John Sullivan
John Sullivan at Lakeland Volkswagen
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John Sullivan

Parts Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.3
51 Reviews
4.3

51 Reviews

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51 Reviews of John Sullivan

September 21, 2024

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Employee Rating

Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume More

by fgiovanetty
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Recommend Dealer
No
Sep 22, 2024

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Sep 23, 2024

Lakeland Volkswagen responded

This was explained to you and your wife with the picture demonstrating where the bracket come apart due to outside influence. As per policy, this is not covered under warranty ( not a defected part ) "C\Pictures\104000111571436.zip" "C: Pictures\104000111571440.zip" sent on Tue 2024-09-17 09:49 advisor explained to your wife the best way with out replacing the headliner very costly to repalace, is glueing the bracket to the headliner was the best option, your wife agreed to proceed with the repair. Have a great day

August 26, 2024

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I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

by LRIDDLE80
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Recommend Dealer
Yes
Aug 27, 2024

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear that you love our dealership and appreciate our professionalism and comfortable waiting area. We look forward to serving you again at Lakeland Volkswagen!

August 21, 2024

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Caitlin is a great service writer she's knowledgeable friendly and always gives us great advice with our Volkswagen. More

by biresdon
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Recommend Dealer
Yes
Aug 21, 2024

Lakeland Volkswagen responded

Thank you for your wonderful feedback! We’re thrilled to hear that Caitlin has consistently provided you with knowledgeable and friendly service. It’s great to know she’s been helpful with your Volkswagen. We appreciate your kind words and look forward to continuing to assist you!

August 14, 2024

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Employee Rating

Service Advisor Ashleigh answered many of my periodic maintenance concerns. Oil change and Brake flush done neatly. The Parts Counter man kindly answered several questions I had about replacement tires More

by KEP
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Recommend Dealer
Yes

Other Employees Tagged: Ron Fondaw , Ashleigh, Service Advisor

Aug 21, 2024

Lakeland Volkswagen responded

Thank you for your feedback, KEP. We're pleased to hear that Ashleigh and our Parts Counter team were able to assist with your maintenance needs and answer your questions. It's great to know that you found our services neat and our staff helpful. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

August 03, 2024

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Excellent service, I get treated like family, minimal wait time, my experience at Lakeland Volkswagen and staff AAA +. More

by furiel20
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Recommend Dealer
Yes

June 24, 2024

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Went into the service department they was very courtesy and kind and they got me in and out More

by tdewdney
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Recommend Dealer
Yes

Other Employees Tagged: Ron Fondaw

June 18, 2024

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The service department at Lakeland VW are the best in the area. The team there are top notch! More

by dcingarijr
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Recommend Dealer
Yes

June 02, 2024

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Lakeland VW had great customer service not sure why now it seem less detailed and disconnected from the customer care More

by horaceeads
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Recommend Dealer
No

May 13, 2024

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Staff is very friendly and accommodating. A very professional service department. I would recommend them to all my family and friends. More

by walsh2
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Recommend Dealer
Yes

May 05, 2024

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Had a appointment but kept getting moved down the queue very disappointed I have schedules to meet as well More

by tpfisher
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Recommend Dealer
Yes
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