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Jerry Howell
Refer Me
112 Reviews
Dealership Experience
4 yrs, 4 mos
Industry Experience
35 yrs, 1 mo
Languages Spoken
English
112 Reviews
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112 Reviews of Jerry Howell
October 25, 2023
Jerry was very helpful. He responded to my email immediately. He was able to resolve me issue. He responded to my email immediately. He was able to resolve me issue. More
by India.ervin10
Other Employees Tagged: Jerome Bigby
Helpful 
October 18, 2023
The worst service center EVER! !!! I will never go back there again they over charges by 1,900 then they acted like it was my problem. !!! I will never go back there again they over charges by 1,900 then they acted like it was my problem. More
by SONIAJTAYLOR007
Verified CustomerOther Employees Tagged: Steven, and Brandon in service dept along with the mgr of the service dept
September 22, 2023
The service at this dealership is awful. From no one answering the phone in any department after trying more than 20 times several days in a row to being laughed at when you show up and brin From no one answering the phone in any department after trying more than 20 times several days in a row to being laughed at when you show up and bring up that no one will answer the phones. I will never go back to this dealership if they were giving away cars or offering me free service on my vehicle. More
by JBFORD33
Other Employees Tagged: Jerome Bigby , Anyone in the service department.
September 15, 2023
Mr.Peoples was AWESOME very professional.I was very please if I needed anything he said that he would make sure it was taking care. please if I needed anything he said that he would make sure it was taking care. More
by annalewispioneer13@gmail.com
Other Employees Tagged: Saumil Bhatt, Kedarius Peoples
September 01, 2023
The first finance guy I dealt with Shawn was extremely nice and wanted to do what he could to get the deal done, he respected my payment boundaries and really tried to help. He knew we knew the game so he nice and wanted to do what he could to get the deal done, he respected my payment boundaries and really tried to help. He knew we knew the game so he wasn’t even trying to play with me! Jerry came across as racist in my opinion and all the little black guys just work on his plantation. He wasn’t friendly didn’t speak to me I had to speak first just weird especially considering I was buying a $150k vehicle. I literally seen his energy change with white customers! Dondre was the bomb he was responsive and easy to work with. Never knew what happened to Shawn they said he had a family ER but the energy was strange after he left. I was told I only got approved by one bank just to receive several approval letters in the mail which means they weren’t going to get the points off of me that they wanted from those banks. I went through my credit union and I’m glad I did.They forced a paint and leather protection warranty on me saying I had no choice. I probably wouldn’t go back because I feel like if your spending $1 or $1M the GM should be the most welcoming person in the building but if I did I would go back for Shawn and Dondre. More
by KALLEN11
Other Employees Tagged: Kavonte Ivery
August 24, 2023
Went in for AC repair. They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined, brought it to another shop for a second opinion. Brought that estimate back to ALM south and they told me their work was guaranteed and if I left it and they could fix the problem my $430 would be rolled into the cost of further repair. Agreed to this and the kept it for two weeks. Got it back, Freon leaked out in two days again. Took it back again. They kept it for another two weeks. When they called me to come pick it up they said they found the leak and repairs would cost $3500. Plus the headlights did not work. I insisted they check the lights and went into the service bay to oversee the work. Two low level techs were discussing my car and didn’t realize I was the owner and were saying “he just gone have to wait”. They tried to throw me out of the service bay and threatened to call the police. I remained and got the service manager and the AC technician to show me the blown bulbs in my headlights. They refused to replace the bulbs, which were both working when I dropped the car off. Throughout the ordeal I had spoken to the dealership boss and the head of the company with zero effort from either one to help me get to the bottom of the issues. No one answers when you call and the managers voicemail always says mailbox full. This is a horrible dealership and no one should ever use their services or buy a car from them. The repairs needed were done by another shop in a day and a half and only cost me $1700. More
by RANDYANDKARYN
July 27, 2023
This dealership prioritizes money over customers. I had 2 different finance managers lie to me just to sell additional products to make more money for themselves and the dealership. Then to make matt I had 2 different finance managers lie to me just to sell additional products to make more money for themselves and the dealership. Then to make matters worse, GM Jerry Howell condones the deceitful practices his employees engage in by blaming the customer instead of doing the right thing. More
by vaughan_tia
Other Employees Tagged: Anthony Brown
June 26, 2023
Most of our transaction was by phone. Pick up was pretty easy and quick. Just a little lost when done with finance. We were not sure where to go, where the car was. had to wait a few minu Pick up was pretty easy and quick. Just a little lost when done with finance. We were not sure where to go, where the car was. had to wait a few minutes for our salesman to come to us. I would just recommend staying outside the finance office to walk customers through the final steps. overall, Kavonte was very nice, personable and told us how to use the car features. More
by PSPRUILL321
Other Employees Tagged: Kavonte Ivery
May 05, 2023
best prices around! ame and ben worked together for months until i was ready to purchase my telluride, my best car buying experience yet! ame and ben worked together for months until i was ready to purchase my telluride, my best car buying experience yet! More
by h.amdal07
Other Employees Tagged: Benjamin Rieves
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