Jonathan Terrero | Page 3

I would give 5 stars but the communication was not great, and I feel that is very important. My car was in for a pretty big job and was given a loaner which was very helpful. I had to call and get updates o and I feel that is very important. My car was in for a pretty big job and was given a loaner which was very helpful. I had to call and get updates on how things were going and what to expect, nobody called me. The last time I called they stated it should be done the following day. I asked, "will I get a call regardless so I know if I should be coming down (it was a Friday)" and he stated absolutely. I waited all day and nothing. I called at 4:30pm looking for an update and was told it wasn't ready yet. More

by SMARTINEZ15 Verified Customer Verified Customer

Helpful 0

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Listen well to the complaints an able to diagnose well. Provided solution immediately. That really helped me Provided solution immediately. That really helped me More

Helpful 0

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My car showed a message to bring the car for service. I brought it to the dealer and the thermostat was replaced in just one day. Thanks! I brought it to the dealer and the thermostat was replaced in just one day. Thanks! More

by Leo Verified Customer Verified Customer

Helpful 1

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great place paul , jonathan and the staff are super friendly and awesome they did a really great job with my car they even send a video about my car the waiting room is awesome they have drinks I will friendly and awesome they did a really great job with my car they even send a video about my car the waiting room is awesome they have drinks I will come by again great job More

Helpful 3

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Great place paul and his staff are super friendly and awesome they did a really good on my car love the place inside they even send you a video of your and they drinks to awesome place I will come by in awesome they did a really good on my car love the place inside they even send you a video of your and they drinks to awesome place I will come by in the future good job guys more than 5 stars More

Helpful 2

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Very clean and neat dealership with a good selection of Mazda SUVs. Very nice lobby with free coffee and soda. Quick turn-around on my service call. Helpful staff. Will come back. Mazda SUVs. Very nice lobby with free coffee and soda. Quick turn-around on my service call. Helpful staff. Will come back. More

by Shad Verified Customer Verified Customer

Helpful 1

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The atmosphere is very pleasant. To me that means the management is cool. The staff, especially Jonathan, the Service Manager, is friendly, efficient, and thorough. The salemen are h To me that means the management is cool. The staff, especially Jonathan, the Service Manager, is friendly, efficient, and thorough. The salemen are helpful and caring. The Sales Manager is a great guy. I highly recommend this dealershipin Lowell. They have tons of beautiful cars, and my friend and I just got one xxxx of a deal. Thank you 495 Mazda! More

by mlahaj675 Verified Customer Verified Customer

Helpful 2

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Enjoyed the service and customer relations. The waiting area was well stocked and comfortable. Word. The waiting area was well stocked and comfortable. Word. More

by naterfb Verified Customer Verified Customer

Helpful 0

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Visited dealership for oil change and general checkup. As usually everything was done in a timely manner. I really liked the video review feature and detailed report emailed afterwards. As usually everything was done in a timely manner. I really liked the video review feature and detailed report emailed afterwards. More

Helpful 1

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Clear communication, fast and efficient repairs. Love the video walkthrough of the car. They showed me exactly what was wrong and also recommended options without forcing me to buy. Love the video walkthrough of the car. They showed me exactly what was wrong and also recommended options without forcing me to buy. More

by selldom Verified Customer Verified Customer

Helpful 1

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