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Joel Casper
Joel Casper at Pat Lobb Toyota of McKinney
Refer Me

Joel Casper | Page 9

Service Advisor

Pat Lobb Toyota of McKinney

3350 South Central Expressway
McKinney, TX 75070

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5.0
101 Reviews
5.0

101 Reviews

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101 Reviews of Joel Casper

December 08, 2021

Dealership Rating
Employee Rating

First experience with this dealerships service dept Formerly with Lexus and Hyundai Excellent in every regard More

by schweizer
Customer Service
Friendliness
Recommend Dealer
Yes
Helpful
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Dec 08, 2021

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your feedback with us. Joel and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arik Florczak Service Director

November 20, 2021

Dealership Rating
Employee Rating

Pat Lobby Toyota personnel are very Attentive, professional, responsive and very good to work with More

by hiramgonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Nov 20, 2021

Pat Lobb Toyota of McKinney responded

Thank you for the kind words! We appreciate your business and our team looks forward to serving you again soon! Arik Florczak Service Director

November 19, 2021

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Employee Rating

Always very professional, personable, knowledgeable, and courteous. Awesome job keeping my truck in tip top condition. More

by litestone1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Nov 20, 2021

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arik Florczak Service Director

November 11, 2021

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Employee Rating

Prompt service advisor who contacted us by phone with troubleshooting results and estimated cost for repairs. Great communication. Also contacted us when car was ready. Prompt checkout too. Car was ready More

by davidewing767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tex Koelsch , Kawa Yahia

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Nov 11, 2021

Pat Lobb Toyota of McKinney responded

David, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

November 11, 2021

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Employee Rating

The customer service at Pat Lobb Toyota of McKinney was outstanding. We came in to have our vehicle serviced after being so dissatisfied with another Toyota dealerships customer service. More

by Wintz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Nov 12, 2021

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Arik Florczak Service Director

November 10, 2021

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Employee Rating

Great customer service, fast, everyone is so nice! Highly recommend for all service needs! Wish I had gotten my car there! More

by Susanschafer21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Nov 10, 2021

Pat Lobb Toyota of McKinney responded

Thank you so much for your excellent review, Susan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Pat Lobb Toyota of McKinney. Please don't hesitate to reach out if you need anything else. Arik Florczak Service Director

October 20, 2021

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Employee Rating

Joel was an amazing service advisor helping me with my first generation Tacoma finding the right parts and the appropriate maintenance when it was needed. He has a kind heart and a friendly demeanor that More

by Ricky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Oct 20, 2021

Pat Lobb Toyota of McKinney responded

It has been a pleasure serving you, Ricky. Quality customer service is always our number one priority, and we're happy to hear that Joel met your expectations. Thank you again for choosing Pat Lobb Toyota of McKinney, we look forward to having you as one of our valued customers for many more years to come! Arik Florczak Service Director

October 06, 2021

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Employee Rating

Excellent service advisor (Joel Casper) who takes the time to do go through the work needed to be done. Joel is also very communicative in keeping his customer informed of progress. More

by TCao
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Helpful
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Oct 07, 2021

Pat Lobb Toyota of McKinney responded

It's great to hear that Joel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

October 02, 2021

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Employee Rating

Great customer service. No fuss, honest evaluation at a fair price. I will only go here for major services More

by MR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Oct 03, 2021

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arik Florczak Service Director

September 20, 2021

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Employee Rating

The entire team here at Pat Lobb Toyota is excellent!!! They truly care about each customer and making sure we have a great experience and a reliable and safe vehicle! I highly recommend them. More

by Melahilltx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Sep 20, 2021

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arik Florczak Service Director

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