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Jim Macaluso
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Jim Macaluso
Certified Sales Professional
Bob Johnson Chevrolet, Buick, GMC Truck
7000 W Main Rd
Le Roy, NY 14482
44 Reviews
Dealership Experience
39 yrs, 1 mo
Industry Experience
39 yrs, 1 mo
44 Reviews of Jim Macaluso
May 05, 2021
i have always bought my new cars there, even my last used car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not an car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not anymore. Last few times all they want to do is the work I ask for, and recommend thousands of dollars more each time I go. This last time (today) took in for loud exhaust system. I looked at it myself, all looked good except middle muffler (resinator) part at NAPA $61.00. They said they had to replace all because that is all GM sells, not the individual parts. So it would be $1500.00. After I called them back, they also said I needed breaks, just after passing inspection there in April, since April maybe at most 1,000 miles. I am taking it elsewhere for the first time. They will only get work if its warrenty, from me in the future. Liked it a lot better when it was LeRoy Motors, Bob Johnson, ruined it. More
by stevem
Other Employees Tagged: Mark Tomasino, Hailey Tharnish, Kevin Tucker
Helpful 
August 06, 2019
worst experience - will not be back Where do I begin...we purchased a 2019 GMC Sierra from Jim Macaluso on On June 13, 2019. Our experience with Jim was great. As part of the deal, he wa Where do I begin...we purchased a 2019 GMC Sierra from Jim Macaluso on On June 13, 2019. Our experience with Jim was great. As part of the deal, he was able to get the reluctant sales manager to throw in a hood protector and window guards, even though they didn't seem to want to despite the fact that we were long time returning customers. So much for loyalty. Anyway, on June 17 while driving down the expressway during rush hour traffic, the hood protector came unattached (or so i thought)from the hood and was bending ready to snap off in the middle of bumper to bumper traffic going 65-70 mph. I had to pull over and when i got out i realized the protector was not attached in the middle as it DID NOT FIT THE VEHICLE!!! The negligence of this dealers ship putting an incorrect accessory on put both mine and my daughters lives in jeopardy ,as well as the other drivers had it fully snapped off and gone into traffic causing an accident or injury to another driver or vehicle. NOT to mention, that we had to find any thing we could to use to remove the last screws that were still attached on the side of highway by holding the hood against wind from the traffic and praying no car hit us. The negligence of your service department was FULLY to blame for this. Fast forward to calls with Heather the Service Manager, I went to the dealership so she could see the damage to the paint and also make arrangements to replace with the CORRECT part and there I met Service Advisor Steve Gordon. When he heard the story of what happened to us, he had the audacity to LAUGH! It was unbelievable, and Heather stood right there and did nothing! While spending days working on all this and we also found out from our bank that they had not received payoff from our trade 10 days later, and we were charged a late fee. I called the finance manager Don Shade and left a message. NO return call. I called the dealership and asked the operator for the general manager and I was transferred to the voicemail of Zach Stahl and i left a message. Zach Stahl is also the name listed on the letter we were provided at the time of delivery as being the Sales manager. After a few hours of no response, I left another message for Don Shade, and I called the auto attendant and entered Zach Stahl's name and left him another message. A short time later I received a call from Bill Simpson who said he was the Sales Manager. I told him that based on the document the dealership gave me and who the switchboard operator transferred me to, that it was supposed to be Zach Stahl. He replied that he had been there for about a year and they still did not have his voicemail set up correctly. REALLY???? I told him that as a professional, that was one of the most unprofessional excuses I have ever heard. How does a person in a position like this allow that? Anyway, I explained everything that had transpired and how dissatisfied we were as customers, and told him we would be in later that evening to meet with him in person. Now I never did receive a call back from Don Shade, but low and behold he was one of the first people we saw when we got there. He saw us and turned and walked away. Another fine example of professionalism. We met with Bill Simpson, told him how we felt, that we had no desire to ever work with this dealership again, and he plain and simple didn't care and never even tried to offer or do anything to keep our business. This was the 5th vehicle we have purchased in the past 4 years. We have spent approximately $200k in this dealership, and we were looking to purchase two more vehicles in the next few months in our family. Since this nightmare, we have already gone to another GM dealer and purchased one of those two, and the other will be in the next couple months, also NOT from Bob Johnson. Now I say this to let you know that the employees at this dealership are the direct cause of this loss of business. I know we are just a small fish in your pool of customers, but we will do our best to discourage anyone we can from coming there in the future. Completely disgusted. If this review raises any concern in the Bob Johnson corporate management team, we would be happy to discuss this,but we will not discuss anything more at the local level. It will be interesting to see how important customer service is to the Bob Johnson name. More
by SAMPRINZI
Verified CustomerOther Employees Tagged: Heather - Service Manager, Bill Simpson- Sales Manager, Don Shade - Finance Manager, Steve Gordon - Service Advisor
June 24, 2019
Bob Johnson Car Purchase I was completely satisfied with each and every aspect of the car buying experience at Bob Johnson Le Roy. Jim Macaluso was an excellent representati I was completely satisfied with each and every aspect of the car buying experience at Bob Johnson Le Roy. Jim Macaluso was an excellent representative of this business. More
by herringcw
June 16, 2019
Excellent service. Above and beyond. These people exceed expectations. The service is always awesome. Jim went out of his way to make the process fast and painless and to get me the bes These people exceed expectations. The service is always awesome. Jim went out of his way to make the process fast and painless and to get me the best deal. More
by judithk66
June 14, 2019
Great place to buy a vehicle I am very pleased with my new truck and the buying experience at Bob Johnson's. The entire staff is professional and courteous. Jim Macaluso is great I am very pleased with my new truck and the buying experience at Bob Johnson's. The entire staff is professional and courteous. Jim Macaluso is great to deal with. More
by JMCAC46
Other Employees Tagged: Manuel "Rod" Rodriguez, Tim Hodge
May 24, 2019
The staff Very friendly, right up front with diagnosis, workmanship is great, sale's people are friendly and process all paperwork, Very nice show room and wait Very friendly, right up front with diagnosis, workmanship is great, sale's people are friendly and process all paperwork, Very nice show room and waiting area, More
by jsv2549
Other Employees Tagged: Phil Reifsteck
May 07, 2019
New car I have dealt with this dealership & previous owners since 1984. Great team of people who work with you to get the vehicle you need & want. I have dealt with this dealership & previous owners since 1984. Great team of people who work with you to get the vehicle you need & want. More
by rm1sr
Other Employees Tagged: Daryl Griswold, Mark Tomasino, Hailey Tharnish, Kevin Tucker
April 02, 2019
Great!! We chose Bob Johnson first and foremost because Jim Macaluso is our salesman. When we need a car, we only call Jimmy. He is HONEST and knowledge. I We chose Bob Johnson first and foremost because Jim Macaluso is our salesman. When we need a car, we only call Jimmy. He is HONEST and knowledge. It is such a relief to have someone we trust and have known for years help us find a car. He walks us through from start to finish. We have bought many cars from Jimmy over the years and have never had a problem with any of them. More
by John & Mary Margaret Scanlan
March 13, 2019
Jim Macaluso and Butch Coglitore were great to deal with No pressure sales we had a $5.00 a month cheaper lease but decided to buy from LeRoy rather than Hoselton in Rochester. Even with a better price in Ro No pressure sales we had a $5.00 a month cheaper lease but decided to buy from LeRoy rather than Hoselton in Rochester. Even with a better price in Rochester 25 miles away buying in Leroy 5 minutes from home More
by BILKO
Other Employees Tagged: Butch Coglitore
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