Doug Krogman

They are liers. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. More

by DWIGHTCORBIN1 Verified Customer Verified Customer

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Staff are courteous and maintenance is quick and efficient. I leave knowing my vehicle is safe to drive and the crew is honest with assessment and repairs. efficient. I leave knowing my vehicle is safe to drive and the crew is honest with assessment and repairs. More

by jminnic Verified Customer Verified Customer

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Best Honda service in Iowa. Friendly staff service Best Honda service in Iowa. Friendly staff service technicians are the best in the world I have bought several cars there also. Great place to do Best Honda service in Iowa. Friendly staff service technicians are the best in the world I have bought several cars there also. Great place to do business. More

by BUBBACLARK1972 Verified Customer Verified Customer

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What a great buying Experience! Doug went the extra mile for us and we appreciate his efforts throughout the process. Will be buying my cars here in the Future! Thanks Again! for us and we appreciate his efforts throughout the process. Will be buying my cars here in the Future! Thanks Again! More

by scherthang Verified Customer Verified Customer

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Unfortunately I did not have the best car shopping experience that every buyer wishes to have. The sales guy was very nice but I had a bad experience with the rest of the staff. 1. Sales person wa experience that every buyer wishes to have. The sales guy was very nice but I had a bad experience with the rest of the staff. 1. Sales person was very nice but miscommunicated with the sales manager. We asked for minor fixes to our car and he agreed to fix them after the sale. We only got part of our minor fixes because the sales manager thought the sales person told him something else. 2. The repair man , Ted, was very hard to get ahold of. It took 2 full months to fix my minor issues. On top of that, he did a terrible job that I could have done myself. I called Ted about 8 times during a 2 month period and he only answered twice. The two times that he answered, he was unfriendly and kept pushing our repair date. If was Honda I would probably get a different person. He was the guy I had the worst experience with. 3. Aaron Warren did our financing. As soon as we entered his office he offered us extended warranty. He kept telling us different reasons to get it and kept laugh-smiling every time we said that we didn’t need it. Finally he went from 4k to 2.5k for the same extended warranty so we decided to purchase it and think about it since he said we had 1 month to cancel. When we decided to cancel and be had an annoyed face during this process. 4. I had to contact Doug in order to sort my minor issues. I typically don’t write bad reviews but I had the feeling to do it this time because the bad experience I had. I feel like everything was nice and happy until they sold the car to me. It went downhill real quick after the sale. It was very hard to get the same customer service that I had while I was buying the vehicle. I would have given a 1-star review if it wasn’t for the good customer experience I had with the sales guy and because I’m actually enjoying my new vehicle. While I wrote a bad review, I hope customer service improves at this dealer because it has the potential to be better. More

by Reviewer1 Verified Customer Verified Customer

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The salesperson always make the difference in the buying process. Wayde made purchasing our new CR-V easy, informative and thoroughly non pressure. The delivery experience was superior in that Wayde took t process. Wayde made purchasing our new CR-V easy, informative and thoroughly non pressure. The delivery experience was superior in that Wayde took the time to make sure we understood every feature and how to operate them. Hats off to Wayde and the entire team at Honda of Ames where we will be referring all of our friends and family. More

by LEANNE2 Verified Customer Verified Customer

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Used 2017 Pathfinder Zac was very helpful and friendly! We had inquired about 2 vehicles on their website. He had both ready when we arrived and went over each one in deta Zac was very helpful and friendly! We had inquired about 2 vehicles on their website. He had both ready when we arrived and went over each one in detail along with test drives. No pressure either way! More

by J M Verified Customer Verified Customer

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THE WORST CAR BUYING EXPERIENCE OF MY LIFE! Salesman that blatantly lie to your face? Yep! Incompetent mangers? You betcha! These xxxxxxxx are the definition of lot lizard. Their complete and total lack of p blatantly lie to your face? Yep! Incompetent mangers? You betcha! These xxxxxxxx are the definition of lot lizard. Their complete and total lack of professionalism was unparalleled. Avoid this place like you avoid covid-19! More

by llmoore00700 Verified Customer Verified Customer

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We traded in 2 cars and bought 2 cars. Wayde was very patient as we test drove 6 vehicles. Trade in amounts were semi fair given the market and so were their prices for used cars. My one big complaint is patient as we test drove 6 vehicles. Trade in amounts were semi fair given the market and so were their prices for used cars. My one big complaint is the finance manager. I can’t remember his name. He was a younger guy. He was very pushy about gap insurance and was saying stuff about banks and loans that I totally thought he was pulling out of his butt. I have bought 30 cars over the years and worked in banking and know what he was saying wasn’t true. Also, I have always picked my due date and he didn’t give me the option to do so. That was very frustrating. The finance experience may be the only thing that keeps me from recommending this dealership. Otherwise, good experience. More

by hondaslider18 Verified Customer Verified Customer

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This is a great dealership to be working with every time! Mike Gougherty the general manager is a great person to deal with every time! Mel Gawley is an outstanding service manager and Josh Smith does a grea Mike Gougherty the general manager is a great person to deal with every time! Mel Gawley is an outstanding service manager and Josh Smith does a great job of making sure everything is taken care of properly. More

by PRINCIPALWARD Verified Customer Verified Customer

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