Doug Krogman | Page 2

Dishonest and misleading The used car folks at Honda of Ames are not transparent, honest or accommodating in any way. I just drove 135 miles from Minneapolis to Mason City Iow The used car folks at Honda of Ames are not transparent, honest or accommodating in any way. I just drove 135 miles from Minneapolis to Mason City Iowa, enroute to Aimes and now I am turning around. It turns out that the car I intended to buy was not the deal that was stated on line. After multiple calls to assure that the car was in excellent condition, after all it was Honda Certified, I found out that it was not in the condition that was described. This was revealed to me after three days of conversation with the salesman. I called while just north of Mason city to ask to have the car put under cover so that I could view the body without obstruction from rain. This is when the sales person revealed that there were scratches that were touched up, and visible to a camera. The scratches could not be simply buffed out. I asked if he could make it right. He said that’s why the car was such a great value. In earlier phone conversations, he stated that it was a good value because they priced cars at great value as part of their business model, not because it had highly visible scratches that were touched up poorly. I noted that he did not reveal the body issues until I was well in to Iowa. And I was the one to imitate the call. I talked to he manager who was no help as well. He said that’s how they do business. He thought they were transparent because they told me about the scratches and sent photos to me after I had driven almost two hours. And, remember, I called them. I asked to have the price reduced to reflect the cost of repairs. The answer was no. He could not understand how they were not transparent by telling me that there were significant scratches after I had already driven 135 miles and previously confirmed with the sales person that the body was in excellent shape. I am shocked by how matter of fact they were about this situation. If that’s how they do business, I recommend steering clear of Honda of Ames. More

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Non responsive Typical sales tactics by sales staff. Then once sale was completed, tried to contact dealer several days later through their internet service, with in Typical sales tactics by sales staff. Then once sale was completed, tried to contact dealer several days later through their internet service, with inquiry regarding the sale, and no response. Never did respond to my request for information regarding the sale. More

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Sold car with Frame Damage They sold us a car with undisclosed frame damage and they are refusing to refund the car only to replace it with a different car. It has been over a They sold us a car with undisclosed frame damage and they are refusing to refund the car only to replace it with a different car. It has been over a month and have not gotten this issue taken care of yet and still have no car. They buy beat up cars at auction and shine them up and sell them. DO NOT BUY CARS FROM THIS DEALERSHIP. Scam artists. We have file claims with the BBB and the Attorney Generals office trying to get our money back. More

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Good overall I had a pleasant experience at this dealership. Very little haggling and nice employees. Very clean facility compared to the Honda dealership in Ced I had a pleasant experience at this dealership. Very little haggling and nice employees. Very clean facility compared to the Honda dealership in Cedar Rapids we were at prior. More

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Lindy is our dude First off I'll start by saying that we liked these guys (Lindy and Doug) so much that we have now bought 2 cars from them. Lindy is our dude, he makes First off I'll start by saying that we liked these guys (Lindy and Doug) so much that we have now bought 2 cars from them. Lindy is our dude, he makes our car buying experience fun and stress-free. My wife and I would highly recommend these guys for a great car-buying experience, Thanks Lindy and Doug for helping us get our new 2016 Honda Accord, we are very happy with this car. They only allow for 5 star ratings on here, but I give these guys a 10!!! More

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From purchasing to repairs If you want to be treated like a friend rather than just a customer, Honda of Ames is the dealership for you. I would highly recommend this dealershi If you want to be treated like a friend rather than just a customer, Honda of Ames is the dealership for you. I would highly recommend this dealership to everyone. You won't regret it. More

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Great Experience! Bill and Doug were very helpful, I had a great experience dealing with the dealership. I had a few questions and concerns throughout the deal and Bil Bill and Doug were very helpful, I had a great experience dealing with the dealership. I had a few questions and concerns throughout the deal and Bill was able to answer my questions or get an answer for everything in a timely manner. Very Professional, but not stuffy and at no time did I feel pressured to buy. More

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Worth the Trip from Des Moines Just picked up our second CR-V. Doug was awesome to work with. This was the true Honda Experience I was looking for. Glad I made the drive! Just picked up our second CR-V. Doug was awesome to work with. This was the true Honda Experience I was looking for. Glad I made the drive! More

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Excellent The people that worked there are very nice and know what they are doing. the person that sold e the car was very nice and worked well with me and w The people that worked there are very nice and know what they are doing. the person that sold e the car was very nice and worked well with me and what I could a ffored. More

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Great Dealership, great experience. Richard Altman Love my new CRV. Doug was great and made buying the car a pleasant experience. Was impressed with the Dealership and would recom Richard Altman Love my new CRV. Doug was great and made buying the car a pleasant experience. Was impressed with the Dealership and would recommend it to anyone. More

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