Hugo Sanchez | Page 16

I recently replaced my exisiting C300 with the new C250 coupe. As usual my entire transaction was handled with the upmost proffesionalism and respect for my time. The sales person Carmen Arrazola was very coupe. As usual my entire transaction was handled with the upmost proffesionalism and respect for my time. The sales person Carmen Arrazola was very knowledgeable and pleasant to deal with. A technical problem with the radio surfaced the very next day I had taken delivery of the car. Ms. Arrazola took care of the issue by making all the arrangements for me with the service advisor Jose Castillo. A loaner was waiting for me and the entire matter was resolved within 2 days. I have been driving Mercedes Benz for over 20 years now. It never surprises me the attention to detail and the commitment to service excellence. It is not just about the quality you expect but more importantly, the service behind the product. This dealership and all the team members I came in contact with are a true asset to this institution. The fact I drive out of my way to see them, says a lot about this dealership. I am very pleased and of course will continue to only drive Mercedes Benz. More

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This is our fourth lease at this particular dealership with Ewer Aguiar and Hugo Sanchez. Their professionalism and willingness to make our experience pleasant is one of the main reasons we continue to r with Ewer Aguiar and Hugo Sanchez. Their professionalism and willingness to make our experience pleasant is one of the main reasons we continue to return to MB of Cutler Bay. They are always very patient and thorough when helping us decide on the best lease options available. It's always a pleasure to have them handle our leasing needs. We hope to continue to do business with them in the future. More

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Persons worked with: Hector Brito, Angel Piloto, Hugo Sanchez Date of purchase; July 23, 2011 Vehicle: 2008 Infiniti QX56 4x4. After locating the vehicle through the www, we began this journey via e Sanchez Date of purchase; July 23, 2011 Vehicle: 2008 Infiniti QX56 4x4. After locating the vehicle through the www, we began this journey via email. The guys functioned as a Team. Being over 700 miles away, I didn’t want to make the trip and be disappointed. We had two complex transactions to negotiate from afar; a trade-in and a purchase. Hector and Angel teamed up to provide two customized videos complete with personalized sound answering my specific questions and pointing out the features of the vehicle while proving the functions actually were operable. We had visited over 7 dealers in the Atlanta area and were led on various bait and switch or otherwise disappointing and time consuming wastes of time. After these experiences, poor Hector and Angel had to contend with me and my ever increasing questions. They did so in highly professional and timely manner. Two videos, multiple photos, numerous emails and phone calls discussing general sales and pricing as well as condition guidelines and expectations all had to be relatively firm before I was going to drive 11 hours down to Cutler Bay. The guys responded well. Actually, I can’t really imagine an improvement on their approach to making a deal. We settled verbally on expectations for each other’s vehicle right out in the open. This was not a difficult conversation to have and Hector assured me that if I was willing to make the trip, he was willing to make sure it would be “worth our while”. We loaded up the family at midnight in Atlanta after a full work week and arrived at 11:30am in Cutler Bay on Saturday. The vehicle had been fully detailed and was proudly displayed in the air conditioned show room with the all important “HOLD” sticker on the windshield. This is a very nice technique for a Mercedes Dealer to treat this Infiniti QX56 so well. Yes, we had some figures to discuss/reach middle ground and fortunately for both parties the objective of a win-win solution was achieved in a few hours. My two boys were entertained by Hugo and the other staff members whose names I cannot recall. The boys found themselves a home in one of the private seating areas surrounded by luxury cars. We lost them for awhile but Hugo came to the rescue and said he could track them down and as promised, he did and they went crazy with sodas and donuts. These guys at Cutler Bay know what they are doing. They had found a buyer for our trade in before we left and were detailing it as we drove off. Down the road, an indicator light came on that I didn’t know how to understand or correct. A quick phone call to Hector, a u-turn and back to the shop. I was greeted by Hector and a Service Manager. They took it (and my family) directly into the massive service center, pulled a Technician off of his project and had him figure out the solution. Angel took us all for a ride to make certain the light didn’t come back on and 30 minutes later we were on the road again searching for Cocoa Beach to finally rest after such a long night and day. I received a phone call the next day from both Hector and Angel. Their purpose? To find out how we were enjoying the vehicle, if there were any issues and did we make it to the beach. Same call a few days later to see if we had arrived home safely and the status of our feelings for the QX56. I am not a young or wealthy guy and this is not my first rodeo with sales guys. This is however my first totally positive experience purchasing a used vehicle. Nice job guys. I have already shared my story with several business colleagues and there is no telling how many people my wife has shared hers with. I drive a 1998 Jeep Grand Cherokee 5.9L and someday perhaps will be able to upgrade. Wonder where I will look??? Pete Blackwell is the GM, Angel Piloto is Sales, Hector Brito is the Internet Manager, Hugo Sanchez is the Business Manager with a personality. Want a Benz or great condition used car? Do your homework. Be intelligent. Ask them to hold the car and get on down there to work a deal. In my department at work our philosophy is “we say what we do and we do what we say”. I cannot speak for the entire dealership but I can speak from experience with these 3 guys, they share the same motto and practice what they preach. My closing words to them were “thank you for being honest”. Isn’t it sad that being honest is so unique nowadays? Best regards, Dan More

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