James Boyd

The dealership was pretty helpful in working with me as an out of state buyer I would return again! an out of state buyer I would return again! More

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James has an easy way about him with good communication skills, warm personality and willing to work with your timeline to get you in your new vehicle even if that means waiting until after mud-season in V skills, warm personality and willing to work with your timeline to get you in your new vehicle even if that means waiting until after mud-season in Vermont. More

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After test driving a number of cars and speaking with numerous dealerships in the northern VT area, I was a little disheartened about the whole experience until I got to James. His cool and empathetic ap numerous dealerships in the northern VT area, I was a little disheartened about the whole experience until I got to James. His cool and empathetic approach was refreshing compared to the aggressive, intimidation tactics I'd felt at other dealerships. While I *needed* a car, James's personality made me *want* to buy the car, specifically from him. He was super knowledgable about all the vehicles I wanted to buy, directed me to the best cars based on my goals and wants, and explained the whole process to me in a way that was easy to understand. I have nothing but great things to say about James and will be directing friends/family his way. Patrick in the finance department was super helpful about explaining all the steps and options to me. I never once worried I was signing away my first born child. Again, the level of empathy and care from both Patrick and James was what made me purchase from Heritage. The only negative thing about the whole experience was the lack of wiggle room with the price of the car. I do understand the market is tough right now, though as a long time Heritage customer I expected there to be more of a conversation about how to make the price work for me. Again, I think this may just be how the market is at the time, not a reflection of the dealership. More

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James made my car buying experience easy and pleasant. I appreciated the messages with updates about the status of the vehicle. Thank you! I appreciated the messages with updates about the status of the vehicle. Thank you! More

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Heritage Toyota was excellent. James was great and very patient with me. He helped me choose between the couple cars I was interested in, helped me narrow in on the options/colors James was great and very patient with me. He helped me choose between the couple cars I was interested in, helped me narrow in on the options/colors I wanted, gave me constant updates about my cars arrival time, and most importantly, for me, he did all this quickly and efficiently. I did not expect buying a car to be this easy. Everyone I interacted with at Heritage was great and I left with the perfect car for me. More

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James was very through and listened to my needs for a new car. Kept me updated on when my car would arrive and be ready for pickup. Most importantly was honest and very patient explaining all the intricac car. Kept me updated on when my car would arrive and be ready for pickup. Most importantly was honest and very patient explaining all the intricacies of the RAV4. I told him he was a perfect fit for retirees like me! More

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Nice experience overall with James and Heritage. Very professional people from start to finish. James kept me updated regularly about the delivery of my new Tacoma as it hadn’t been built yet when I Very professional people from start to finish. James kept me updated regularly about the delivery of my new Tacoma as it hadn’t been built yet when I first went into the dealership. More

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Great car; fair price; excellent mileage and past positive experience of a friend at Heritage. So I headed to S Burlington. James B was the reason I bought the car: he was excellent. positive experience of a friend at Heritage. So I headed to S Burlington. James B was the reason I bought the car: he was excellent. More

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James was very helpful. I was looking for a little smaller car. He suggested the cross over. It came in i drove it and was very happy. He knew i was new at all of this. So h I was looking for a little smaller car. He suggested the cross over. It came in i drove it and was very happy. He knew i was new at all of this. So he helped me with the insurance and everything. Very willing to help me in any way. Came back the next day and he walked me through again. Very happy with him. I am an older women and he didn’t make me feel awake rd. Thankyou. More

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James was great, he connected with my daughter and helped her with the new car setup, he held the car for us while we drove 100+ miles to look at the car. He is extremely personable and professional. Would b her with the new car setup, he held the car for us while we drove 100+ miles to look at the car. He is extremely personable and professional. Would be happy to use him as a sales rep again More

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