Jose Martell
Jose Martell at BMW of West Houston
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Jose Martell

Client Advisor

BMW of West Houston

20822 Katy Freeway
Katy, TX 77449

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5.0
54 Reviews

Hello and thank for your interest in BMW of West Houston and choosing me as the Client Advisor to assist you. I have been within the automotive industry for the last 10 years and am committed to providing the best customer service you ever experienced. Please feel free to view my reviews from my current customer's and if you need immediate assistance, I can be easily reached at 281-690-7903. I look forward to being of assistance to you and making your automotive shopping an easy one.

Dealership Experience

7 yrs, 2 mos

Industry Experience

16 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

5.0

54 Reviews

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54 Reviews of Jose Martell

March 23, 2024

Dealership Rating
Employee Rating

Sales person was very helpful but finance department took 2.5 hours to process my application when I had sent my application days in advance. More

by Jimyg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2024

BMW of West Houston responded

Hello, Thank you for taking the time to leave us feedback about your experience with us. We hope you will consider us again in the future. Take care.

March 07, 2024

Dealership Rating
Employee Rating

Great experience. Can always count on these guys to get everything completed smoothly. Will be back More

by Reyesgaston1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lourdes Ymson

October 06, 2023

Dealership Rating
Employee Rating

Jose Martell is very Knowledgeable, and Professional. He sold me my Perfect Car. He listened to me and called me with exactly the car I was looking for. I would recommend Jose and BMW West Dealershi More

by cgroberts8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 10, 2023

BMW of West Houston responded

Thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

August 08, 2023

Dealership Rating
Employee Rating

Jose was great they are honest. We had an issue and they fixed it. Would recommend More

by jpmassaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 12, 2023

BMW of West Houston responded

We're so happy we were able to help you out! We look forward to your next visit! Take care!

August 01, 2023

Dealership Rating
Employee Rating

Jose Martell was our Sales Associate and he was amazing. Inventory is low but he walked us through the process of ordering the car. Explained all the features and kept us updated on the process. When the X5 More

by Cameronahmed2022
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 03, 2023

BMW of West Houston responded

Cameron, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 30, 2023

Dealership Rating
Employee Rating

Whether you're looking for dream car, family car, daily driver I truly believe BMW of West Houston has it all, but if you're like me you don't like high pressured sales, but someone who generally cares abo More

by Ryan H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tariq Sallaq

Mar 31, 2023

BMW of West Houston responded

Ryan, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2022

Dealership Rating
Employee Rating

My name is Raisa Kunichoff. I would like to provide feedback on Jose Martell. I recently purchased Audi and Jose was exceptional in providing me with insights and advice and mee More

by kunichoff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Dec 22, 2022

BMW of West Houston responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 12, 2021

Dealership Rating
Employee Rating

Just got a 330 from Jose Martell. Love the car but I bought because of Jose. The guy knows his stuff and has a sense of humor. I left there feeling like I’ve known him for a long time. I will refer frie More

by D-Mo
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 19, 2021

BMW of West Houston responded

D-mo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of West Houston. We look forward to your next visit! Take care!

August 06, 2021

Dealership Rating
Employee Rating

Excellent team! From the salesman to the finance group. Will be going back for another purchase. More

by hou.jei.jei
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lourdes Ymson

Aug 14, 2021

BMW of West Houston responded

Hou.jei.jei, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 02, 2020

Dealership Rating
Employee Rating

BMW of West Houston provided us with exceptional service. Friendly staff and a fresh, clean environment. Jose, provided the utmost experience for us. He made sure to listen to what I was looking for and ensu More

by starvh83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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