Janet Hembey | Page 2

Thanks you so much! For going over and above and beyond Assisting me with my vehicle purchase this was a wonderful experience I enjoyed it the courtesy the concern in the comfort you provided! Assisting me with my vehicle purchase this was a wonderful experience I enjoyed it the courtesy the concern in the comfort you provided! More

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This dealership was the best dealership experience in 18 years of buying cars. Greg was awesome. He was very personable and professional. Clean, safe and professional dealership. years of buying cars. Greg was awesome. He was very personable and professional. Clean, safe and professional dealership. More

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Excellent experience with my salesman Cristian. He was thorough, very well versed on all of Toyotas vehicles and honest. He went the extra mile to ensure everything went well and ALL my questions were an thorough, very well versed on all of Toyotas vehicles and honest. He went the extra mile to ensure everything went well and ALL my questions were answered. I usually dislike vehicle purchases. Don't get me wrong as it's still not my favorite thing to do but Cristian and the staff definitely raised it from just above visiting the dentist to a much higher level. I appreciate his manager stopping to say hello and Thank me for purchasing from them. Raad in finance was very cordial and effective at his job. I stopped by parts to get a couple of items and received the same friendly and helpful service. Other salespeople were friendly and offered assistance but were not pushy.....a very big item in my book. Just to throw Cristian a curve, I told him my payment wasn't high enough....he barely missed a beat and was ready to handle it. We laughed and so did many others. My point is everyone's attention to detail and making the customer a priority was great in my book. I will most definitely return for my next vehicle and won't hesitate to reccomend friends to this dealer. My only open question is if the Service Department is as good. I hope that it is. Thank you to Cristian and the entire team I worked with. Two others I almost forgot, the very nice receptionist at the phone who I wish I could remember her name and to Bob I think in finance who handled my DD-214 that I dropped off the next day. He was great. More

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Fabulous From arriving to departure my opinion of the visit was it was like hanging out with family. The people are friendly and caring. Prompt with paper work From arriving to departure my opinion of the visit was it was like hanging out with family. The people are friendly and caring. Prompt with paper work and actually explained the process step by step. While we waited there was awesome extras on the floor. Such as complimentary desert's and coffee, gift shop, and a theater room with free ice cream and popcorn. After the actual purchase, our sales man actually walked us through how to operate and work the car. Thank you for a awesome time at family Toyota in Burleson Texas. More

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Excellent Experience I have a very good experience while leasing my need Toyota Carolla!! Manny Jimenez went about and beyond to get me the car I wanted at the price I wa I have a very good experience while leasing my need Toyota Carolla!! Manny Jimenez went about and beyond to get me the car I wanted at the price I was needing. My only complaint would be the amount of time that it took for the finance department to get the paperwork done and call me back to sign them. That process took longer than the whole finding, test driving and agreeing to the price of the car. I can'y understand why this is such a lengthy process. More

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Awesome! Very awesome staff ! Very helpful and answered all our questions found us the perfect car for our family ! Very happy with the car we got! Very awesome staff ! Very helpful and answered all our questions found us the perfect car for our family ! Very happy with the car we got! More

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Caring employees My dad and I had a great experience with the sales people at Family Toyota. Comfortable surroundings and a welcoming atmosphere plus helpful, not push My dad and I had a great experience with the sales people at Family Toyota. Comfortable surroundings and a welcoming atmosphere plus helpful, not pushy, employees to guide us through the process can't he beat! We sold, then purchased, vehicles because of the customer care provided. I will definitely refer family and friends in the future! More

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Great All Around Experience! From the moment we arrived on the lot, walked in the door and was greeted by Sierra it was a great experience. The dealership was very clean and acco From the moment we arrived on the lot, walked in the door and was greeted by Sierra it was a great experience. The dealership was very clean and accommodating and Sierra greeted us as soon as we walked in the door and asked what she could help with. We came in with a Tundra already in mind that we found while scouring Cars.com. She asked what kind of financials were were looking for and they worked with us on our trade and other items to help us get comfortable with the purchase. She was very patient and had no problem explaining some of the warranties and other items to us. After we agreed to the deal, we were handed over to Joe in Finance and he was awesome as well. We left there knowing all of our warranty and maintenance needs would be covered anytime we needed help. Great experience and highly recommend. More

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Sierra and Dustin went above and beyond to get what I needed Every employee greeted me, asked if I wanted coffee or drinks, they listened to my needs and went out of their way to get what I wanted and needed. I Every employee greeted me, asked if I wanted coffee or drinks, they listened to my needs and went out of their way to get what I wanted and needed. I recommend them to everyone. They truly blessed my family. More

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Excellent professionalism for the entire crew I started my experience on line. FOUND the truck I wanted. Talked to Mike Waddell on the phone and by text. It was at that moment I felt comfortable d I started my experience on line. FOUND the truck I wanted. Talked to Mike Waddell on the phone and by text. It was at that moment I felt comfortable dealing with this dealership. Mike made me feel at ease and relaxed and felt no pressure. One thing most of us don't like about car shopping is being pressured into something we don't want and spending all day in a dealership. Upon my arrival Mike was busy with another customer and I had the pleasure of working with his associate Kent Sitton also a pleasure to work with. I would recommend this dealership to friends and family. Highest regards for the team from the great reception I received upon walking in to the short time I was there. More

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