Jennifer Cacciola | Page 6

We bought a 2019 Tucson from Jennifer 2 weeks ago. Since we knew which car we wanted, we were able to get started with the paperwork (you know, the fun part). It was relatively painless which is a really go we knew which car we wanted, we were able to get started with the paperwork (you know, the fun part). It was relatively painless which is a really good thing. After we got home, I needed to ask a question and received a very quick response. All in all, we were very pleased with all the folks we worked with! More

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Love my NEW 2020 NISSAN ROGUE SV I shopped at 5 dealerships before I found the right one. I found the folks at UNIVERSAL willing to make a good offer on my new car. Jake McNeely I shopped at 5 dealerships before I found the right one. I found the folks at UNIVERSAL willing to make a good offer on my new car. Jake McNeely was my Sales Consultant and he did an outstanding job. Much of my interaction in the purchase of this car took place over the phone as I live 65 Miles north of the dealership in Leesburg. I was treated professionally and fairly. The interest rate was well under 3.0 and I really appreciated that. My car was cleaned up very well and drives like a dream. Now is a good time to buy a car as interest rates are very low. Michael D. Mosley Professor, Ret. Leesburg, Florida More

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My husband had a car accident recently which resulted in a total loss. With the stress of the process, we were glad to have a smooth car buying process with Jennifer at Universal Hyundai. We told her what w a total loss. With the stress of the process, we were glad to have a smooth car buying process with Jennifer at Universal Hyundai. We told her what we were looking for and what our budget was, and didn’t waste anytime matching us up with our new car. She was very outgoing and personable, and we would definitely buy a car from her again. More

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Jennifer was great. She was very helpful through the entire process of buying a car. I am recommending her to all of my family and friends. This was the best car buying experience I’ve ever had. entire process of buying a car. I am recommending her to all of my family and friends. This was the best car buying experience I’ve ever had. More

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Smooth, easy Jennifer was fantastic. She was knowledgeable, attentive, but not pushy...We really like that. We have been to many dealers in a month period, and we Jennifer was fantastic. She was knowledgeable, attentive, but not pushy...We really like that. We have been to many dealers in a month period, and we felt comfortable best at Hyundai dealer, but the sales representative made the difference for us to purchase the car there. Even when she was off, she returned all text messages. That was important for us, since we both work full time... More

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We had a good experience Jennifer Cacciola was wonderful she is the best ,she knows the business She listened to our needs and delivered exactly was we asked for she is the best ,she knows the business She listened to our needs and delivered exactly was we asked for More

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Love dealership! We called dealership and car was in stock. Met with Jonathan and he was wonderful! He explained everything about the car. We made a deal and drive We called dealership and car was in stock. Met with Jonathan and he was wonderful! He explained everything about the car. We made a deal and drive car off the lot. Start to finish a few hours! More

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False Promises & No Return Call After the Sale I contacted them after reviewing prices on Auto Navigator and Car Gurus and they repeatedly contacted me and say before I sign with someone else to co I contacted them after reviewing prices on Auto Navigator and Car Gurus and they repeatedly contacted me and say before I sign with someone else to come in so they could give me a better deal. Turns out it was not a better deal and things advertised turn into something g completely different when I was given a deal. It took much longer than expected when I had already come in with a pre-approval and then I was asked to provide bank statements and a work letter. When I questioned that I was told my finance company was asking for that information and I could go their computer and print 3 months of my bank statement. I wasn’t comfortable with that and called the finance company and they told.me I didn’t need to do that they had verified everything already. The Finance company then asked to speak to a person at the dealership and I gave my Sales Rep the phone. They then told her I didn’t have to provide any verification to the dealer. I was promised my first free oil change and I didn’t get that. I called the next day and left a message about how when to get my license plates and have yet to be contacted back by the Sales Rep. Before I came in they were blowing up my phone after they got a sale. Things went silent. I felt baited and switched. If they hadn’t of had the color I wanted the day I went there I would have shopped another dealer. I was mentally exhausted by the time I left there. They don’t push for what you want they push for what’s going to increase their bottom line. When it’s time for me to purchase another car I wouldn’t return to this dealership Can’t remember em the name of the sales manager that promised me the free oil change and didn’t give the information to the Finance Manager. More

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Easiest buying experience Jennifer was by far the best sales person we had ever worked with. She was friendly, sweet and she went over and beyond to help us through the whole p Jennifer was by far the best sales person we had ever worked with. She was friendly, sweet and she went over and beyond to help us through the whole process. We have always loved Hyundai but the people are the reason we will return to Universal Hyundai when we need another car. More

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Great experience Jennifer help me get the car that I wanted for the price that I could afford it was a truly easurable experience working with her. I highly recommend Jennifer help me get the car that I wanted for the price that I could afford it was a truly easurable experience working with her. I highly recommend this dealership. More

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