John Kirchenbauer
John Kirchenbauer at Ken Ganley Ford Norton
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John Kirchenbauer | Page 18

Service Director

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
177 Reviews
4.8

177 Reviews

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177 Reviews of John Kirchenbauer

March 03, 2020

Dealership Rating
Employee Rating

friendly -prompt- professional we have always been happy with the service we have received at Ganley Ford. we will return whenever necessary.see you when we need a new car or truck More

by gerberinsurance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil

Mar 25, 2020

Ken Ganley Ford Norton responded

Thanks so much for your honest feedback and your 5 star rating! We greatly appreciate taking the time to leave a great review! Thanks again for your business.

February 27, 2020

Dealership Rating
Employee Rating

I had our 2018 Ford Escape in for the power train reprogram and subsequently had the engine replaced. I was very impressed with the speed at which they did the repair. It was approximately 48 hrs f More

by Wenger.82
Recommend Dealer
Yes

Other Employees Tagged: John Asano

Mar 25, 2020

Ken Ganley Ford Norton responded

Thanks so much for your great review and high star rating! We hope to see you again soon!

February 21, 2020

Dealership Rating
Employee Rating

The service department was very friendly and helpful. Got my vehicle fixed quickly. Will be back. Definitely recommend this service department to my friends and family. More

by rsim1981
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , John Asano, Paul Asano

Feb 24, 2020

Ken Ganley Ford Norton responded

Thanks so much for your recommendation of our service department! We are so ecstatic you had a great expierence with our team. We truly appreciate your taking the time to leave an online review and rating us 5stars!

February 19, 2020

Dealership Rating
Employee Rating

Service at Ganley is great, professional and timely. I appreciate the way they explain the summary of service provided with details. I would recommend them. Jessica Surso has excellent customer service sk More

by sammie.maynard
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , John Asano, Paul Asano, Jessica Surso (excellent customer service)

Feb 20, 2020

Ken Ganley Ford Norton responded

Thank you again for taking the time to let us know how we did. Your kind words mean so much to us! Our Staff works hard to go the extra-mile for our valued guests! Please let us know if there is ever anything else we can do for you! Thanks again for your amazing review and 5 star rating! We hope to see you soon.

February 18, 2020

Dealership Rating
Employee Rating

Service is great. This is our second lease from Ganley Ford. Sam Adrian couldn't have been more helpful in guiding us through the lease process and took a lot of time explaining to us all the features on More

by Louie
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman, Fulton Benya, Scott Spath , Sam Adrian, John Asano, Paul Asano

Feb 20, 2020

Ken Ganley Ford Norton responded

We are thrilled you had such a great experience! We appreciate you taking the time to leave a great review and 5 star rating! Thanks for your business and choosing us!

February 18, 2020

Dealership Rating
Employee Rating

Exceptional service. I called that morning and John Kirchenbauer got me in with an appointment that day. Everyone was very easy to work with. Will definitely recommend to other customers. More

by staci
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Feb 20, 2020

Ken Ganley Ford Norton responded

Thanks so much for sharing such a wonderful review regarding your recent experience with us and our team! We appreciate you choosing us and we thank you for your business! Please let us know if we can assist with anything moving forward!

February 03, 2020

Dealership Rating
Employee Rating

Very pleasant and easy to work with. Took a little longer than expected but I did receive an apology for it I also love the extra wash when they finish the job! Very informative and answered all questions ri More

by grzz1979
Recommend Dealer
Yes
Feb 03, 2020

Ken Ganley Ford Norton responded

Thank you for leaving such a great review and high star rating. Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you!

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