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Jerry Williams
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69 Reviews
69 Reviews
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69 Reviews of Jerry Williams
February 27, 2019
Quick and nice Very quick turnaround. Nice people. They went above and beyond. The service area was very clean. And they washed my car which was really nice. Very quick turnaround. Nice people. They went above and beyond. The service area was very clean. And they washed my car which was really nice. More
by Subarucrosstrek
Helpful 
October 28, 2018
$800 to change the plugs We took two of our Subaru’s in for service. I have two points to make that highlight the reasons I will not gonna last. 1) I had a slow leak in o We took two of our Subaru’s in for service. I have two points to make that highlight the reasons I will not gonna last. 1) I had a slow leak in one of my tires. I mentioned it during check in. $35 later the tire is plugged. Keep in mind they pulled the tires to do a roatation. Mental note-take to Discount Tire next time for free. 2) The car has 60k miles. They said the plains needed changed. $800 later they are changed. Response from dealer, we have to disassemble a lot to do it. Recommendation to Subaru-have your engineers design for maintenance, not for dealer profit. This experience just made me a Tom Wood and Subaru net detractor. More
by TD1234
October 24, 2018
Greatest car service I ever experienced When I brought my vehicle to Tom Wood Subaru for service, I was expecting to hear very bad and expensive news regarding my diagnosis. But to my surpri When I brought my vehicle to Tom Wood Subaru for service, I was expecting to hear very bad and expensive news regarding my diagnosis. But to my surprise, they provided much more service for far less money than I ever would have believed. They were very straight forward with the diagnosis and the remedies. Everyone from the service advisor (Tony Parsons) to the parts and service manager were courteous and helpful. More
by Leon 123
Other Employees Tagged: Tony Parsons, Jim Adams
June 20, 2018
Quick Oil change Oil change was quick and efficient. Plus the added bonus of a car wash. I'm under warranty and oil change was included so I did not rate pricing. Oil change was quick and efficient. Plus the added bonus of a car wash. I'm under warranty and oil change was included so I did not rate pricing. More
by 1stOutback
May 29, 2018
Courteous and fast The service reps are extremely nice and helpful. They are very knowledgeable of Subaru products and the service procedures as well. They can explain The service reps are extremely nice and helpful. They are very knowledgeable of Subaru products and the service procedures as well. They can explain the service requirements and get the vehicle serviced and back on the road again. More
by Sockmonkey
Other Employees Tagged: Victor Gutierez
May 16, 2018
Service given by Todd was excellent. The tune up and brake change was done in a timely manner. Todd VonBlon keep me informed of the progress of the service and did what he could to keep t The tune up and brake change was done in a timely manner. Todd VonBlon keep me informed of the progress of the service and did what he could to keep the price down. More
by jimcuellar
Other Employees Tagged: Todd VonBlon
May 08, 2018
Easy purchase Chris Cheetham was very helpful and professional. Took her time and completely going over the automobile and made the purchase enjoyable. That does no Chris Cheetham was very helpful and professional. Took her time and completely going over the automobile and made the purchase enjoyable. That does not happen at all dealerships. She does an outstanding job! More
by Happy customer
Other Employees Tagged: CHRISS CHEATHAM
April 04, 2018
HORRIBLE Customer Service If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to pur If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to purchase our Subarus and for maintenance because their customer service is far superior to any experience I've had at Tom Wood; however, with this last recall, my husband thought it would be more convenient to take our beloved and well-cared for Subaru to Tom Wood. BIG MISTAKE. HUGE. Not only did they try to sell us on a bunch of unnecessary items after fixing the recall issue (replacing the airbag because there were instances of glass popping out and cutting passengers), but they also blamed us for ALL of the lights (front, rear, fog lights, brake lights) burning out at the SAME TIME. Claimed we couldn't prove it wasn't like that when we brought it in. Then, they wanted to charge us $50 for each bulb. Things haven't changed at all at Tom Wood. My last encounter with them, one of their mechanics called me a xxxxx because I wanted an update on my car. Never, ever going back there. Wouldn't recommend them to my worst enemy. More
by js
January 18, 2018
4 visits Ive been back to service 4 times. I still have an unsafe vehicle. Im repeatedly told the problem is solved. Ive spent over 1500 $. The car is still in Ive been back to service 4 times. I still have an unsafe vehicle. Im repeatedly told the problem is solved. Ive spent over 1500 $. The car is still in service. Subaru of America has been contacted. I traded a Cadillac for this car because reliability was important as woman on the road. I have asked the service manager if he would put his family in this car at night and got no answer More
by Lemonade
Other Employees Tagged: Joe
