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John Augustine
John Augustine at Honda of Ames
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John Augustine | Page 2

Service

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

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4.6
194 Reviews
4.6

194 Reviews

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194 Reviews of John Augustine

July 27, 2023

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Employee Rating

They are liers. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. More

by DWIGHTCORBIN1
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melvin Gawley, Doug Krogman, Eric Cherveny, Jonathan Ballard, Jordan Clemens, Kyle Clark, Eric Fritz, Jason Goodman, Tom Albers

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Jul 31, 2023

Honda of Ames responded

Dwight, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 20, 2023

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Employee Rating

Friendly service, but not very detail-oriented. I took my car to another dealer, and they found issues that this dealer missed More

by GC
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Recommend Dealer
No
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Jul 22, 2023

Honda of Ames responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 13, 2023

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They have taken very good care of me n my vehicle, each and every time we’ve bougt from them! More

by BECKYREYNOLDSON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Cakerice, Jonathan Ballard

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Jul 14, 2023

Honda of Ames responded

Thank you, Becky, for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

June 25, 2023

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Thank you for pre-checks at service time. It gives me a heads up on future items for service. I drive from Des Moines and find service is very prompt. 😀 More

by Billie Jo Fielder
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Recommend Dealer
Yes
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Jun 26, 2023

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Billie Jo, and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

June 15, 2023

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I bought a vehicle from them and they lied to me. They refuse to fix a problem that I spoke with them about before their warranty was up.i will never buy from them again their service department is a More

by Annkeith40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melvin Gawley, Dustin Cakerice, Eric Cherveny, Jonathan Ballard, Jordan Clemens, Kyle Clark, Eric Fritz, Jason Goodman, Tom Albers

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Jun 18, 2023

Honda of Ames responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Ann, and hopefully, we can get to the bottom of this.

June 13, 2023

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Employee Rating

Highly recommend Honda of Ames service department. Under Mel’s leadership I have come to expect honesty and integrity in all my Honda service needs year after year More

by DRoorda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

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Jun 14, 2023

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with Melvin and our team. We're glad to hear we delivered such a great experience!

May 29, 2023

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Employee Rating

Always work with me to get a good service job done on car. Respect their opinions about car problems. More

by RETLEFFRANDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Daniel Jenkins-Moore, Dustin Cakerice, Eric Cherveny, Isaac Lauber, Jonathan Ballard, Jordan Clemens, Kyle Clark

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May 30, 2023

Honda of Ames responded

Randell, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 27, 2023

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Employee Rating

Easy to schedule, worked with our busy schedule, and completed the work timely and with a smile! Thanks Honda of Ames!! More

by ponyboy8512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Daniel Jenkins-Moore, Dustin Cakerice, Eric Cherveny, Isaac Lauber, Jonathan Ballard, Jordan Clemens, Kyle Clark, Jason Goodman

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May 29, 2023

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 12, 2023

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Employee Rating

Very nice professional customer service and support. .not trying to sell anything to a customer More

by Ifreddy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Ballard

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May 12, 2023

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 11, 2023

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Employee Rating

They were very helpful and courteous, and all the work done on my car was done well. More

by AJERGENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Dustin Cakerice, Eric Cherveny, Jonathan Ballard, Jordan Clemens, Kyle Clark

Helpful
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May 13, 2023

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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