Jim Redden

Outstanding, Thanks again for everything. Only salesman I know that you can depend on. My CT6 Had a major breakdown issue, I was able to trade it in no problem. I was not sure if I could work Only salesman I know that you can depend on. My CT6 Had a major breakdown issue, I was able to trade it in no problem. I was not sure if I could work a deal for another vehicle, but John and the sales manager took good care of the situation as well as the financial manager. Outstanding John just said let's go to your new car. John has sold me two Cadillacs. I hope he's there for the next two. Thanks John for all your help and dedication to your customers. Awesome young man. More

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The service department needs to improve and pay attention to the customer request in regards to when you need your car picked up and returning your call when you leave a message for adviser. (Michelle Perez) to the customer request in regards to when you need your car picked up and returning your call when you leave a message for adviser. (Michelle Perez) More

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If zero stars were possible that is what this rating would be. We have never experienced such poor service both from the service department and sales department. We have owned a Cadillac for 3 years and would be. We have never experienced such poor service both from the service department and sales department. We have owned a Cadillac for 3 years and routinely used Lindsay for service prior to the pandemic. Last week we took our car in for service and to check a few maintenance concerns and were ghosted for the remainder of the week. No returned calls, no updates, no notification that they would be keeping the car over the weekend. Today, our car is finally ready, and not only did I have to wait 45 minutes for a returned phone call to book a Lyft so that I can come get the car, but then when I called back concerned about the ride not showing up for 30 minutes (which is a very long time for a Lyft) I was treated like I was an idiot and like it wasn’t their problem - directly from the Sales Director himself. I expressed my disappointment with the experience and said I didn’t think we would be coming back and he said “okay no problem” so clearly they do not care about their customers experiences. Don’t waste your time, there are too many other dealerships nearby to deal with this sort of treatment. More

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Unprofessional. They sold the car we were in the process of “buying” without even telling that straight. We would have appreciated ah honest communication. Also, they promised to match the bank interest-rat of “buying” without even telling that straight. We would have appreciated ah honest communication. Also, they promised to match the bank interest-rate if a good credit, without knowing the specifics. And then never clearly communicate what is happening with the credit application unless you ask 10 times More

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I have been a customer with Lindsay Cadillac since 1988. During that span, I have had at least 9 automobiles, from the smallest to the largest, to include Cimmaron, 2 CTS, 2 xxx, DEVILLE Eldarado, XLR, X During that span, I have had at least 9 automobiles, from the smallest to the largest, to include Cimmaron, 2 CTS, 2 xxx, DEVILLE Eldarado, XLR, XTS, and currently a CT6. I've been totally satisfied with my sales experience, and thanks to my Service Advisor, Donna, extremely satisfied with the service department, and the overall after sales experience. More

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As always,no problems at all Fourth vehicle I have As always,no problems at all Fourth vehicle I have purchased at Lindsay Great dealership Sales and service Will always be a customer and recomm As always,no problems at all Fourth vehicle I have purchased at Lindsay Great dealership Sales and service Will always be a customer and recommend to others More

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Managers/Sales Director Beyond RUDE and DISRESPECTFUL Before discussing managers and sales director, I must say that AMA GIBSON blew it out of the water with her professionalism, listening skills, kindnes Before discussing managers and sales director, I must say that AMA GIBSON blew it out of the water with her professionalism, listening skills, kindness, respectfulness, and overall desire to treat her customer with care and concern. Her number one goal is customer dedication. She stayed way beyond the time the dealership closed to complete the deal. The managers and sales director need to be in refresher courses on how to treat people with dignity and respect. They are extremely biased against women that know how to make a car deal and resorted to treating me as inferior to what they must consider their male superiority. The deal for my CTS was made over the course of a week online and through phone and text communications. Ama always replied promptly and worked extremely hard for me. Additionally, they offer men different prices than women!! Jim Redden says he can override any deal a sales manager makes. I informed them I wanted the car and I was driving 6 hours to purchase this car, cash deal, and was told if they sold it before I arrived, then it would just be gone. I emailed Tim Robinson with my concerns who always says on reviews if there are any problems to contact him personally to resolve. He only forwarded my email to Redden. Redden called as I was driving up there and said we needed to chat. I called his cell 3 times and left him a message. He never answered. I called the dealership to connect me to his office and still no answer. He was told I was trying to call and still never answered or returned my call. I contacted my Sales person, Ama, and told her the issue. I told her to go ahead and have the car cleaned and detailed as we had a long drive back. The managers/directors REFUSED to allow it to be cleaned until after I got there and drove it. Redden knew it would be late when we arrived. It was 6:45. What should have taken 30 mins. to complete the deal took over 3 hours of sitting and waiting while nothing happened. I signed the sales papers and waited forever for a finance manager and for the car to be cleaned. All managers and Redden made sure to be gone before I arrived at Lindsay Cadillac. Finally, another Finance Manager had to be called in to do the paperwork. I was treated beyond rude and disrespectful. The manager or director left a gift for me with, Ama. It was a cloth bag with 2 HOLES IN IT! I told her to tell them to keep it. In my opinion, they wanted to make my experience there as miserable as possible. AMA WAS EXCEPTIONAL AND WENT ABOVE AND BEYOND AND APOLOGIZED FOR THE EXPERIENCE. SHE is a tremendous sales rep.and knows how to treat a customer. By the time we left the dealership it was getting close to 10 PM!! I have never been treated in that manner and those men should be shamed by their arrogance and seemingly chauvinistic attitudes. We still had a 6 hour drive back to WV, eating dinner at 11:30 at night, we ended up having to get a hotel. As an owner of this dealership I would be appalled at such poor customer respect as was received by, Robinson, Redden, and Eader. No courtesy to even meet me or thank me for my business with them. They even made one price deal to my brother the night before and a different deal to me. I had been trying to make a deal for a week with Ama working her hardest to make it happen. It was obvious they did not want to deal with me. My brother made one phone call and got a better deal! There is a serious problem with that. My best friend accompanied me to Lindsay and she was absolutely livid at how they were treating us. Thank you, Ama for being a first class person. The dealership is extremely lucky to have you!! Worst experience ever at that dealership. The only positive thing was Ama who was trying to make everything right. I sincerely hope that Chad Lindsay will address this issue so other women can avoid being treated as a second class citizen in a business owned by him. THANK YOU, AMA!!! More

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Recent purchase of a 2019 Cadillac XT4 We recently purchased a 2019 Cadillac XT4 from Lindsay Cadillac of Alexandria and were very happy with the quality of service we received from Sales & We recently purchased a 2019 Cadillac XT4 from Lindsay Cadillac of Alexandria and were very happy with the quality of service we received from Sales & Leasing Professional, Micky Pickeral and Finance Manager, Gerardo Romero. We found him pleasant, professional, detailed oriented, and willing to go above-and-beyond to ensure we were happy with our car selection. Mickey never made us feel pressured or rushed. If you want a really great customer experience, ask for Micky. More

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Best Experience By far the best experience I’ve ever buying a car. Jasper, best sales person. I know who I’m buying my next car from. By far the best experience I’ve ever buying a car. Jasper, best sales person. I know who I’m buying my next car from. More

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Robert Is Amazing!! From the first phone conversation to the finalization of the sale, and days beyond, Robert has shown nothing but professionalism, compassion, and pati From the first phone conversation to the finalization of the sale, and days beyond, Robert has shown nothing but professionalism, compassion, and patience in working with me and my spouse in purchasing our new vehicles. We are first time Cadillac owners, and he made the experience the most pleasant experience ever. He took the time to get to know us, and helped us to pick out the cars that best suited us and our needs. He answered all of our questions, anticipated the questions we may have had, and answered those as well. He followed up with a call to ensure that everything was going smoothly and reassured us to call or stop by if we have any questions. I have purchased more than a few cars in my life time, and I must say, this was the first time I ever felt like my needs and wants were addressed and taken care of. I look forward to working with Robert in the future. More

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