Hugo Sanchez | Page 15

Excellent sales service needs improve on repairs Ewer was my sales rep. He is a very friendly person and excellent knowledge of Mercedes Benz. he put a deal together y a short period of time and make Ewer was my sales rep. He is a very friendly person and excellent knowledge of Mercedes Benz. he put a deal together y a short period of time and make this buying experience really comfortable time for me. Mr Hugo Sanchez closed the deal with us and give us great attention, he also sold me a bunch of insurance and service packages that assure me no problems with my car in the future. However, buying a car does not end when you walk out of the dealer. Mercedes Benz always stand up with a good reputation (you pay the "extra" because you want to fell comfortable that Mercedes Benz will stand up behind their cars. That is going to be prove in their service department which by they way they treat you like any other mechanic shop. (cheap). if they are going to take more that one day to change a tire! any other dealer the have the courtesy of give you a car for you to drive!, this does not happens on this dealer, they make you pay for a rental ! if you have warranty is nothing wrong with you car/tires, but if you do not have one you tires need to be replace. Soon you find out that they are not honest on their recommendations, they are only trying to sell you something else. This type of "service" only makes you think that everything their sales department did for you is being destroy by their service department. Mercedes Benz needs to take care of their customers A to Z , however they do have a problem and they potentially loosing customers with this type of "Service". More

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Sales Representative Lupe is an exceptional, professional, knowledgeable, kind and friendly.She made my leasing process easy and pleasant. Overall my experience with Merce Lupe is an exceptional, professional, knowledgeable, kind and friendly.She made my leasing process easy and pleasant. Overall my experience with Mercedes Benz of Cutler Bay staff was beyond my expectations. More

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Mr. Castano showed great patience and courtesy throughout the process of showing various vehicles within the parameters I had set, and negotiations were most efficient and businesslike. Mr. Sanchez was jus the process of showing various vehicles within the parameters I had set, and negotiations were most efficient and businesslike. Mr. Sanchez was just as courteous and businesslike, and the entire process was made pleasurable. I will not hesitate to recommend your dealership to others. Congratulations on having such amazing people to take care of your business. More

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The first reason why you purchase a Mercedes Benz or an The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a prop The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a proper customer service at all times. Sadly that does not happen at your service department. I've purchased 3 Mercedes Benz up until now and every time I have been at your service department I've left very upset and disappointed. At the beginning I thought that maybe I just met that one person at a bad day and gave it several other tries but there was no improvement from anybody. They have acted rudely, disrespectfully, and very patronizing. Honestly it's very sad that a respected company such as Mercedes Benz counts on your service department to keep their customers happy and coming back. Here are some tips. never judge by the appearances, you might be surprised; if you say to a costumer that you'll return his call or notify when the car is ready, please DO so; never act like you are better than your costumers and that you'll always have that job regardless of how you treat them; please apologize when you make a mistake, it's only fair; always remember your costumers are spending a ton of money to get what they deserve; and please, please, please, we don't care about your feud with the Coral Gables dealer, it's not ethic that we see or hear how you worry more about passing the ball to one another instead of trying to get our issues solved, after all, you all respond to Mercedes Benz. I really hope you improve when it comes to customer service for the sake of MB's good name and reputation, regardless I'm not going back to your dealer even if you were the last MB dealer on earth. I hope Coral Gables knows how to treat their customers right. More

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Great service by both Salinas and Agular, Agular in particular was willing to spend a lot of time with us showing us all the models and doing the road tests particular was willing to spend a lot of time with us showing us all the models and doing the road tests More

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Excellent service. A staff that truly cares. Great deals on a top quality automobile. Professional and courteous. Everything you would want. Thanks you for a great deal! on a top quality automobile. Professional and courteous. Everything you would want. Thanks you for a great deal! More

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Outstanding professional seemless sale of a preowned vehicle. Carmen and Hugo made my purchase and financing so easy. Very prompt and courteous people. Thanks for everything. Mark vehicle. Carmen and Hugo made my purchase and financing so easy. Very prompt and courteous people. Thanks for everything. Mark More

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My husband ( Tom the bee/honey guy ) found my mercedes on line.It looked gorgeous so he started working with Augie. I was a little skeptical at first about doing a deal of this large amount of money over the line.It looked gorgeous so he started working with Augie. I was a little skeptical at first about doing a deal of this large amount of money over the phone but Augie was perfect in his method so we drove from Cape Coral to Cutler Bay not knowing if i would like the car. I had told Tom i was not going to buy the car if i did not like it. Augie met us and instantly i was impressed he is a consummate professional, real easy to talk with just a pleasure to deal with. I bought the ML 350 4 matic so glad i did. It is a pleasure to drive. To summarize: Mercedes of Cutler Bay is a first class company.There is a saying in our business it goes like this:" a company is only as good as the people that represent it" Mercedes of Cutler Bay certainly deserves a 5 star rating because of the service they provide ,the sales associates ( Augie in particular ) and all the people that make this company what it is. Keep up the good work! Honey Isham Prudential Florida Realty Cape Coral Florida More

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I went to Cutler Bay to look for a certain car. The sales rep there was able to put me in the exact car that I was looking for in a friendly and expeditious manner. I was very pleased with all of the sales rep there was able to put me in the exact car that I was looking for in a friendly and expeditious manner. I was very pleased with all of the staff during my visit. Great Experience. More

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Excellent Buying experience. The staff was very friendly, courteous and proffesional. I highly recommend doing business at Cutler Bay. Hector Brito made it happen for us by meeting and exceeding friendly, courteous and proffesional. I highly recommend doing business at Cutler Bay. Hector Brito made it happen for us by meeting and exceeding our expectation and financial needs. We were extremely happy with the choices and selections available at Mercedes-Bez of Cutler Bay. More

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