Craig Douglas
Craig Douglas at Ken Ganley Ford Norton
Refer Me

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
4.9
379 Reviews
4.9

379 Reviews

Write a Review

379 Reviews of Craig Douglas

May 05, 2024

Dealership Rating
Employee Rating

This was a great experience buying a new vehicle. Everyone was super patient with me as I did not have everything prepared for the trade. Once I had everything I needed, the process at the dealership More

by Joe S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 05, 2024

Dealership Rating
Employee Rating

Tony is awesome! He worked hard to get me a loan for my car. Thanks Tony! More

by lilly_oh73
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

May 04, 2024

Dealership Rating
Employee Rating

The staff was very friendly and attentive. They were also knowledgeable and informative throughout the process. I was also greatly pleased with the cleanliness of the vehicle. 10/10, I highly More

by jarek.carpenter
Recommend Dealer
Yes

May 04, 2024

Dealership Rating
Employee Rating

Joe was fabulous to work with! He was very informative and easy to work with! This is our 3rd car purchase from Ken Ganley and we will definitely be back!!! More

by Semetribe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

May 04, 2024

Dealership Rating
Employee Rating

Amazing service. Best dealership experience I’ve ever had. Everything was ready when I arrived and I was out of there within 15-20min! More

by tsjaques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn

May 03, 2024

Dealership Rating
Employee Rating

Desmond (Des) is THE BEST! ! Good and caring people make or break the vehicle purchasing and ownership experience. Des is that person. He's is extremely dedicated to his custo More

by Barth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

May 04, 2024

Ken Ganley Ford Norton responded

Barth, Thank you for your business and this review. We're happy to hear Desmond and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 01, 2024

Dealership Rating
Employee Rating

Everything went well with the purchase of my truck. I did not feel pressured to buy. Joe was great to work with and made sure all of our questions were answered. More

by ToddA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

May 02, 2024

Ken Ganley Ford Norton responded

Thank you, Todd! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

April 28, 2024

Dealership Rating
Employee Rating

Tony was the best! ! He made this car buying experience as easy as possible with financing already approved before I walked in the door!! Car was ready as promised and o More

by Nesbug20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Apr 29, 2024

Ken Ganley Ford Norton responded

It's fantastic to hear that Tony provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Norton!

April 21, 2024

Dealership Rating
Employee Rating

Easy to get to the location. Our salesman Scott was great to deal with on our purchase. Scott was easy to communicate with, very responsive without being pushy. Treated my wife a More

by rivenoak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Bomgardner

Apr 22, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We are always more than happy to assist you if anything else comes up. Take care!

April 19, 2024

Dealership Rating
Employee Rating

I thought I purchased a car from here, but 30 some days later, they wanted it back, because I changed jobs in the middle of a transaction. They also said something was wrong with my check stubs. Kevin was More

by janaekelly85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tony Zuppe, Kevin Kneebusch

Apr 21, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

1
...

Dealership Inventory (167 Vehicles)

used 2017 Honda Ridgeline car, priced at $19,747
2017 Honda Ridgeline
used
Modern Steel Metallic exterior
Automatic
All-wheel Drive
new 2024 Ford Explorer car, priced at $61,975
2024 Ford Explorer
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
used 2019 Dodge Journey car, priced at $14,995
2019 Dodge Journey
used
Blood Orange Clearcoat exterior
Automatic
All-wheel Drive
new 2023 Ford Escape car, priced at $40,645
2023 Ford Escape
new
Star White Metallic Tri-Coat exterior
Automatic
All-wheel Drive
new 2023 Ford F-150 car, priced at $59,070
2023 Ford F-150
new
Stone Gray Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford F-350 car, priced at $93,170
2024 Ford F-350
new
ANTIMATTER BLUE exterior
Automatic
Four-wheel Drive