Jamie Gonzales | Page 3

It seemed like the sales rep we worked with didn't want to sale us a vehicle. After we test drove, she handed us her biz card and it felt like she was trying to rush us out. We met the sales manager and he to sale us a vehicle. After we test drove, she handed us her biz card and it felt like she was trying to rush us out. We met the sales manager and he was determined to make a deal. It was dark when we completed all the paperwork so we couldn't see the detail job on the vehicle we had just leased. Our sales rep told us to contact her if we weren't satisfied after looking at it during the day/in the light so we can schedule another detail. There were lots of streaks on the exterior and sticky stuff in the interior. We contacted her about it and we have not heard back. More

by EWILSON1277 Verified Customer Verified Customer

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Jamie Gonzales helped me to test drive cars she is very nice and what I asked and arranged it immediately she is excellent Thank you nice and what I asked and arranged it immediately she is excellent Thank you More

by ARUNAKC Verified Customer Verified Customer

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Great customer service, provided me with all information that I wanted to hear. My salesperson was fabulous, Jamie G. I would highly recommend JimFalk Lexus of Beverly Hills. that I wanted to hear. My salesperson was fabulous, Jamie G. I would highly recommend JimFalk Lexus of Beverly Hills. More

by PIEDRAM15 Verified Customer Verified Customer

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They're all great can't go wrong with any one of them. Management is very active and takes care of the customers with the best service and attention! Management is very active and takes care of the customers with the best service and attention! More

by BJNU5BYYCA Verified Customer Verified Customer

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First,your Service Department Consultant,J Cheung must improve service to Lexus customer. When I purchased RX350 (Second Car), I drove it to home but there was strange sound from back. When I arrived h improve service to Lexus customer. When I purchased RX350 (Second Car), I drove it to home but there was strange sound from back. When I arrived home, I start the car again at my drive way, but there is still strange sound so I drove the car near around my home but no sound. When I parked the car my drive way which is 30 Degree inclination, there is still strange sound. So I brought the car back to dealer but they said I have to bring it to Service Department. But Jeffrey Cheung said it will take time and he does not know when it will be done. so this is just one day old he said I do not care one day or one month I have to check it. Next day I called him but he said still I have to look into So I told him that if you can not tell me what it is then I want to cancel the purchase and he said that I do not care you cancel the car or not. Next day he said there is no sound I can not find anything to do. So I told him that I will see Certified Car Technician. If he give me certified consultant result, you must take responsible for it. So I brought the car to Certified Consultant and he said there is some tag still there which making sound when the car is driven. so it is not the car problem but Lexus service man did not take look at well and he could not fined the tag making noise. If your service man Mr. Jeffrey Cheung took look at carefully and try to find what causing the sound I do not have such wasting time and worry about the car. If Jim Faulk want to be fine car dealer, you better train such consultant and improve service to the customer . Also Mr. Jeffrey Cheung is very rood and there is no polite service attitude to the customer at all. If you have such service from the service guy, do you think you are happy to bring your car again for service????? Look like I have similar feeling against one country as like President Trump..... More

by JOHNMA0 Verified Customer Verified Customer

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Jaime was very personable and helpful. She was informative about the SUV models and didn’t rush me on my decision. Thank you for everything Jamie!!! informative about the SUV models and didn’t rush me on my decision. Thank you for everything Jamie!!! More

by KHEHN13 Verified Customer Verified Customer

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I like this dealership because the service personnel are friendly, professional , and efficient . They get to know you by name and they make you feel welcome ! friendly, professional , and efficient . They get to know you by name and they make you feel welcome ! More

by AHRONIPROPERTIES Verified Customer Verified Customer

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Great price, And customer support, purchase and helped with a good quote 👍 thanks, they where polite and helpful with their words , loved their service thanks with a good quote 👍 thanks, they where polite and helpful with their words , loved their service thanks More

by SAMARSAMITZ Verified Customer Verified Customer

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