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Jeff Sustersic
Refer Me
176 Reviews
Meet Jeff, a seasoned Automotive professional with over three decades of experience in the automotive industry. With a career spanning such a significant period, Jeff has witnessed the evolution of the automotive landscape firsthand, adapting and thriving in an ever-changing market. But Jeff's story extends far beyond the showroom floor. Having weathered personal storms, including the loss of a beloved wife to cancer, Jeff has emerged not only as a resilient professional but also as a committed fundraiser for cancer research. Driven by a deep sense of purpose, Jeff channels personal tragedy into meaningful action, tirelessly advocating for advancements in cancer treatment and support for affected families. However, Jeff’s dedication doesn’t stop there. As an advocate for children, Jeff recognizes the importance of nurturing and empowering the next generation. Whether through mentorship programs or community initiatives, he works tirelessly to create opportunities for others.
Read moreDealership Experience
7 yrs, 2 mos
Industry Experience
30 yrs, 5 mos
176 Reviews
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176 Reviews of Jeff Sustersic
June 19, 2023
The salesperson, Ryan is excellent. The provided interest rate for the new car was significantly higher than the average for the auto industry, including other Lexus dealerships. The ma The provided interest rate for the new car was significantly higher than the average for the auto industry, including other Lexus dealerships. The manager was not willing to budge down, and his email response was not friendly, till I provided a quote from another dealership for the same type of car. Further, hybrid cars are charged higher interest rates than gas. It should be the opposite, to show social responsibility. More
by MTH
Other Employees Tagged: Ryan Yee
Helpful 
May 02, 2023
I wanted to write a review of Metro Lexus and their team. . it all started at the Cleveland Auto Show when we were browsing all of the nice, new cars and then we stumbled upon the newly redesigned lexus RX. W . it all started at the Cleveland Auto Show when we were browsing all of the nice, new cars and then we stumbled upon the newly redesigned lexus RX. Wow were we impressed! After seeing all of the new features we just knew that we had to have one. We reached out to Metro Lexus with hopes to find our dream car. Tori, our sales specialist, was absolutely incredible! At first, it was difficult to locate the vehicle model and colors that we wanted, but Tori and all of the staff at Metro Lexus went above and beyond to find it for us! We are so thankful for the stellar experience that we had. I also wanted to put in a special thanks to Pete Mapp!! A+++ experience and I would highly recommend Metro Lexus to everyone!! More
by Oh28urban7
Other Employees Tagged: Michael Gleydura, Peter Mapp, Pete Spacagna, Tori Neiderer , Dan Booth
April 06, 2023
This was my first time purchasing a Lexus and the dealership and Tori did an excellent job. Tori was great to work with and I would buy from Metro again. dealership and Tori did an excellent job. Tori was great to work with and I would buy from Metro again. More
by Laweb75
Other Employees Tagged: David Weaver, Tori Neiderer
March 31, 2023
Everyone was friendly and efficient. Dealership is immaculate. This is our second Lexus with Tori and we consider Lexus family. Dealership is immaculate. This is our second Lexus with Tori and we consider Lexus family. More
by Nicholejackson226
Other Employees Tagged: David Weaver, Tori Neiderer
February 28, 2023
This was the easiest and fastest car buying experience I have ever experienced. The staff was very helpful and made the purchase or our new car a special experience for my family and I. have ever experienced. The staff was very helpful and made the purchase or our new car a special experience for my family and I. More
by Rcass
Other Employees Tagged: David Weaver, Ryan Yee
February 06, 2023
I had very specific requirements for the options on the new Lexus and Allison did a terrific job of finding it and getting here, even though it was several states away! Really can't say enough about the new Lexus and Allison did a terrific job of finding it and getting here, even though it was several states away! Really can't say enough about the team at Metro Lexus, just first class all the way. Great team, great cars, great experience. Thanks so much More
by thomas.montalto
Other Employees Tagged: David Weaver, Josh Jancha, Allison Smith
January 10, 2023
I loved my experience at Metro Lexus with Ryan. Everyone there was very patient with me as I can be indecisive and needed to test drive many cars and ask lots of questions! Also, Ryan was great a Everyone there was very patient with me as I can be indecisive and needed to test drive many cars and ask lots of questions! Also, Ryan was great about taking the time to show me how to use all the technology in the car after the purchase. I am so happy with my new Lexus. One thing I love about their used certified cars is that they are in top-top shape and have all new tires (in addition to the extended warranty). More
by Dkorpics7
Other Employees Tagged: David Weaver, Ryan Yee
December 31, 2022
Genuine hospitality was present as soon as I walked in the door, to the moment I drove off the lot. Everyone was: courteous, respectful, knowledgeable, engaging, helpful, patient, smiles everywhere! Tori the door, to the moment I drove off the lot. Everyone was: courteous, respectful, knowledgeable, engaging, helpful, patient, smiles everywhere! Tori was my main contact and I truly appreciate everything she did to help make an excellent experience with great communication, awesome service and attention to detail. Many thanks to the team for everything, and especially the cappuccino! ;) More
by bosworth.christine
Other Employees Tagged: Michael Gleydura, Tom Brennan, David Weaver, Tori Neiderer
December 31, 2022
Tori was a pleasure to work with, we were very happy with our experience buying our first Lexus and look forward to having service performed here. She took the time to give us a tour of the facility and expl our experience buying our first Lexus and look forward to having service performed here. She took the time to give us a tour of the facility and explain the Auto Spa and service departments. Will definitely recommend to family and friends. More
by jaworkman33
Other Employees Tagged: Michael Gleydura, Tom Brennan, Tori Neiderer
December 30, 2022
Metro Lexus has always been very accommodating . Christian Miller has always been very patient with me and either has answers to my questions or will quickly find the answers in order to keep the p Christian Miller has always been very patient with me and either has answers to my questions or will quickly find the answers in order to keep the process moving. More
by Davidsmik68
Other Employees Tagged: Michael Gleydura, Christian Miller
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