Jerry Williams

Bad experience with Service. 36th month service. Express service, oil change, rotation, and inspection. At check-in, I specifically asked about the rotation, and was told yes. Se 36th month service. Express service, oil change, rotation, and inspection. At check-in, I specifically asked about the rotation, and was told yes. Service all done, advisor went over the inspection, and I left. Next day, I looked at the app, and discovered that the tires were not rotated. And, air pressure not checked either. The tires were in this exact same orientation before I took the vehicle in. I emailed the express manager on Tuesday, April 2nd. Nothing, no response. Saturday April 6th, forward the email to the service department manager, got an out of office email back, which is fine, it was Saturday after all. Monday, Tuesday, nothing. Now I have emails out to two people. Tuesday afternoon, I email from their webform, just hoping someone answered. Nothing. I finally emailed my sales agent, and he replied very quickly. He told me I my issue was on the service managers desk, and I would hear from him yesterday. As usual, no contact. I thanked my sales person, he was great. Now I can let air out of three tires, that is not the issue. The issue is that I prepaid a service contract, and while I was told certain service was performed, it was obvious to me that was not the case. So, how do I know that ANY of the previous service has been performed? I could be driving with oil that is 3 years old for all I know. And then their lack of addressing my concern? I think that 8 days from the time I contact them, to this morning has been enough time to respond, other than my sales guy. My lease is up in 5 months, and am exploring options, but i am very hesitant to consider buying this vehicle, that has less than 16k miles in 3 years. I assume it has been properly serviced, but now, how can I be sure? If you have a Subaru, make sure you check their work. mark a tire so you know if they get rotated. Not sure what you can do to make sure they actually change the oil. Apparently Tom Wood Subaru is doing so well that they do not need to worry about retaining a customer. Sucks for my sales guy who is losing out on a commission. Buyer beware. More

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I've been coming here for years (I'm typically in for an oil change in no more than 2 month intervals,, so I've been in a lot) and the whole staff is pretty great. I'd recommend any of them, but Wil Chan is oil change in no more than 2 month intervals,, so I've been in a lot) and the whole staff is pretty great. I'd recommend any of them, but Wil Chan is my goto, if he's around. He's phenomenal and should definitely get a raise! More

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Having scheduled an appointment with Darrell he set expectations and far exceeded them. Helped so my insurance could pay them directly rather than for me to have to be reimbursed. I have been a custome expectations and far exceeded them. Helped so my insurance could pay them directly rather than for me to have to be reimbursed. I have been a customer since 2003 and have always felt confident in the service department. More

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Jerry the service manager and Joe the advisor were very good and so kind. Thank you good and so kind. Thank you More

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Tom Wood Subaru Service is the best. They are honest, efficient, and reasonably priced. I have always had the service done quickly and properly. They are honest, efficient, and reasonably priced. I have always had the service done quickly and properly. More

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Love my Subaru and the excellent service I’ve received from Tom Wood. Always top notch and courteous. They are very thoughtful of customer satisfaction. from Tom Wood. Always top notch and courteous. They are very thoughtful of customer satisfaction. More

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Quick, efficient service, honest and fair. My go to for all services!! Will keep coming back. My go to for all services!! Will keep coming back. More

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Easy process from scheduling my service thru the quick service turnaround and the car wash before I picked up the car. service turnaround and the car wash before I picked up the car. More

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It’s my first time sending my car there and the price was good and everything worked out great good and everything worked out great More

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Very prompt and thorough service, and good advice about what service to do soon and what could be deterred for a while. what service to do soon and what could be deterred for a while. More

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