sorry to hear about the continued issue you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. We look forward to resolving this concern during your follow-up visit. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 13, 2024

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The Greenway kia east dealership was quick and simple when it came to replacing my tire. when it came to replacing my tire. More

by KYLETESTERMAN96

Verified Customer

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Recommend Dealer

Yes

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May 13, 2024 -

Greenway Kia East responded

Thank you for this 5-star review of Greenway Kia East! We hope you have a lovely day!

May 13, 2024

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Everything was great they were very helpful and knowledgeable in each field that I had to know knowledgeable in each field that I had to know More

by COWBOYWILLIAMS

Verified Customer

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Recommend Dealer

Yes

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May 14, 2024 -

Greenway Kia East responded

Seeing your rating of Greenway Kia East made our day. Thank you for taking the time to share!

May 12, 2024

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Joshua was very friendly and communicative. He made the entire visit go smoothly. Great customer service. I was in and out in less than an hour! He made the entire visit go smoothly. Great customer service. I was in and out in less than an hour! More

by jmjacox007

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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May 13, 2024 -

Greenway Kia East responded

We're delighted to know that Joshua provided you with excellent service and made your visit a smooth one at Greenway Kia East. Thanks for sharing this positive feedback, we appreciate it!

May 11, 2024

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Le quiero felicitar por su gran manejo y orientación en la reparación de mi auto. Excelente servicio. la reparación de mi auto. Excelente servicio. More

by ESTIVEN45

Verified Customer

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Recommend Dealer

Yes

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May 13, 2024 -

Greenway Kia East responded

Gracias por sus amables palabras! Nos alegra saber que tuvo una experiencia positiva con nosotros en Greenway Kia East. Esperamos verle de nuevo pronto!

May 10, 2024

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Have brought my car in 3 times now with no resolution. Most recently they had it for 2 days without even updating me, just to find out they weren’t even working on it since they had to order a piece. Most recently they had it for 2 days without even updating me, just to find out they weren’t even working on it since they had to order a piece. More

by JUSTAPRETYFACE

Verified Customer

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May 16, 2024 -

Greenway Kia East responded

I'm sorry to hear about your experience. It's important for us to keep our customers updated, especially when it comes to delays like this one. We'd appreciate the opportunity to discuss this further and work toward a resolution with you directly. Please reach out at your earliest convenience so we can address any concerns you may have had during these visits - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 09, 2024

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Location isn’t good with communication. Minimal notes on documentation. Don’t proactively call to let you know car is ready. Don’t seem to care about issues until escalated. Minimal notes on documentation. Don’t proactively call to let you know car is ready. Don’t seem to care about issues until escalated. More

by ABENJAM2

Verified Customer

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Recommend Dealer

Other Employees Tagged: Hector Rodriguez

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May 16, 2024 -

Greenway Kia East responded

I'm sorry to read about your experience. Communication is key in our business and it's clear we've missed the mark here. We appreciate you bringing this to our attention, as feedback like yours helps us improve. Please reach out directly so that we can discuss any issues further and work towards a resolution together - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 08, 2024

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Thank you very much for taking excellent of my Kia Sorrento. I feel confident taking my car to you!! Sorrento. I feel confident taking my car to you!! More

by CINDYLOUGAIR

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Gina Carpio, Carlos Alejo, Shelby Bishop, Mathew Westberg, Fiyin Adeyeye, Hector Rodriguez

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May 08, 2024 -

Greenway Kia East responded

Cindy, it was a pleasure to assist you with your Sorrento's service needs! We appreciate your confidence in Greenway Kia East and your five-star review!

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