Jose Martell | Page 2

I had a wonderful car buying experience today with Jose Martell! First of all he’s very personable and down to earth. Working with him I felt like I made a friend! He made the car buying experience seamles Martell! First of all he’s very personable and down to earth. Working with him I felt like I made a friend! He made the car buying experience seamless and I am so thrilled to have my own “ultimate driving machine!” If you’re in the market for a BMW come to BMW West Houston and ask for Jose! A++++ More

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Wonderful experience purchasing a vehicle. Jose and Alexis did an excellent job. I will continue to purchase all my vehicles from them. Keep up the god work. Alexis did an excellent job. I will continue to purchase all my vehicles from them. Keep up the god work. More

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Horrid Time management I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the re I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the recalls. We fought the morning rush hour and got there before 8AM. Jose said they were already behind...they have only been open for 45 minutes... He said that the car would be done no later than 3PM max 3:30PM. We get a text from him at 2PM saying they HAVEN'T EVEN STARTED ON OUR CAR! And then said that they could just keep it overnight, but wouldn't give a rental car (so classy). I guess I'm supposed to walk the 46 miles to work... We argued and said it was totally unacceptable, because they had already had our car for 6 hours and didn't do a thing. Spoke to his manager, Randy, who told us that they were putting two guys on it and it would be ready by 4:30/4:45. We show up at 4:30 and what do you know.. the car isn't ready and is still up on the jacks...AND they only did 1 of the 3 recalls!!!! It is now 6PM and still no car! There is no excuse for this complete lack of time management. Horrid experience, & time management. I honestly expected so much more from this BMW dealership. More

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Jose was the best! Jose went above and beyond to ensure we had a phenomenal experience at momentum BMW Katy. He got us the best deal possible and was extremely efficient Jose went above and beyond to ensure we had a phenomenal experience at momentum BMW Katy. He got us the best deal possible and was extremely efficient & worked fast to get us in the exact vehicle we wanted. Highly recommend! More

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Jose M. treats you like family! I had been doing research for about a week before selecting BMW. BMW of West Houston had very competitive pricing. I sent an inquiry online and Jose I had been doing research for about a week before selecting BMW. BMW of West Houston had very competitive pricing. I sent an inquiry online and Jose contacted me on the next business day since it was a Sunday. I told him I didn't have much time for the back and forth and everything you generalizes when purchasing a vehicle. When I arrived he had four cars pulled up front so I could easily compare. He jumped around the lot looking for a car that would meet my expectations on features in addition to the price. The whole process was easy!! There were no surprises at the time to sign since everything was clearly laid out by Jose beforehand. My father who was with me struggle to walk due to back pain that Jose has had in the past as well. The next day after the purchase Jose text a few times to check on how I was doing with the new BMW 330i but even called my dad to check on him A sincere caring experience from start to whenever needed! More

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BMW Lease experience Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. We have purchased and leased BMW’s, Mercedes, Mini Coopers and Audi’s over many years and this experience was very pleasant. Mr Martell was professional, engaging and diligent at every step. She had some specific requirements for her vehicle and Jose found just the perfect fit. Jose was helpful in explaining all the features of the car, accommodating our schedule and getting the right vehicle. We’ll be back when we are looking for our next car. More

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BMW of West Houston is The Only Place to Buy Your Next BMW! My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston and most importantly I love my new 2019 BMW X5. I was originally referred to Maria Moncada, who asked José Martell, to help me find my perfect BMW X5, which is exactly what he and Maria did, while ensuring that I was well versed on all the options available to me. After learning all the options available on the redesigned 2019 BMW X5, I opted to build my 2019 BMW X5 with exactly the options I wanted. My new vehicle was built and delivered to the dealership within three short weeks and I couldn’t be happier with my new BMW X5. Maria Moncada, Jose Martell, and Charles Cannon were all exceptional in making my purchase a smooth, easy transaction and I will be making all my future BMW purchases at BMW of West Houston! Thank you BMW of West Houston! More

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5 start experience Excellent Service! Jose Martell was very professional and gave us outstanding customer service. He went above and beyond like none others I’ve seen be Excellent Service! Jose Martell was very professional and gave us outstanding customer service. He went above and beyond like none others I’ve seen before. We will definitely be recommending him to our friends and family for future purchases, and the entire BMW West team. Y’all have blessed our family and welcome the BMW WEST team to ours. We will only buy our future vehicles from this team from here on out. THANK YOU SO MUCH JOSE AND THE BMW WEST TEAM!!!! More

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Attentive and knowledgable My experience at BMW West Houston was very satisfying. The staff were very responsive and knew the product. Further, they kept the typically painful d My experience at BMW West Houston was very satisfying. The staff were very responsive and knew the product. Further, they kept the typically painful dealer beurocracy to tolerable level. I will return when looking for another BMW vehicle. More

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Amazing experience and customer service! It all started when my wife wanted a larger vehicle as we have a new baby and our Tahoe just wasn’t cutting it with the limited rear space in the back It all started when my wife wanted a larger vehicle as we have a new baby and our Tahoe just wasn’t cutting it with the limited rear space in the back. So, we went on cars.com and found the perfect GMC Yukon XL at an excellent price. I checked all of the sales representatives and saw that Jose Martell had the best reviews which I always go by. After arriving at the dealership, Jose took us by the hand and walked us through the entire process. He made sure that we were comfortable with all aspects of our experience in purchasing our new vehicle. I would recommend BMW of West Houston to anyone who is looking to purchase a new or used vehicle. Just ask for Jose Martell and you are sure to have a great new vehicle purchase. Plus my wife is happy as can be😉 More

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