Jeremy Matthews | Page 8

Most difficult, frustrating, time consuming cat buying experience of my life. After selecting the car the preceding process proved inept. Constant delays began with finance department (Kenny) sending me experience of my life. After selecting the car the preceding process proved inept. Constant delays began with finance department (Kenny) sending me on my way after signing all documents only to learn financing was intact not complete. Poor communication continued to puzzle me as I waited with dealer for resolution. I had to call lender myself and put them on speaker with Subaru team to get everyone aligned. Documents were not faxed correctly and missing information (original title and proper pricing breakdown). Each delay added a day to the purchase process. Even once things were finally resolved, going with a new (in state lender) i was encouraged to use a higher interest rate gong with in-house financing (who would not match other rates). I declined thankfully and secured a rate at half of 5star Subaru in-house quote. Whole process took 6 days. Communiction on the 5star Subaru team needs work. My dealer (Jeremy) was friendly and did his best to accommodate with a ride home on original date I tried to purchase. I was clear and honest with him on my displeasure and disappointment with the whole process. More

by K80 B Verified Customer Verified Customer

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All the staff made the car buying process a breeze! They were friendly and knowledgeable. We'll definitely recommend five star Subaru to our friends! were friendly and knowledgeable. We'll definitely recommend five star Subaru to our friends! More

by aalawrence Verified Customer Verified Customer

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Jeremy was awesome, straight forward, and easy to deal with. Definitely went above and beyond when I needed any information or help from him. Easily the best dealer/salesman I dealt with through the entir with. Definitely went above and beyond when I needed any information or help from him. Easily the best dealer/salesman I dealt with through the entire process More

by bcrofsky Verified Customer Verified Customer

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Great job of answering all my questions and going over all of my options with the vehicle and the financing options. All calls were handled promptly. all of my options with the vehicle and the financing options. All calls were handled promptly. More

by Gmaj66 Verified Customer Verified Customer

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Subaru of Grapevine West great when I use them to get my new car, they were fair with my trade in and gave me a good rate and best of all they weren't pushy. new car, they were fair with my trade in and gave me a good rate and best of all they weren't pushy. More

by bretbod93 Verified Customer Verified Customer

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This was by far the easiest vehicle purchase I have ever had! Doug and Jeremy made this very enjoyable and I will definitely bring my business back to this dealership along with all of my family and friends had! Doug and Jeremy made this very enjoyable and I will definitely bring my business back to this dealership along with all of my family and friends! Thank you so much. More

by steven.myres Verified Customer Verified Customer

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